India Broadband

India Broadband

I have a Sifybroadband 256 kbps and have found mostly good speeds. I recently renewed for a 3 month package (1 GB download) which according to the price list was Rs 950/- . However, the cable Operator charged me Rs 1100/- claiming Rs 50/- as maintenance charges/month!

I mailed customer care at Sify - and they replied that the cable operator could charge whatever he wants over and above the rate mentioned by Sify.. which means that Sify leaves us at the mercy of the cable operator, and leaves us to be fleeced by him! Naturally, these maintenance charges problem came up only at renewal, and there were no maintenance charges initially!

I am rather disappointed and feel cheated, but naturally I am stuck, especially after having paid the initial connection charges etc. There is no other cable provider in this area, and I don’t want to go in for the MTNL Broadband.

I believe sify should prescribe cable maintenance charges upfront and not wash their hands off, and the charges must be mentioned in their rate list