India Broadband Forum

krishna_27

Hi All, I had a really horrible experience with reliance netconnect and I thought I should share it somewhere. I am from Bangalore and had applied for a reliance netconnect 2 weeks back (4th June 2009) through their website. On the same day a person from reliance came to my office and took all my documents, verified the same and gave me the device after taking payment of Rs.3500 from me. This was a Thursday and he told the connection will be activated within 72 hrs. When my connection was still not updated by Monday (8th June), I called up the customer care. after providing my MDN number, the response was "Your details are not in our database yet. Contact the nearest webworld". On contacting the nearest webworld, they told me that since this connection was purchased from the net, and not through them, I have to contact the guy who gave me the connection. I called they guy up and he told me that everything is done and will take one extra day since there was a Sunday in between. But it was not activated again after 2 more days. On 10th June, when I called the guy up, he told everything is done and it should be working now. When I made it clear that it is not working, he agreed to check and call back. No call came back and when I called him up again, he told that the address proof I provided (a letter from my office) was not enough and he needs another one. I asked him why he didn't tell it while taking the documents and asked him to take back the connection and give me back my money. Then he told me that if I forward my rent agreement by fax, he will activate it within 1 hour. I decided to take one more chance, and did the same. But nothing happened and on next day when I called him he started evading my calls. I tried calling from my wife's number. Then he picked up. But when he came to know it was me, he disconnected and switched off his mobile.

When no action was taken for further few days, I sent a detailed complaint to reliance customer care and higher authorities in Bangalore on 15th June. But still there was no action and after another week, now on 22nd June nothing has happened.

Also in the mean tome, I tried to return the device at nearest webworld and get my money back. But they told that since it is not taken from there, they cannot give me my money back.

Much more than the fact that I have not received the connection, it is the terrible support they provide that makes me write this here. After paying 3500 rupees and doing all these, I still don't know why my connection was activated and no one is even ready to explain it to me.

Admin

Krishna, thats one typical Indian experience Reliance guys are giving you and unfortunately there is hardly anything one can do about these sick people. I had a hard time my reliance netconnect connection activated as well but fortunately I got it from the Reliance outlet here at Uttam nagar and some maa ki behen ki is all it took for them to activate it next day.

The moral of the story in my opinion is Only buy from a shop where you have a few collars to grab on to if there is an issue.. as unfortunately good or bad one has to buy products and services to survive.

I strongly suggest you should go to your nearest consumer court and file a complaint but before that you could try contacting Reliance customer service and thern Nodal officer.... send a few e-mails for starters.

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Glass

True Reliance style everywhere!!! :huh:

As Admin suggested, call up the nodal officer direct, the number is on their website.

webhost18

I agree with krishna, dont go with Reliance, they are cheaters

aboadboy

Even one of my family member had similar experience with Reliance WiMax connection. It is terrible to deal these sick Reliance people. I would not used any of ADAG product during my lifetime after listening these horrendous experiences.

Above that they have problem with billing always. Even if you use 200 Mb data transfer they will show you 1 GB data transfer and will charge you accordingly. Beware of Reliance guys.

mickey

@Krishna..

great you are had being patient, i would have taken them to court



gr8 reliance

krishna_27

Hi guys,

Thank u for all the responses and suggestions.


As admin suggested, I sent a mail to the nodal officer. But unfortunately there was no response to that also. Then I contacted a friend of mine and sent a semi-legal notice to the nodal officer and appellate authority in Bangalore. After that I got a call 2 days back saying they can activate the connection if i re submit the papers. I have been fed up with this entire thing and asked for a cancellation and refund upon this. They have agreed to cancel and refund the money by end of next week. But as always they haven't given me any complaint or reference number. So I am still not very sure.. anyway will keep u guys posted

icecreeper

hi,

i also faced the same problem as krishna_27 when i bought my bb+ connection 3 days ago from a reliance webworld shop (nerul, navi mumbai). it seems that there is a mismatch between the RSN no. printed on the sticker on the box and the actual RSN no. printed on the modem itself which causes this problem.

in my case, the webworld guys activated my connection with the RSN no. on the box and it wouldnt connect at all.

the webworld guys at my place were very helpful and got it sorted after 3 days and ive just got my connection working today night around 9.

the webworld guy who attended me said that the latest batch of the black huawei 1260 modems has this rsn no. prob and that their shop got 5 complaints till now.

@ krishna_27, check if the rsn no. on the modem and box matches,if it doesnt, then you need to get your connection activated with the rsn thats printed on the modem.

to get to customer care, what i did was selecting the sales enquiries option on the 1800 helpline and shouting at the person there, who then transferred me to the tech assistance people (but they were of no use whatesoever, as they told me to take modem to a huawei service center)

krishna_27

Hi Guys,

got some more update on the stuff. Actually it is a company called Vriti which is a channel partner of reliance who is selling these data cards in the internet. And majority of the crap is happening when u purchase through them.

I had some more hassles and quite a few mail exchanges with reliance guys and finally yesterday (13/7/2009) evening i received a refund cheque from Vriti. But now the issue is slightly different. Around 1 hour after I got the cheque someone called me from Vriti office in Noida asking me not to en cash the cheque. He told it will bounce even if I en cash since the cheque is blocked. He took my account details and promised that by end of day the money will be credited to my account. But till today nothing has happened and now no one is picking up the phone at Vriti.

I am planning to wait for 2 more days, then submit the cheque at my bank and in case of return of the cheque to take the matter legally.

Ravi_Ranjan

hav u got ur money back 4m Vriti..?