Thread: Reliance Broadnet - The worst ISP in Delhi

Hi People,

I am a new customer with Reliance Broadnet and I have already applied for a disconnection. i signed up with Reliance Broadnet when one of their salesman came to my house and convinced me for taking up reliance as my ISp. Since I was using a MTNL night unlimited connection, he convinced me to go for full unlimited plan with 150kbps speed and said that installation would be completed within a week. Since they were providing connections through optical fibre, I assumed it should be reliable service. But, I didn't knew that my ordeal had just started.
First it took a complete month for them to setup my internet connection. The technical people who were constantly coming into my house didn't knew a thing about broadband. They seemed like they were trainees who were sent out to experiment on our lines. And to my dismay, ultimately, after 1 month, it was found that the modem they had sent was faulty. So on 21st April my services started.
After 21st the service was on/off for a week, as for 2 different days I didn't had any internet or phone line. And eventually after a week the phone went down completely and has never came back since. I kept on calling there cust service each and every day and the issue was escalated everyday but nothing was done. I even mailed there Delhi Head. There techies did come to my house 3 times but to no avail. And the irony is that each and every person from reliance who visited my place blames reliance for poor service not understanding that they were part of the same company. So for the 25 days I have been with Reliance, I have just got the service for 2 or 3 days and now have applied for termination.
To end this, I would advise each and every person who reads this that never go for reliance for broadband.
Cheers.

Originally Posted by valley.saint

one of their salesman came to my house and convinced me for taking up reliance as my ISp.

am shocked!! bb has come for home sales !

now this is what we call "customer dissatisfaction guaranteed".........from Reliance.....
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this is my 300th post
cheers

This is another case of - don't fix anything that isn't broken.

But it is easy to fall pray to marketing like this.

The lessons learnt:

Insist on "try before you buy" - when any such call comes to you, tell then that you wish to try out for 15 days before you will pay. At the end of 15 days, you can make an informed decision whether to continue with old isp or switch.

This will ensure that those who are 100% confident about their products and services will not refuse your solicitation; the others will refuse or give 100 excuses on saying why that is not possible.

Of course even then there is no guarantee that service will continue to be good in future.

The best thing is to google the ISP and see if their are any reviews available
If i am about to buy any stuff more than Rs 1000 i just google for review and check out and take a decision

By the way i am also with reliance wimax and i am also suffering but at lease i know that i would be suffering before i took the connection

i did not have any other choise

hi,

I was using MTNL Broadband before taking up Reliance but it was a night unlimited connection. And as soon as I understood that Reliance is going to be full of ****, I reapplied for MTNL. And talking of service, they came by the next day and gave me my Phone and BB connection. And talking about MTNL BB, I have been using it for the past 3 years and it has never troubled me for more than 2 days and that also 1 or 2 times a year. I went for Reliance just for its namesake and paid for it.

cheers

u r right i had the same problem initially with their phone service which is absolutely crap.
i have also applied for termination of phone though i am continuing with the internet as the speeds are far too good and it has become stable now.
btw valley saint are u from rohini,delhi?

I live in Kalkaji