India Broadband

gpganesh

Are you a lawyer ?
or Network tech expert?

gpganesh

I got a call from the local marketing team. They wanted all our details to take up the matter.

Got another update that there is some backend problem esp in KR Puram, Marathahalli area which is expected to resolve before 15th. Once again false hopes that our upload problem shld get solved by after that.

Anyways, request all of you not to pay bills and raise waiver. Float those requests looping me also into it. My id gpganesh@gmail.com

cruisecontrol

Currently I am a hapless Reliance Wimax subscriber.. living in a remote backward village called Nekkundi some 1500 'meters' north of Marathahalli and my Reliance BS co-ordinates are BS4, C1, C2, C3 :-(

I faintly remember that In my previous incarnation I worked with telecom industry though..

Sandheep

That’s interesting.. Until a week ago I had access to BS4 and for now have C1 C3 and C4 we must be sharing some towers then.
Are you able to get the DHCP to assign you an IP when you are connected to C3? C1 and C3 are my strongest towers. I am in RT nagar.. near Ambedkar Medical College

gpganesh

I still have my doubts about the structure of BS and towers...

Is it something like there are lot of towers thru which we connect to BS1, BS2, BS3, BS4, C1, C2, C3, C4...... and these BS & C are servers which processes our requests......

I need some insight Cruise... as you have the flavour of this kind of a network, pls throw some lights to understnad.

not to offend you Sandeep, i still feel that each tower cannot be a BS....

Sandheep

No offence taken. The only reason I consider BSs towers is because what we see in the antennae set up page is the signal strength. (those Green bars we are hoping to get) so its more like these are signals that we are trying to pick up and select the best signal based on its strength and of course the BS's ability to assign us an IP. If it were just a sever we would only connect to one tower (whatever the signal strength) and chose which ever server offered the least congestion.

cruisecontrol

Sandeep,

I was able to get IP through base station C3. But that doesn't solve the problem..

Ganesh,

A base station is an equipment that has a transmitter and receiver. e.g. Your wifi router is a base station (and more) and the wifi adapter (invisible if you are using a wifi enabled laptop) acts similar to the Telsima equipment we use. Any tower (is just an elevated structure) can have different kinds of base stations,repeaters etc. and Wimax is just one of them. Not all Reliance towers need to have Wimax base stations. I am able to see 4 base stations around me.

BTW: I am not a networking 'expert' :-)

fairgame

so, None of u goin' to pay the bills, won't u end up with paying Late payment fee?
does anybody have Anil's mail id??

cruisecontrol

You need to call them and get a waiver..

If you don't have proofs that the complaint was not resolved within 15 days you can't demand complete waiver.

Even Reliance Revenue Assurance folks know about the Wimax service disruption but they want to still take money from people who meekly pay or who just don't know their rights.

Forget about the rights of consumers, Reliance has a statutory obligation to give waiver on their own.. But in this lawless country who has guts to audit Reliance's Service Levels?

So, it is the consumers' job to demand/beg waivers (whatever suits you :-).

Sandheep

Another thing I have done is sent a mail to their Customer service team. They have raised a ticket for the waiver and emailed me the ticket number committing to work on it. Blah Blah Blah!
This way I have documented proof of the ticket with date stamps and all.