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Thread: Wimax - upload issues

  1. #1
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    Thumbs down Wimax - upload issues

    Hi

    I am a reliance wimax user in bangalore since dec. i am facing a strange prblm of upload. browsing speed is always very good. But i am unable to upload anything nor send mails. The speed tool which broadnet provided also gets stuck while upload and throws an error "unable to connect to server".

    Customer care is lousy as usual. Since Jan 15th, i have been calling them every day spending about 5 min avg on a call. till date it has not got resolved. Wondering if Reliance has technical expertice ppl to get this sorted out.

    Can anyone help in this regard. or is any one else in my boat. if so, please suggest escalation procedure other than customer care.

    GANESH (9886226347)

  2. #2
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    Unhappy Same issue faced by me

    Hi ganesh,

    I am facing the same issue.the helpdesk doesnt have a clue about it as usual.But it looks like it might be a common issue and might be related to teh issue of under sea cables snapping.

    I am using a limited plan with 2MBPS speed.I am getting ard 2000 KBPS download whereas the upload speed shown in speedtest.net is hardly 20KBPS :-(

  3. #3
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    Default

    i am also facing the same problem

  4. #4
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    Default

    Same here... I thought that because of the cable damage they had restricted the upload bandwidth on the connections.. Unfortunately it seems that they have increased it back again since yesterday but its still limited quite a bit.
    Don’t know if they are going to change it back to the way it was...

  5. #5
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    Thumbs down Nitin, sandeep

    hi Nitin, sandeep,

    it has got nothing to do with the under sea cable snapping. please check your friends who uses reliance wimax. dont be surprised to know if they were working with 300-500 Kbps upload speed. My neighbour and my friends who took connections after my suggestions are working wonderfully without any issues. I personally tested my neighbour's speed yesterday and confirmed it for sure that it is nothing to do with any common issue.

    this problem is peculiar to the link that you are given through your SS. the MAC address which ur SS bears is not allowing you to connect to the server properly for uplink. check this with customer care and you can refer to my complaints too. I have various complaints (30 tkts) so far on this issue. like 62054071/15.1.2008 and 63780158/13.2.2008

    dont leave them until they solve this. this problem is urs and not a common issue.

  6. #6
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    Default

    Were they able to resolve the issue?
    Are you able to upload at all or is it just that your upstream bandwidth is extremely limited?

  7. #7
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    Thumbs down nothing yet

    nothin yet.. its sowing nil uplink speed. i am unable to send even a single mail from my system.

    and these guys are deaf to hear this problem.. i am planning to disconnect the connection and seize the SS.

  8. #8
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    Thumbs down contact me

    hey guys

    if you can contact me on 9886226347, or mail me at gpganesh@gmail.com with your complaint details, we can probably escalate this issue.

    i am at bangalore and please try to call me if you see this.

    GP GANESH

  9. #9
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    Default

    I called them yesterday and compalined.
    TS callled me back in the morning and when I spoke to the Guy he said that there was an issue from their end and that there were a few other people with the same problem.
    They are sending a tech over to take a look. I'll update you after he is here.
    Cheers till then.

  10. #10
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    Thumbs down Sandeep

    Sandeep, pls let me know in case of anything getting solved. As far as i know these Tech guys are sitting with half baked expertise. I wonder if they are competent enough to understand the problem and solve it. I have been suggesting them to change the SS antenna so that Mac changes and we can find if it works. But everything into deaf ears. BTW, gimme ur number or do call me when u find time.

  11. #11
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    Default

    They had come home and checked everything out... It didn't do much good. they confirmed everything was ok at my end and said they would contact Mumbai to get the issue resolved.
    I haven't herd from them since.. I'll give them a call sometime tonight and see what they say

  12. #12
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    Default Moderator - Request to make this thread sticky

    Hi Moderator

    As this problem is prevailing with RELIANCE WIMAX for more than a months time, and few other users are also facing similar issues, i request you to make this thread sticky on top of all.

