I purchased a prepaid Reliance GSM SIM card on 15th November 2009 in Bangalore.
On last Thursday 1st Nov 2012 my SIM is showing an error “SIM CARD REGISTRATION FAIL” when I call to reliance customer care; I got the answer that need to submit my document. But I didn’t get any message or call from reliance to submit the document. I ask customer care with out any information how they disconnect but they don’t have answer and advice me to submit document.
I finally submit the document in Z R Communications (Reliance communication) “No394/1 S S Chamber, Opp Kala Mandir, Ananad NGR Outer Ring RD, Marathahalli, BANGALORE – 560037”on 5th Nov 2012. But still my number is not activated.
When I raise a complain again they advice me to fill the form and to attaché all the document copy with a photo. So I fill the form and attached all the copy and photo on 5th Nov 2012.
My name is Abani Kumar Padhy.
My Reliance prepaid GSM number is 09019423460.
The expire date of my SIM card is 2021.
Below list of submitted document in GR communication Bangalore, Karnataka.
1. Passport Xerox copy.
2. PAN card Xerox copy.
3. Voter ID Xerox copy.
4. Filled reliance form
5. One pass photo.
But still my number is not activated.
How and why my number get disconnect with out informing me?
Whenever I call to customer care I didn’t get the correct information?
When my number will be connect?
Could you please tell me why my number is terminated, where as I am using the number continuously.
Before termination you should check my number incoming and out going voice call list.
Per day I am calling more then 4 times and I am receiving more then 9 calls and also I am receiving more then 7 SMS per day.
For your information could you please check the call details on 27th oct 2012 and 28th oct 2012. You will come to know how many calls I did on those 2 days. These two dates are not more then 90 days.
1. On what basis my continues use number was terminated?
2. How you can terminate a continues use number with out any information giving to me?
3. Why reliance customer support advice me to submit document?
My number was disconnected on 1st Nov 2012. Please check my call details before disconnection.
This is reliance fault not mine.
Due to this disconnection I am facing lot of problem on daily basis and also I loosed more money.
So kindly activate the same number as soon as possible.
Complain number 191188449
Thanks & Regards
Abani Kumar Padhy
Alternet Number 9945139016