India Broadband Forum

India Broadband

My below one of the communication to Sify Broadband status is self explanatory. Very bad experience. I suffered a month without net connection inspite of having / paid one! I don’t suggest anyone to go for Sify.


> Dear Sir,
>
> - It is very much paining to beg you guys for none of my fault. You have
> rewarded me nicely for keeping quite, there by losing my business hours for
> more than a month simply banking on your so called 24 hrs ’always on’ Broad
> band connection.. My every Saturday / Sunday is worth of anything which I
> had to spend in office due to your very good internet connection. My agony
> started from 19 Sep 05 for a month period. But instead of sharing my pain,
> you guys treated me like a dog by throwing biscuits every now and then
> whenever you feel. You would have come in the fist instance itself with a
> proper compensating package to convince me, instead you are trying to gauge
> the depth of my wound with out bothering of my pain. Wonderful care is
> taken by your ’Customer Care’. Keep it up to make more ’Kichedies’ like
> this.
>
> - Being a broad band, your customer care is arguing with me that I lost only
> 14 days! Shame on you. By giving two hours connections in a day is equal to
> one day connection by your ’Broad band Stalwarts’. Great Broad band !
>
> - Even if a take your words as true, how can you expect me to accept equal
> days of compensation. That too given in compartment basis like as I said
> earlier throwing biscuits to dog. Losing a 14 days broadband connection is
> very simple for you, right ?
>
> - I am not interested in your 1000 bugs. You never try to understand my
> agony and I never expect your guys will do that also. Everytime, your
> renewal dept is calling and asking me to renew. When I protested two
> times, they extended without even intimating me. Today once again some
> smart customer care guys is calling and asking me that I asked for renewal !
> As if he is not knowing any of the stories. Why did not do your analysis in
> the very first phase and come out with a clear cut reply to me. Why did you
> calling me every time and extending in a peace meal way ! Am I your customer
> or something else ? They never come forward on their own even for this much
> extended period. This too happened after my long long arguments with
> different people in different stages. Do you think it is necessary for me?
>
> - Enough is enough ! Please remove my connection and cancel your ’generous’
> renewals. I can’t bear any more guys calling me and talking. If you want
> to give any answer please reply me in mail. Please, god sake , do not try
> to contact me in telephone and do not test my patience. God save ’Sify
> Broad band’ ! I am a optimistic guy and would like to remain so. I don’t
> have time to fight with you guys and make you allright. Let me look forward
> my business and let me make my customers happy. Let me find another
> alternative. Thanks a lot !
>