India Broadband Forum

rk_mayal · 07-08-09, 06:49 PM

Why Reliance is calling a 10GB Data limit plan as unlimited?

Don't these Guys knows the meaning of UNLIMITED word.

graahak · 10-25-09, 01:12 AM

CHEATED BY VRITI INFOCOM IN RELIANCE NETCONNECT BROADBAND+

RELIANCE NETCONNECT BROADBAND+ DISAPPOINTS. VRITI & RELIANCE NOT
WILLING TO HELP

BEWARE OF VRITI

MDN Number – 093245 82590

Guys, unfortunately I also fell prey to the offer by
“connectindia.in/Reliance-Data-Card” (Vriti Infocom) which comes as
the first link if you do a search for reliance broadband netconnect. I
submitted my details on the net & in turn promptly got a call from
Ghanashyam (9654181072) call centre in Noida.

Having agreed to subscribe, was referred to Dinesh (9920551022) a
representative of Vriti in Mumbai. As agreed, a third guy Sameer
(9870612868) came on 14/10/2009 and collected the form & cash of Rs
3500 from my residence at Wadala (East) – Bhakti park and promised
that the connection would be activated on the same day.

After rigorous follow-ups with reliance and Sameer, I managed to get
the connection activated the next day but was of no use as I was not
able to connect to the broadband network. Most of the time I could not
find the broadband network or whenever there was network I got
technical or other errors. I could connect only twice to the broadband
network in last 2 weeks and that too with a maximum speed of 40-50
kbps

Have been calling reliance helpline since then, but with no success.
The calls to Vriti's persons went unanswered. Finally, I was told to
visit web world to check for technical problems or to speak to network
team for the network issues.

Now comes the interesting part - on my final call to the customer care
on October 24, 2009, I was told that my subscription has been
SUSPENDED and the reasons being CONFIDENTIAL cannot be told to me by
the customer care and hence, was advised to visit the reliance web
world to understand the reasons.

Though being in Reliance's web already, I went to the Reliance Web
World at Veer Nariman Road, Churchgate to understand the reasons for
suspension. After waiting for around 40 minutes for my turn to come,
was told that even they are not aware of the reasons and "As a matter
of Process" they need to write to the back office to understand the
reasons, which obviously would require me to re-visit them after
couple of days.
Arguments around this brought a senior person () in to picture who
finally managed to drop the bomb on me - I was told that Reliance has
a exclusive tie-up with somebody called Shweta Communications for
certain areas including Wadala (East) – Bhakti park and hence, Vriti
was not authorised in first place to sell data cards in Wadala (East)
– Bhakti park and hence, my connection being unauthorised has been
suspended.

Solution provided?? I was asked to go back to Vriti and return the
data card, get my money back and apply afresh for a reliance data card
with the web world (I assume that they were being sarcastic in
expecting somebody to comeback to reliance again!)
Asked if they can help me anyways - answer was a firm NO. On
insistence - was given a telephone number of a nodal officer, which no
body answered
I requested the web world guys to register my complaint or give me in
writing whatever they told me but they refused firmly. Their response
was that they cannot help as it is not a problem at Reliance's end and
I should go back to the vendor who sold me this card.

The response from Reliance was very disappointing. Vriti being a
channel partner for Reliance, they can’t just wash their hands off the
entire matter by simply returning the customer. More so when they have
registered the connection initially and activated the services

I have been trying to contact the Vriti's team (Ghanashyam, Dinesh &
Sameer) since then but with no avail. After dozens of failed calls, I
wrote a stern message to the 3 guys, maybe which made Dinesh to answer
my call. Response?? Ignoring his tone for the time being, he referred
me to another guy called "Jay". On my refusal to speak to another guy
& narrating the story all over again and on insistence on him speaking
to 'Jay" directly or at the max we jointly speaking to Jay, the
response which I got was “THATS IT!!" and the guy disconnected the
phone. He did not answer any calls after that.

What should I do?? I am currently contemplating a criminal complaint
with police of fraud & cheating against Vriti Infocom, Ghanashyam,
Dinesh & Sameer. Further a complaint in consumer forum on Reliance
Communications, Vriti Infocom, Ghanashyam, Dinesh & Sameer to seek
full refund of Rs 3500, termination of the post paid connection and
damages. Further, there is no network coverage of broadband at my
address contrary to the claims made by Reliance, entitling me to full
refund on account of their inability to provide me the agreed
services. MDN Number – 093245 82590

Would request you guys to suggest some good lawyers who handle such
matters or suggest some tips or alternative remedy which you might
think is viable. Lawyers - please feel free to contact me.

