India Broadband

Hi

I am a reliance wimax user in bangalore since dec. i am facing a strange prblm of upload. browsing speed is always very good. But i am unable to upload anything nor send mails. The speed tool which broadnet provided also gets stuck while upload and throws an error "unable to connect to server".

Customer care is lousy as usual. Since Jan 15th, i have been calling them every day spending about 5 min avg on a call. till date it has not got resolved. Wondering if Reliance has technical expertice ppl to get this sorted out.

Can anyone help in this regard. or is any one else in my boat. if so, please suggest escalation procedure other than customer care.

GANESH (9886226347)

Hi ganesh,

I am facing the same issue.the helpdesk doesnt have a clue about it as usual.But it looks like it might be a common issue and might be related to teh issue of under sea cables snapping.

I am using a limited plan with 2MBPS speed.I am getting ard 2000 KBPS download whereas the upload speed shown in speedtest.net is hardly 20KBPS :-(

i am also facing the same problem

Same here... I thought that because of the cable damage they had restricted the upload bandwidth on the connections.. Unfortunately it seems that they have increased it back again since yesterday but its still limited quite a bit.
Don’t know if they are going to change it back to the way it was...

hi Nitin, sandeep,

it has got nothing to do with the under sea cable snapping. please check your friends who uses reliance wimax. dont be surprised to know if they were working with 300-500 Kbps upload speed. My neighbour and my friends who took connections after my suggestions are working wonderfully without any issues. I personally tested my neighbour's speed yesterday and confirmed it for sure that it is nothing to do with any common issue.

this problem is peculiar to the link that you are given through your SS. the MAC address which ur SS bears is not allowing you to connect to the server properly for uplink. check this with customer care and you can refer to my complaints too. I have various complaints (30 tkts) so far on this issue. like 62054071/15.1.2008 and 63780158/13.2.2008

dont leave them until they solve this. this problem is urs and not a common issue.

Were they able to resolve the issue?
Are you able to upload at all or is it just that your upstream bandwidth is extremely limited?

nothin yet.. its sowing nil uplink speed. i am unable to send even a single mail from my system.

and these guys are deaf to hear this problem.. i am planning to disconnect the connection and seize the SS.

hey guys

if you can contact me on 9886226347, or mail me at gpganesh@gmail.com with your complaint details, we can probably escalate this issue.

i am at bangalore and please try to call me if you see this.

GP GANESH

I called them yesterday and compalined.
TS callled me back in the morning and when I spoke to the Guy he said that there was an issue from their end and that there were a few other people with the same problem.
They are sending a tech over to take a look. I'll update you after he is here.
Cheers till then.

Sandeep, pls let me know in case of anything getting solved. As far as i know these Tech guys are sitting with half baked expertise. I wonder if they are competent enough to understand the problem and solve it. I have been suggesting them to change the SS antenna so that Mac changes and we can find if it works. But everything into deaf ears. BTW, gimme ur number or do call me when u find time.