  13. #13
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    Thumbs down Sandeep

    Hey Sandeep,

    These guys call up promptly on every complaint... but all in vain. no one is able to sort out this issue yet. I have also suggested them to try out changing the SS antenna. By this way, they will give you a new Mac id. I am sure new mac id will have the connectivity properly. I guess there should be something defective with the mac id communicating with the reliance server.

    I have been showing them the example of my neighbour working very comfortably with upload speed, but they all in deaf ears.

    I have also written to Anshul Rastogi, who is the tech lead for Bangalore, Rcomappellateauthority.Karnataka@relianceada.com, and nothing has happened yet. Not a call from Anshul's office also. Wondering if Bangalore RCOM is only into marketing and not into technical solutions.

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    Default fucccck reliance

    Hi,

    I am facing same issue from last 15 days, i called helpdesk several times, they assign a new complaint number everytime, old tickets are closed by them as resolved without any confirmation from user. every day i am calling them, abusing them, told them to bundle their equipments and take this stuff, refund my money if they can't solve issue. I guess everything is going into deaf ears.
    I am in Marathalli (ORR) area, looking for other alternatives, i don't think they will be able to solve this issue. I will never suggest reliance to anybody in my life.

    Vishal

  15. #15
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    Default not resolved yet

    I raised the issue again with Reliance Customer care and then it got forwarded to the Tech Team.They have fwded the request to Server Spport team.They will Call me.

  16. #16
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    Default

    THEY FIXED IT!!!! The server support team fixed it.. I dont know what they did but they did. if you guys are still having the problem here is my ticket number, see if they can duplicate the resolution 63949393

  17. #17
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    Default

    They Fixed it. they did not have to change out the antenna. did someting on the server end. my ticket number was 63949393 they may be able to duplicate the resolution with my ticket.
    Let me know if your issue has been resolved

  18. #18
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    Unhappy Not resolved

    Issue at my end is still not resolved.I still get extremely low upload speeds.How abt others facing this issue?

  19. #19
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    Default Upload

    same here, still can't upload. Calling them everyday and they are saying that it's in resolving state.

  20. #20
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    Thumbs down Never ending story

    These guys came home and tried doing lot of config stuff to my antenna. Nothing happening. One last option: Static IP. DHCP connections proving to be adverse. So lets try that. guys you can ask for static IP. Its normally charged and provided only for commercial users. But, we can state the problem and ask for static IP free of cost. They wont provide so easily. You need to really barge and get it.

    This is not an end.... it might help solving the issue.

  21. #21
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    Default

    Quote Originally Posted by nitinkhungar View Post
    Issue at my end is still not resolved.I still get extremely low upload speeds.How abt others facing this issue?
    Nitin, Unable to send you the list of complaint numbers & the mail to you, as upload issues are still there. will call you tomorrow and speak in detail.

  22. #22
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    Default

    Quote Originally Posted by Sandheep View Post
    THEY FIXED IT!!!! The server support team fixed it.. I dont know what they did but they did. if you guys are still having the problem here is my ticket number, see if they can duplicate the resolution 63949393
    Sandheep, thanks a lot. Appreciated.

    Will try reaching out to the server team with your ticket number and take chances with my case. Hope others will also make use of this.

  23. #23
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    Default ashok bantu

    Quote Originally Posted by ashokbantu View Post
    i am also facing the same problem
    hi ashok,

    any news from your side....
    is anything happening?

    please update this post as there are many others who are facing this issue and will want to resolve this at the earliest.

    u can also contact me on my mobile.

  24. #24
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    Default All Guys NOTE

    Hi All, Today reliance guys came home and tried changing a new antenna and check if uplink connectivity works. But to my shock, even that didnt work. They changed a new antenna and checked. Downlink was almost 2 Mbps. But uplink was NIL "0".

    So now, next step.. provide some ideas. The local tech lead is closing my ticket with a note that SS antenna doesnt have any problem, as the problem persists even after changing.

    Need some help. Anyone........

  25. #25
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    Default

    i am also facing the same problem from last 15 days......can't upload nothing....

    i call them every day and they give me new complain numbers( i have alist of complain numbers now).............i live in Bannerghatta Rd........

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