India Broadband

c_niladri

Friends - let's share general experiences about Reliance Wimax in this thread.

It seems the threads are always a mix of users communicating from different zones. User-experience from Bangalore cannot be as useful to a potential user in Mumbai as would be user-feedbacks from Mumbai (since the infrastructure and manpower vary a lot between different places).

Mumbaiites using Reliance Wimax - please share your woes and jubillations. Preferably mention your local area in the beginning of your message (eg. "Rel Wimax at SV Road, Malad West").

Thanks!

Qdalz

Reliance Wi-max @ Mumbai, Malad (West), Orlem... Connection speed OK but Very very Bad Customer care and Tech Support.... if connection goes bad then only GOD can help u... cause the CustomerCare - cares **** about Users and their Problem.... the Tech Support most of the time call after 24hrs of filing of complaint, so if internet goes DOWN (may GOD forbid that) then in most cases u can forget about it for atleast day or two...

utpalt

Agree with Qdalz!

The tech support is the worst that I have ever experienced. So far I have called helpdesk 7 times each day every day and I have collected 7 complaint numbers to no avail.

AND I have got Reliance WiMax installed 8 days back and I have not been able to surf 1 minute on it!!!! so you can imagine......

I will be filing a consumer court case against them!!!

Qdalz

if possible try filling negative comments only their online feedback form... It really worked for me... it might also work for u too...

bestsurfer

The connection has been good so far. Constant speed of around 68-72 . I am using the 600 kbps unlimited plan.

chinsen

biggest mistake I had commited in my life, purchased wimax connection.
Connection not installed @ my house still I got d bill for d period 15th- 22 July generated on 23 July, I m not going to pay d bill. I've given termination request of my account on 4th August, got a call from CC exective that unless I pay my bill, they r not going to close down my account, what should I do now?

just4kix

Threaten them back with a consumer court case. You have valid reason to complain. You cannot be charged for no service.

Filing a consumer court case is easy. Just requires an affidavit on Rs. 100 stamp paper. Ask admin, he has done that against Whirlpool.

We need to fight for our rights or others will bully us.

__________________
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chinsen

Thanks a lot, please tell me in detail how to proceed for case in consumer coart.
I m really frustrated after lodging complaint so many times for a waiver, they r closing my complaints w/o providing solution.
I m in 400 kbps/ 999 plan.
Got this connection from Mindwave telecom, Jogeshwari, Mumbai.
Already paid 500 cash, I don't demand my money back but I want to stop billing cycles in order to live with peaceful mind in future, I've heard company sends letters from advocate of high court if v dont pay d bill and may lodge case against me, thats d worrying issue!

just4kix

Before lodging the case, first prepare a written complaint. In the complaint, state that:

a) You paid Rs. 500 for connection.
b) You never received a connection. No installation, etc., etc.
c) Then you mention why you are asking for non-connection.
d) Mention that there is no question of paying the monthly bill when no service has been provided.
e) Insist on termination of service and refund of Rs. 500 as there was no installation/service.

Make a duplicate and visit the nearest customer care. Visit the regional manager and get a received stamp/signature on the duplicate.

Tell the manager verbally that unless this is done immediately, you will file a case in consumer court. Visit the 'Whirlpool Fridge' thread in 'Offtopic' forum for more info on how to file a consumer court case.

Chinmay

Thanks a lot! First I'll wait for some days, hoping they'll disconnect it, Because today I called CC, that CC boy transfered my call to his senior, I shouted at lengths, she told me 360 hrs(15 days) from d registration of ur termination request, So I should wait till d end of this month.

Also 1 thing I would like to tell u, I paid installation charges in cash, I haven't recieved any reciept, I have d full address of d DSA from whom I took this connection, is this info sufficient?

This is my new profile, I m old Chinsen