India Broadband Forum

vkviswanath

This sify is really a very bad service provider in our city. my name is viswanath. my locality is kakinada(andhra pradesh) iam a student and using sify broadband from the date 4th november 2006. i have approached for multiple providers for bband connection for my home pc. i have inquired tata indicom but they said, they are in initial stage of providing connections.also i have contacted bsnl. they said, have to wait for 6 months. then i have contacted sifyon 3rd november. i went to local CTO of sify(Priyavision communications).


They have sent sales person(his name is karim) very same day for detailed explanation of plans to me. i have opted for a 128 kbps night and weekend plan. they have installed lan cable on very next day(this is the greatest point in this matter,coz the connection was provided very fastly). another point to praise is the local cto cust exec told me that it was 256 kbps(actually it was wrongly printed in brochure) and you have no need to pay extra money for that. they have charged rs.1000 as installation charges(actually they said it can be between 1500 to 2500). they have said that monthly charges are rs.675( ). but the renew is only rs.561 incl of 12.24 tax. they said that rs.100 were maintainance charges(line charges) and pounced tax on that too.....


The story begins here. they have given receipt for the amt paid by me(provider is a reputed leading electronics and airtel dealer in our city).the point i dont like is the maintainance charges took from me. one week passed off nicely. on nov 11, the connection refused(error is BB101). the connection **** for two days.after contacting the cto cstmr exec he have forwarded my prob to sify. but the problem is with ofc laid to my area ashok nagar(on that day other area called venkat nagar customers faced this prob). they said that the OFC of these two areas were damaged and they were set right.from 13 nov to next day morning there is no prob again. it started fukin me again. since 14 nov to 29 nov there is no connectivity they have done wrong work of laying fibre. they have damaged again and again. i have a frequent calls to cto and sify abt my prob. i got very tensed in this period.i have called that sales exec too. no one lifts their fones. after 20 or 30 times i call them they lift the fones(technicians...... useless fellows). but the cto cust exec were felt very guilty to answer my call..... but they tried their best.


On nov 29 the connection got back to good condition.when i have asked them for compensation(i have asked them for compensation which i have lost from 11 nov to 28 nov) but they gave only for 11 days(coz they said they will give from the date of complaint taken from me).again there is a twist. they gave compensation only for 9 days(7 day demo pack and 2 day unlimited pack).i have putup a case against this. but there is no response, since the complaint putup date(30 nov). SO beware of sify broadband.........sometimes i feel that dialup is better than broadband(after this experience)...

hariharan

This is against sify rules. You are liable to pay only 561(Rs.505 + service tax)..

Beleive me friends, I pay only the charges listed on broadband.sify.com + service tax as the amount listed there is without service tax..

If your sify collection agency is charging anything higher than this, it means that they are cheating you.

I will give you a nice suggestion.

Try asking them for a full bill for the 675 they collect. If they dont provide a bill for the full amount, give them a cheque for Rs.675. Dont pay them cash for that amount. Tell that stupid collection agent that you will get a partial refund of the bill in your office..bla..bla.. but you need proof of the cheque...


If that guy deposits that cheque, he is finished. Register a case in the consumer court.

you can get a guaranteed return of the lawyer fees+ compensation etc etc, depending on how well ur lawyer argues.

Take this suggestion, do it succesfuly and pm me of ur success.

Good luck, if anybody needs any more advice like this pm me, and i will help you.

Sujal Bordoloi

Understand you are a customer of Sify broadband and had some problem with thier services. I also read your complaint in complaints board where in you said they got extra line maintainance charges.Charging of additional line maintainance charges in addition to the monthly MRP package value is illegal! Infact, I have already taken this up with TRAI (Telecom regulatury authority of India) and TRAI has sent sify broadband a notice in this regard.

However, I would like to have support of customers like you as a group of consumers always have a better impact on a complaint instead of a indiviual complaint.

Having said this, may I request you to advise me the details of your problem? Hopefully, you have records of payments made to Sify broadband. May I request you to email me at b.sujalATTHERATEgmail.com

thank you for your time & support.

best regards
Sujal
Mumbai

s2a2n2

it has got some problem and few areas are quite good and I am aware most of you guys here are facing a lot of trouble