Contrary to what I have read in the reviews at MouthShut, my experience with Sify has been excellent. But unlike others, I have a ’direct’ connection to Sify - the cable to my computer comes from a Sify Iway at the next building.
Whenever I faced problems, the Customercare was quick to solve them. The first time I faced problems was when the Sify Iway chaps shut down their system in the night when they closed for the day. I complained to Sify. The next day, an executive talked to the Iway people and the problem was solved.
The next time was when I sent a renewal cheque (there were no online renewals then). They had some problems in activating the renewal. I was left without connectivity for a day. When I complained, Sify offered me two days of browsing free! When they were still unable to activate my renewal package, they extended the free connectivity for two more days!
I have found that Sify technicians promptly arrive at my house and solve the problem whenever the problem is not solved through phone help.
Again, when there was a connectivity problem (I couldn’t access the Net for a week), they gave me a free one-week pack to compensate for the lost time!
I may sound like a Sify marketing chap, but I have really found the service excellent. For those who say they have suffered, I would offer a couple of suggestions:
1. Talk directly to Sify while taking the connection. Don’t go through marketing cos. 2. Whenever you have problems, complain directly to Sify Customer care.