India Broadband Forum

contactsonia

They are worse than even the sarkaari companies.
In 20 days, since I got it installed at my home, I have filled 8 complaints. Everytime they close the ticket saying Problem resolved even sometime without talking to me.

I am going to take some harsh actions this time. I will not let them go like this. Grrrrrrrrrr!

lekhi123

Please let me know, what harsh action you are going to take, so that i can follow the same suit to **** them off... They had eaten my 6 months payments and failed to deliver anything...

contactsonia

I will be writing to all the newspapers, news chennels, Public Grievance Cells, TRAI, Anil Ambani ( ) and so on. I will keep this thread updated.

anusheri

I think all sufferers of Reliance CC shud flood Anil Ambani's mail box with complaints. All together he shud get atleast thousand mail every day. If they still not act flood his mail box with heavy attachments (u know wt i mean). Let him also suffer the way we are suffering. Way his elder bro is shafting him suits him. Jaisi karni vaisi bharni..

ragunath.s

is really reliance customer care take of customer. there is a big question.what you gpganesh.

Is this type of measures will be effective. will it reach to ambani,s inbox.

am waiting for your really. reply me.

there is no word of 'care' in reliance. yes i agree with u garden city boy.


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ragu.

hai contactsonia am ragunath. what,s ur email id .reply me.

thanks for your advise.reply ur mail id.

care should take by every body in india.

contactsonia

Yes, technicallly, they should reach their mailbox.

Just make sure that all the mails are not sent using same IP address.
If you don't have static IP than send him a lot of bulk mails, switch off your router and turn on to get new IP and do the same.

Try different subjects for sending your mails so that filter cannot be applied.

icemancharle

I am calling reliance Ccare for 14 days to get a problem rectified. All they say is your problem will be resolved ASAP. On top of every thing, they close all my cases with updated "called user and issue resolved", obviously False information. I am sooooo pissed of, i want to file law suite against them. Any ideas??

viper_in_blood

chikne gadon par paani nahi tikta....

naveenroy

OK dumb me!. I called Reliance Customer-no-Care some weeks back to have a relocation done. He said Rs.500. I said Ok. They never bothered to come to the new place. Called and asked that I am looking for a new connection. They said they can do it in a days time!. Hmm. I asked then why so long for a relocation. No replies. Rather, a reply saying that it is procedure!. Hmm.

Then keep calling and trying to get update. No replies. Rude replies. One agent even said to my face (ear) that I am just calling in to waste his time!!! What a repugnant statement!!

Then, 2 days later, get a call asking for my email address so that a form can be sent for relocation! I asked why they did not ask this when I raised the relocation call itself. This "discussion" went on and the agent disconnected. I later on found out he has updated the call - "Customer did not respond properly". Damn disgusting!

So, I called Airtel. Got a faster connection for no deposit. Corporate connection! Took 6 days though. But atleast net working.

2 days back, receive a bill from Reliance on my email address. HOW THE HELL DID THEY GET MY EMAIL ADDRESS NOW????

Oh Reliance - I think I just going to laugh at you cause you guys are SO DUMB!!!

Admin

Good that you have switched from reliance to airtel now. Its a shame that not all of us have that choice. I am stuck with sify with no reliance or airtel available in my area.

Hope this situation gets better soon.

kool_guy716

i have give req for plan change 50 days bk i called customer care more tan 50 times till now they didnt change my plan..every time i get same reply sorry sir will forward u r mail to backend..r u r wrk is in progress...but i think customer care people r helpless ..they r just like toy repete the same answer..only god knows whn my plan will change

anusheri

this is sheer negligence. normaly it takes 2-3 days to change it. if they cant change the plan in 50 days than something drastic has to be done by urself. be abusive.....give them some choicest of abuse & vent ur frustration...I hope u must hv seen Jab we Met.... Lato ke bhoot hai ....

U seem to be quite a patient guy...think going by ur name....kool guy...

kool_guy716

now almost 2 mts over stil they havend changed my plan ...

bluetooth

I willing to bet that they have forgotten all about your request !!!!

Have you escalated to the Nodal Officer ? If not please do so.

cheers.

lekhi123

yaar i dont think so ... will do any thing... In reliance everything is sarkari.... you want to try your luck... ur wish....

gardencityboy

Escalating to nodal officer also does not work
I escalated to the Nodal officer and the appellant officer still my issue was not resolved

Finally terminated the account with an out standing amount of Rs 2800

icemancharle

Well Finally some relief....... At last my issue is resolved now.

susheel.reliance2

Reliance customer care?

susheel i think you are mistaken

There is no such department in reliance called customer care
I think reliance does not have the word "care" in their dictionary........................................ .................

teluguswan

Worst service i ever seen,

But the net connection is ok, where as if you get the problem god only save you and reliance people will say "Sorry for the inconvinience caused to you"

Waheed Pasha

The reliance customer care is not doing good service, because they have very large of customer base all over the india ,but they have very min no of excuse. They have taken the installation charge amount on 05-Oct-2009. They have promised me in one week the connection will be active. Till now its not done any thing. When we call there is proper response from them. FYI... take the contact person name who has taken the amount to setup the broadband connection. Khadar and phone number is : 9379419096. Could you please look on this asap.

From Govindpur. A.C Post, Bangalore-45
Waheed/23-10-09