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This is a discussion on Reliance Customer Care within the Reliance Broadband forums, part of the DSL Broadband Service Providers category; i have give req for plan change 50 days bk i called customer care more tan 50 times till now ...


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View Poll Results: Please rate your customer care services with reliance

Exemplary - Delightful 1 1.82%
OK Good 6 10.91%
Un-Organised (without Co-ordination) 10 18.18%
Very poor (heights of ir-relevance) 38 69.09%
Voters: 55. You may not vote on this poll

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Old 02-08-2008   #31
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i have give req for plan change 50 days bk i called customer care more tan 50 times till now they didnt change my plan..every time i get same reply sorry sir will forward u r mail to backend..r u r wrk is in progress...but i think customer care people r helpless ..they r just like toy repete the same answer..only god knows whn my plan will change

Last edited by kool_guy716; 02-08-2008 at 01:24 PM.
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Old 02-08-2008   #32
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Quote:
Originally Posted by kool_guy716 View Post
i have give req for plan change 50 days bk i called customer care more tan 50 times till now they didnt change my plan..every time i get same reply sorry sir will forward u r mail to backend..r u r wrk is in progress...but i think customer care people r helpless ..they r just like toy repete the same answer..only god knows whn my plan will change
this is sheer negligence. normaly it takes 2-3 days to change it. if they cant change the plan in 50 days than something drastic has to be done by urself. be abusive.....give them some choicest of abuse & vent ur frustration...I hope u must hv seen Jab we Met.... Lato ke bhoot hai ....

U seem to be quite a patient guy...think going by ur name....kool guy...
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Old 19-08-2008   #33
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now almost 2 mts over stil they havend changed my plan ...
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Old 07-09-2008   #34
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I willing to bet that they have forgotten all about your request !!!!

Have you escalated to the Nodal Officer ? If not please do so.

cheers.
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Old 08-09-2008   #35
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yaar i dont think so ... will do any thing... In reliance everything is sarkari.... you want to try your luck... ur wish....
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Old 08-09-2008   #36
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Quote:
Originally Posted by bluetooth View Post
I willing to bet that they have forgotten all about your request !!!!

Have you escalated to the Nodal Officer ? If not please do so.

cheers.
Escalating to nodal officer also does not work
I escalated to the Nodal officer and the appellant officer still my issue was not resolved

Finally terminated the account with an out standing amount of Rs 2800
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Old 08-09-2008   #37
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Well Finally some relief....... At last my issue is resolved now.
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Old 15-09-2008   #38
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Unhappy Reliance Coustomer Care

Reliance customer care?

susheel i think you are mistaken

There is no such department in reliance called customer care
I think reliance does not have the word "care" in their dictionary........................................ .................
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Old 15-09-2008   #39
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Quote:
Originally Posted by gpganesh View Post
Plz participate in this poll

Worst service i ever seen,

But the net connection is ok, where as if you get the problem god only save you and reliance people will say "Sorry for the inconvinience caused to you"
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