Thread: Reliance Customer Care

Yes, technicallly, they should reach their mailbox.

Just make sure that all the mails are not sent using same IP address.
If you don't have static IP than send him a lot of bulk mails, switch off your router and turn on to get new IP and do the same.

Try different subjects for sending your mails so that filter cannot be applied.

I am calling reliance Ccare for 14 days to get a problem rectified. All they say is your problem will be resolved ASAP. On top of every thing, they close all my cases with updated "called user and issue resolved", obviously False information. I am sooooo pissed of, i want to file law suite against them. Any ideas??

chikne gadon par paani nahi tikta....

OK dumb me!. I called Reliance Customer-no-Care some weeks back to have a relocation done. He said Rs.500. I said Ok. They never bothered to come to the new place. Called and asked that I am looking for a new connection. They said they can do it in a days time!. Hmm. I asked then why so long for a relocation. No replies. Rather, a reply saying that it is procedure!. Hmm.

Then keep calling and trying to get update. No replies. Rude replies. One agent even said to my face (ear) that I am just calling in to waste his time!!! What a repugnant statement!!

Then, 2 days later, get a call asking for my email address so that a form can be sent for relocation! I asked why they did not ask this when I raised the relocation call itself. This "discussion" went on and the agent disconnected. I later on found out he has updated the call - "Customer did not respond properly". Damn disgusting!

So, I called Airtel. Got a faster connection for no deposit. Corporate connection! Took 6 days though. But atleast net working.

2 days back, receive a bill from Reliance on my email address. HOW THE HELL DID THEY GET MY EMAIL ADDRESS NOW????

Oh Reliance - I think I just going to laugh at you cause you guys are SO DUMB!!!

:cursing::cursing::cursing:

Good that you have switched from reliance to airtel now. Its a shame that not all of us have that choice. I am stuck with sify with no reliance or airtel available in my area.

Hope this situation gets better soon.

i have give req for plan change 50 days bk i called customer care more tan 50 times till now they didnt change my plan..every time i get same reply sorry sir will forward u r mail to backend..r u r wrk is in progress...but i think customer care people r helpless ..they r just like toy repete the same answer..only god knows whn my plan will change

Originally Posted by kool_guy716

i have give req for plan change 50 days bk i called customer care more tan 50 times till now they didnt change my plan..every time i get same reply sorry sir will forward u r mail to backend..r u r wrk is in progress...but i think customer care people r helpless ..they r just like toy repete the same answer..only god knows whn my plan will change

this is sheer negligence. normaly it takes 2-3 days to change it. if they cant change the plan in 50 days than something drastic has to be done by urself. be abusive.....give them some choicest of abuse & vent ur frustration...I hope u must hv seen Jab we Met.... Lato ke bhoot hai ....

U seem to be quite a patient guy...think going by ur name....kool guy...

now almost 2 mts over stil they havend changed my plan ...

I willing to bet that they have forgotten all about your request !!!!

Have you escalated to the Nodal Officer ? If not please do so.

cheers.

yaar i dont think so ... will do any thing... In reliance everything is sarkari.... you want to try your luck... ur wish....

Originally Posted by bluetooth

I willing to bet that they have forgotten all about your request !!!!

Have you escalated to the Nodal Officer ? If not please do so.

cheers.

Escalating to nodal officer also does not work
I escalated to the Nodal officer and the appellant officer still my issue was not resolved

Finally terminated the account with an out standing amount of Rs 2800

Well Finally some relief....... At last my issue is resolved now.

Reliance customer care?

susheel i think you are mistaken

There is no such department in reliance called customer care
I think reliance does not have the word "care" in their dictionary........................................ .................

Originally Posted by gpganesh

Plz participate in this poll

Worst service i ever seen,

But the net connection is ok, where as if you get the problem god only save you and reliance people will say "Sorry for the inconvinience caused to you"

The reliance customer care is not doing good service, because they have very large of customer base all over the india ,but they have very min no of excuse. They have taken the installation charge amount on 05-Oct-2009. They have promised me in one week the connection will be active. Till now its not done any thing. When we call there is proper response from them. FYI... take the contact person name who has taken the amount to setup the broadband connection. Khadar and phone number is : 9379419096. Could you please look on this asap.

From Govindpur. A.C Post, Bangalore-45
Waheed/23-10-09

This reliance is waste totally all who got reliance sim are barred in one week only .Its not working for any of us .totally 10 people got this relaince sim which is of 30 ps per minute .But this offer is only show this no. wont work after one week .


Thsi is totaly waste waste waste.\

My advice is not go for any reliance one

Can you help me geting escalation chart, email, phone no for Reliance BB (Wimax). I am fade up following up with so called "Customer Care".. (I am in Pune)

Thanks in advance