India Broadband Forum

gpganesh

Hi

I am a reliance wimax user in bangalore since dec. i am facing a strange prblm of upload. browsing speed is always very good. But i am unable to upload anything nor send mails. The speed tool which broadnet provided also gets stuck while upload and throws an error "unable to connect to server".

Customer care is lousy as usual. Since Jan 15th, i have been calling them every day spending about 5 min avg on a call. till date it has not got resolved. Wondering if Reliance has technical expertice ppl to get this sorted out.

Can anyone help in this regard. or is any one else in my boat. if so, please suggest escalation procedure other than customer care.

GANESH (9886226347)

nitinkhungar

Hi ganesh,

I am facing the same issue.the helpdesk doesnt have a clue about it as usual.But it looks like it might be a common issue and might be related to teh issue of under sea cables snapping.

I am using a limited plan with 2MBPS speed.I am getting ard 2000 KBPS download whereas the upload speed shown in speedtest.net is hardly 20KBPS :-(

ashokbantu

i am also facing the same problem

Sandheep

Same here... I thought that because of the cable damage they had restricted the upload bandwidth on the connections.. Unfortunately it seems that they have increased it back again since yesterday but its still limited quite a bit.
Don’t know if they are going to change it back to the way it was...

gpganesh

hi Nitin, sandeep,

it has got nothing to do with the under sea cable snapping. please check your friends who uses reliance wimax. dont be surprised to know if they were working with 300-500 Kbps upload speed. My neighbour and my friends who took connections after my suggestions are working wonderfully without any issues. I personally tested my neighbour's speed yesterday and confirmed it for sure that it is nothing to do with any common issue.

this problem is peculiar to the link that you are given through your SS. the MAC address which ur SS bears is not allowing you to connect to the server properly for uplink. check this with customer care and you can refer to my complaints too. I have various complaints (30 tkts) so far on this issue. like 62054071/15.1.2008 and 63780158/13.2.2008

dont leave them until they solve this. this problem is urs and not a common issue.

Sandheep

Were they able to resolve the issue?
Are you able to upload at all or is it just that your upstream bandwidth is extremely limited?

gpganesh

nothin yet.. its sowing nil uplink speed. i am unable to send even a single mail from my system.

and these guys are deaf to hear this problem.. i am planning to disconnect the connection and seize the SS.

gpganesh

hey guys

if you can contact me on 9886226347, or mail me at gpganesh@gmail.com with your complaint details, we can probably escalate this issue.

i am at bangalore and please try to call me if you see this.

GP GANESH

Sandheep

I called them yesterday and compalined.
TS callled me back in the morning and when I spoke to the Guy he said that there was an issue from their end and that there were a few other people with the same problem.
They are sending a tech over to take a look. I'll update you after he is here.
Cheers till then.

gpganesh

Sandeep, pls let me know in case of anything getting solved. As far as i know these Tech guys are sitting with half baked expertise. I wonder if they are competent enough to understand the problem and solve it. I have been suggesting them to change the SS antenna so that Mac changes and we can find if it works. But everything into deaf ears. BTW, gimme ur number or do call me when u find time.

Sandheep

They had come home and checked everything out... It didn't do much good. they confirmed everything was ok at my end and said they would contact Mumbai to get the issue resolved.
I haven't herd from them since.. I'll give them a call sometime tonight and see what they say

gpganesh

Hi Moderator

As this problem is prevailing with RELIANCE WIMAX for more than a months time, and few other users are also facing similar issues, i request you to make this thread sticky on top of all.

gpganesh

Hey Sandeep,

These guys call up promptly on every complaint... but all in vain. no one is able to sort out this issue yet. I have also suggested them to try out changing the SS antenna. By this way, they will give you a new Mac id. I am sure new mac id will have the connectivity properly. I guess there should be something defective with the mac id communicating with the reliance server.

I have been showing them the example of my neighbour working very comfortably with upload speed, but they all in deaf ears.

I have also written to Anshul Rastogi, who is the tech lead for Bangalore, Rcomappellateauthority.Karnataka@relianceada.com, and nothing has happened yet. Not a call from Anshul's office also. Wondering if Bangalore RCOM is only into marketing and not into technical solutions.

vishals

Hi,

I am facing same issue from last 15 days, i called helpdesk several times, they assign a new complaint number everytime, old tickets are closed by them as resolved without any confirmation from user. every day i am calling them, abusing them, told them to bundle their equipments and take this stuff, refund my money if they can't solve issue. I guess everything is going into deaf ears.
I am in Marathalli (ORR) area, looking for other alternatives, i don't think they will be able to solve this issue. I will never suggest reliance to anybody in my life.

Vishal

nitinkhungar

I raised the issue again with Reliance Customer care and then it got forwarded to the Tech Team.They have fwded the request to Server Spport team.They will Call me.

Sandheep

THEY FIXED IT!!!! The server support team fixed it.. I dont know what they did but they did. if you guys are still having the problem here is my ticket number, see if they can duplicate the resolution 63949393

Sandheep

They Fixed it. they did not have to change out the antenna. did someting on the server end. my ticket number was 63949393 they may be able to duplicate the resolution with my ticket.
Let me know if your issue has been resolved

nitinkhungar

Issue at my end is still not resolved.I still get extremely low upload speeds.How abt others facing this issue?

vishals

same here, still can't upload. Calling them everyday and they are saying that it's in resolving state.

gpganesh

These guys came home and tried doing lot of config stuff to my antenna. Nothing happening. One last option: Static IP. DHCP connections proving to be adverse. So lets try that. guys you can ask for static IP. Its normally charged and provided only for commercial users. But, we can state the problem and ask for static IP free of cost. They wont provide so easily. You need to really barge and get it.

This is not an end.... it might help solving the issue.