India Broadband Forum

mobility02 · 07-25-09, 06:03 AM

Hi ALL,

I took reliance wimax in June 2009. Took 1000 kbps plan because it was mandatory & I was informed that I can change the plan to 400 kbps after 15 days, paid Rs. 2977 including service tax & installation. Customer service is not ready to convert my plan to 400 kbps they r saying that I can upgrade my plan for more & can’t go less than 1000 kbps.
Daily calls r made to customer care for the speed problem, sometimes I get 18 kbps, 20 kbps, 50 kbps on an average I m getting 200 kbps. Downloading speed is the worst, Due to the slow speed problem customer care promised me that they will be adjusting the amount in the next month billing & now they r denying for the same. I have the screen shots of the speed that I m getting & the recordings of customer care. Would like to suggest u all not go for reliance wimax.

Reliance is specialized in running behind money rather than providing services.

Thanks & Regards
Mobility

just4kix · 07-25-09, 11:41 AM

You are advised to file a case in a consumer court. No ISP can dictate what plan a subscriber can apply for, unless it is classified under Business or Personal (as in case with BSNL).

However there could be conditions that state that you cannot change plan within a specified time.

Glass · 07-25-09, 10:14 PM

IIRC, the minimum plan on Reliance Wimax for new customers (now) is 1000kbps.

Regarding changing to 400kbps later, well, I think that is typical Reliance Sales Speak.

http://www.indiabroadband.net/relian...bps-plans.html (No more 150/400/600 Kbps plans)

just4kix · 07-26-09, 03:47 PM

Quote:

Originally Posted by Glass

IIRC, the minimum plan on Reliance Wimax for new customers (now) is 1000kbps.

Regarding changing to 400kbps later, well, I think that is typical Reliance Sales Speak.

http://www.indiabroadband.net/relian...bps-plans.html (No more 150/400/600 Kbps plans)

If that is the case, the Reliance Wimax not only sucks but is a big looter as well.

mobility02 · 07-26-09, 04:35 PM

Thanks for ur reply,
dear friend a single voice won't be of any use for our Indian consumer court that too against ISP giant Reliance!!!!!!!!

Luke Skywalker · 07-26-09, 04:38 PM

I can tell ya that fighting a good case against Reliance will be difficult as it always point out some thing & you will definitely lose the case unless you are willing to spend much money. ( which you might get if you won the case).

just4kix · 07-26-09, 04:42 PM

Au contraire. I know of many consumer cases against Reliance in the consumer courts that have gone against the giant Reliance.

You need to have good documentation that's all.

Luke Skywalker · 07-26-09, 04:45 PM

Of course, but you must be prepare to lose the money. Do anyone have the stats on that?

just4kix · 07-26-09, 05:06 PM

If you have a case you can fight it. You must have the facts straight. The consumer court cases, 90% of the times, go in favour of the consumer. Search the net and you will get the evidence.

You do not need a lot of money to fight a consumer court case.

Look at the Whirlpool Fridge thread here.

Luke Skywalker · 07-26-09, 05:07 PM

I was talking 'bout case against reliance which I have found to be one of most honest corrupt company. Of course consumer courts are cheaper , but the case of this kind might continue later on in high courts .

PS: DTIS.

just4kix · 07-26-09, 05:14 PM

I think that Consumer Court case results are not easily admittable in high courts.

But enough of this. Pointless to argue on the hypothetical.

Luke Skywalker · 07-26-09, 05:15 PM

I thought these cases were removed from consumers courts jurisdiction. But this case seem to be applicable to it. I searched some cases which took 2 years & consumer got paid Rs. 8000.

07-25-09, 06:03 AM	#1
mobility02 Junior Member Join Date: Jul 2009 Posts: 2 Rep Power: 0	Worst of Worst Reliance Wi-max, please don’t go for Reliance Wi-max Hi ALL, I took reliance wimax in June 2009. Took 1000 kbps plan because it was mandatory & I was informed that I can change the plan to 400 kbps after 15 days, paid Rs. 2977 including service tax & installation. Customer service is not ready to convert my plan to 400 kbps they r saying that I can upgrade my plan for more & can’t go less than 1000 kbps. Daily calls r made to customer care for the speed problem, sometimes I get 18 kbps, 20 kbps, 50 kbps on an average I m getting 200 kbps. Downloading speed is the worst, Due to the slow speed problem customer care promised me that they will be adjusting the amount in the next month billing & now they r denying for the same. I have the screen shots of the speed that I m getting & the recordings of customer care. Would like to suggest u all not go for reliance wimax. Reliance is specialized in running behind money rather than providing services. Thanks & Regards Mobility Last edited by mobility02; 07-25-09 at 06:03 AM. Reason: Automerged Doublepost

07-25-09, 11:41 AM	#2
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	You are advised to file a case in a consumer court. No ISP can dictate what plan a subscriber can apply for, unless it is classified under Business or Personal (as in case with BSNL). However there could be conditions that state that you cannot change plan within a specified time. __________________ * Never argue with an idiot * To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. -------------------------------------------------------------------------------------------

07-26-09, 05:06 PM	#9
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	If you have a case you can fight it. You must have the facts straight. The consumer court cases, 90% of the times, go in favour of the consumer. Search the net and you will get the evidence. You do not need a lot of money to fight a consumer court case. Look at the Whirlpool Fridge thread here. Last edited by just4kix; 07-26-09 at 05:06 PM. Reason: Automerged Doublepost

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07-25-09, 10:14 PM	#3
Glass Bronze Member Join Date: May 2009 Location: Hyderabad Posts: 130 Rep Power: 1	IIRC, the minimum plan on Reliance Wimax for new customers (now) is 1000kbps. Regarding changing to 400kbps later, well, I think that is typical Reliance Sales Speak. http://www.indiabroadband.net/relian...bps-plans.html (No more 150/400/600 Kbps plans)

07-26-09, 04:35 PM	#5
mobility02 Junior Member Join Date: Jul 2009 Posts: 2 Rep Power: 0	Thanks for ur reply, dear friend a single voice won't be of any use for our Indian consumer court that too against ISP giant Reliance!!!!!!!!

07-26-09, 04:38 PM	#6
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,816 Rep Power: 5	I can tell ya that fighting a good case against Reliance will be difficult as it always point out some thing & you will definitely lose the case unless you are willing to spend much money. ( which you might get if you won the case).

07-26-09, 04:42 PM	#7
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Au contraire. I know of many consumer cases against Reliance in the consumer courts that have gone against the giant Reliance. You need to have good documentation that's all.

07-26-09, 04:45 PM	#8
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,816 Rep Power: 5	Of course, but you must be prepare to lose the money. Do anyone have the stats on that?

07-26-09, 05:07 PM	#10
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,816 Rep Power: 5	I was talking 'bout case against reliance which I have found to be one of most honest corrupt company. Of course consumer courts are cheaper , but the case of this kind might continue later on in high courts . PS: DTIS.

07-26-09, 05:14 PM	#11
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	I think that Consumer Court case results are not easily admittable in high courts. But enough of this. Pointless to argue on the hypothetical.

07-26-09, 05:15 PM	#12
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,816 Rep Power: 5	I thought these cases were removed from consumers courts jurisdiction. But this case seem to be applicable to it. I searched some cases which took 2 years & consumer got paid Rs. 8000.

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Worst of Worst Reliance Wi-max, please don’t go for Reliance Wi-max

Worst of Worst Reliance Wi-max, please don’t go for Reliance Wi-max

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