PS –

1) I am ignoring currently the fact that I was given wrong information
about the plans initially which led me to subscribe to the wrong plan.
For this I managed to get a complaint registered with Reliance before
suspension.
2) I have not been given a goa trip offer which was promised at the time of sale
3) Further, the broadband network in WADALA is pathetic and its not
possible to connect to broadband anyways

taurius1 · 10-25-09, 03:00 AM

You can still use your modem with a new card that they can issue.

crashnburn_in · 10-26-09, 02:10 AM

1st: Call the cops. Get those 3 guys behind bars. Tell them FRAUD & CHEATING!!! .. Personal suit.

Then make it a Consumer complaint later for Reliance & Vriti as organizations. Corporate Suit.

talktoanil · 11-13-09, 10:23 AM

Quote:

Originally Posted by graahak

CHEATED BY VRITI INFOCOM IN RELIANCE NETCONNECT BROADBAND+

RELIANCE NETCONNECT BROADBAND+ DISAPPOINTS. VRITI & RELIANCE NOT
WILLING TO HELP

BEWARE OF VRITI

MDN Number – 093245 82590

Guys, unfortunately I also fell prey to the offer by
“connectindia.in/Reliance-Data-Card” (Vriti Infocom) which comes as
the first link if you do a search for reliance broadband netconnect. I
submitted my details on the net & in turn promptly got a call from
Ghanashyam (9654181072) call centre in Noida.

Having agreed to subscribe, was referred to Dinesh (9920551022) a
representative of Vriti in Mumbai. As agreed, a third guy Sameer
(9870612868) came on 14/10/2009 and collected the form & cash of Rs
3500 from my residence at Wadala (East) – Bhakti park and promised
that the connection would be activated on the same day.

After rigorous follow-ups with reliance and Sameer, I managed to get
the connection activated the next day but was of no use as I was not
able to connect to the broadband network. Most of the time I could not
find the broadband network or whenever there was network I got
technical or other errors. I could connect only twice to the broadband
network in last 2 weeks and that too with a maximum speed of 40-50
kbps

Have been calling reliance helpline since then, but with no success.
The calls to Vriti's persons went unanswered. Finally, I was told to
visit web world to check for technical problems or to speak to network
team for the network issues.

Now comes the interesting part - on my final call to the customer care
on October 24, 2009, I was told that my subscription has been
SUSPENDED and the reasons being CONFIDENTIAL cannot be told to me by
the customer care and hence, was advised to visit the reliance web
world to understand the reasons.

Though being in Reliance's web already, I went to the Reliance Web
World at Veer Nariman Road, Churchgate to understand the reasons for
suspension. After waiting for around 40 minutes for my turn to come,
was told that even they are not aware of the reasons and "As a matter
of Process" they need to write to the back office to understand the
reasons, which obviously would require me to re-visit them after
couple of days.
Arguments around this brought a senior person () in to picture who
finally managed to drop the bomb on me - I was told that Reliance has
a exclusive tie-up with somebody called Shweta Communications for
certain areas including Wadala (East) – Bhakti park and hence, Vriti
was not authorised in first place to sell data cards in Wadala (East)
– Bhakti park and hence, my connection being unauthorised has been
suspended.

Solution provided?? I was asked to go back to Vriti and return the
data card, get my money back and apply afresh for a reliance data card
with the web world (I assume that they were being sarcastic in
expecting somebody to comeback to reliance again!)
Asked if they can help me anyways - answer was a firm NO. On
insistence - was given a telephone number of a nodal officer, which no
body answered
I requested the web world guys to register my complaint or give me in
writing whatever they told me but they refused firmly. Their response
was that they cannot help as it is not a problem at Reliance's end and
I should go back to the vendor who sold me this card.

The response from Reliance was very disappointing. Vriti being a
channel partner for Reliance, they can’t just wash their hands off the
entire matter by simply returning the customer. More so when they have
registered the connection initially and activated the services

I have been trying to contact the Vriti's team (Ghanashyam, Dinesh &
Sameer) since then but with no avail. After dozens of failed calls, I
wrote a stern message to the 3 guys, maybe which made Dinesh to answer
my call. Response?? Ignoring his tone for the time being, he referred
me to another guy called "Jay". On my refusal to speak to another guy
& narrating the story all over again and on insistence on him speaking
to 'Jay" directly or at the max we jointly speaking to Jay, the
response which I got was “THATS IT!!" and the guy disconnected the
phone. He did not answer any calls after that.

What should I do?? I am currently contemplating a criminal complaint
with police of fraud & cheating against Vriti Infocom, Ghanashyam,
Dinesh & Sameer. Further a complaint in consumer forum on Reliance
Communications, Vriti Infocom, Ghanashyam, Dinesh & Sameer to seek
full refund of Rs 3500, termination of the post paid connection and
damages. Further, there is no network coverage of broadband at my
address contrary to the claims made by Reliance, entitling me to full
refund on account of their inability to provide me the agreed
services. MDN Number – 093245 82590

Would request you guys to suggest some good lawyers who handle such
matters or suggest some tips or alternative remedy which you might
think is viable. Lawyers - please feel free to contact me.

PS –

1) I am ignoring currently the fact that I was given wrong information
about the plans initially which led me to subscribe to the wrong plan.
For this I managed to get a complaint registered with Reliance before
suspension.
2) I have not been given a goa trip offer which was promised at the time of sale
3) Further, the broadband network in WADALA is pathetic and its not
possible to connect to broadband anyways

any updates on this ?

bitterfriend99 · 11-14-09, 11:43 PM

Looks great.

So far I have been using wired Broadband by BSNL for my desktop. Soon I am going to buy a laptop and planing to have either Reliance or BSNL EVDO.
But there are few things I need to know, I would be glad if anyone clears them.

1. I am a heavy downloader. On Reliance's site, it says "Nil" for Night usage for plans like Broadband+ 5 GB or Broadband+ 3 GB which I would love to have. But I want to know, is this 10 GB limit applicable for Night usage too? Or is it like BSNL's Home 500 - 2.5 GB Day, Night Unlimited? It would be great if it is so!

2. Most important : Would I be able to use either of 'em (even with some tweaking) on a Linux distribution?

3. Sorry for asking a lil' irrelevant to this thread, but what is the exact difference between BSNL 3G and BSNL EVDO?

10-25-09, 01:12 AM	#42
graahak Junior Member Join Date: Oct 2009 Posts: 1 Rep Power: 0	Reliance Netconnect Broadband Hopeless - Beware of Vriti CHEATED BY VRITI INFOCOM IN RELIANCE NETCONNECT BROADBAND+ RELIANCE NETCONNECT BROADBAND+ DISAPPOINTS. VRITI & RELIANCE NOT WILLING TO HELP BEWARE OF VRITI MDN Number – 093245 82590 Guys, unfortunately I also fell prey to the offer by “connectindia.in/Reliance-Data-Card” (Vriti Infocom) which comes as the first link if you do a search for reliance broadband netconnect. I submitted my details on the net & in turn promptly got a call from Ghanashyam (9654181072) call centre in Noida. Having agreed to subscribe, was referred to Dinesh (9920551022) a representative of Vriti in Mumbai. As agreed, a third guy Sameer (9870612868) came on 14/10/2009 and collected the form & cash of Rs 3500 from my residence at Wadala (East) – Bhakti park and promised that the connection would be activated on the same day. After rigorous follow-ups with reliance and Sameer, I managed to get the connection activated the next day but was of no use as I was not able to connect to the broadband network. Most of the time I could not find the broadband network or whenever there was network I got technical or other errors. I could connect only twice to the broadband network in last 2 weeks and that too with a maximum speed of 40-50 kbps Have been calling reliance helpline since then, but with no success. The calls to Vriti's persons went unanswered. Finally, I was told to visit web world to check for technical problems or to speak to network team for the network issues. Now comes the interesting part - on my final call to the customer care on October 24, 2009, I was told that my subscription has been SUSPENDED and the reasons being CONFIDENTIAL cannot be told to me by the customer care and hence, was advised to visit the reliance web world to understand the reasons. Though being in Reliance's web already, I went to the Reliance Web World at Veer Nariman Road, Churchgate to understand the reasons for suspension. After waiting for around 40 minutes for my turn to come, was told that even they are not aware of the reasons and "As a matter of Process" they need to write to the back office to understand the reasons, which obviously would require me to re-visit them after couple of days. Arguments around this brought a senior person () in to picture who finally managed to drop the bomb on me - I was told that Reliance has a exclusive tie-up with somebody called Shweta Communications for certain areas including Wadala (East) – Bhakti park and hence, Vriti was not authorised in first place to sell data cards in Wadala (East) – Bhakti park and hence, my connection being unauthorised has been suspended. Solution provided?? I was asked to go back to Vriti and return the data card, get my money back and apply afresh for a reliance data card with the web world (I assume that they were being sarcastic in expecting somebody to comeback to reliance again!) Asked if they can help me anyways - answer was a firm NO. On insistence - was given a telephone number of a nodal officer, which no body answered I requested the web world guys to register my complaint or give me in writing whatever they told me but they refused firmly. Their response was that they cannot help as it is not a problem at Reliance's end and I should go back to the vendor who sold me this card. The response from Reliance was very disappointing. Vriti being a channel partner for Reliance, they can’t just wash their hands off the entire matter by simply returning the customer. More so when they have registered the connection initially and activated the services I have been trying to contact the Vriti's team (Ghanashyam, Dinesh & Sameer) since then but with no avail. After dozens of failed calls, I wrote a stern message to the 3 guys, maybe which made Dinesh to answer my call. Response?? Ignoring his tone for the time being, he referred me to another guy called "Jay". On my refusal to speak to another guy & narrating the story all over again and on insistence on him speaking to 'Jay" directly or at the max we jointly speaking to Jay, the response which I got was “THATS IT!!" and the guy disconnected the phone. He did not answer any calls after that. What should I do?? I am currently contemplating a criminal complaint with police of fraud & cheating against Vriti Infocom, Ghanashyam, Dinesh & Sameer. Further a complaint in consumer forum on Reliance Communications, Vriti Infocom, Ghanashyam, Dinesh & Sameer to seek full refund of Rs 3500, termination of the post paid connection and damages. Further, there is no network coverage of broadband at my address contrary to the claims made by Reliance, entitling me to full refund on account of their inability to provide me the agreed services. MDN Number – 093245 82590 Would request you guys to suggest some good lawyers who handle such matters or suggest some tips or alternative remedy which you might think is viable. Lawyers - please feel free to contact me. PS – 1) I am ignoring currently the fact that I was given wrong information about the plans initially which led me to subscribe to the wrong plan. For this I managed to get a complaint registered with Reliance before suspension. 2) I have not been given a goa trip offer which was promised at the time of sale 3) Further, the broadband network in WADALA is pathetic and its not possible to connect to broadband anyways

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07-08-09, 06:49 PM	#41
rk_mayal Junior Member Join Date: Jun 2009 Posts: 5 Rep Power: 1	Why Reliance is calling a 10GB Data limit plan as unlimited? Don't these Guys knows the meaning of UNLIMITED word.

10-25-09, 03:00 AM	#43
taurius1 Bronze Member Join Date: Sep 2008 Posts: 133 Rep Power: 2	You can still use your modem with a new card that they can issue.

10-26-09, 02:10 AM	#44
crashnburn_in Junior Member Join Date: Jul 2008 Location: Mumbai Posts: 26 Rep Power: 2	1st: Call the cops. Get those 3 guys behind bars. Tell them FRAUD & CHEATING!!! .. Personal suit. Then make it a Consumer complaint later for Reliance & Vriti as organizations. Corporate Suit.

11-14-09, 11:43 PM	#46
bitterfriend99 Junior Member Join Date: Aug 2008 Posts: 3 Rep Power: 0	Looks great. So far I have been using wired Broadband by BSNL for my desktop. Soon I am going to buy a laptop and planing to have either Reliance or BSNL EVDO. But there are few things I need to know, I would be glad if anyone clears them. 1. I am a heavy downloader. On Reliance's site, it says "Nil" for Night usage for plans like Broadband+ 5 GB or Broadband+ 3 GB which I would love to have. But I want to know, is this 10 GB limit applicable for Night usage too? Or is it like BSNL's Home 500 - 2.5 GB Day, Night Unlimited? It would be great if it is so! 2. Most important : Would I be able to use either of 'em (even with some tweaking) on a Linux distribution? 3. Sorry for asking a lil' irrelevant to this thread, but what is the exact difference between BSNL 3G and BSNL EVDO?