India Broadband Forum

vishaltayal

If you planning to get new broadband connection, steer clear of Sify Broadband.

While their tariff plans may sound very attractive compared to other ISPs, their business model is purely based on cheating customers & unreliable service. The network keeps on going down every now and then & the customer care number “mysteriously” stops responding during such occasions.

Also, the tariff plans are not what they seem to be. Sify does seem to offer some ‘Night Unlimited Plans’ that should allow unlimited downloads from10 PM to 8 AM. However, you will be amazed to discover your plan abruptly expiring earlier than its stipulated duration. When asked, Sify customer care will give you stupid reasons, never accepting that this is a problem with their billing system!

My personal saga with Sify Broadband

My Sify plan- 400 MB with Night Unlimited unexpectedly expired after just 15 days, despite the fact that I always downloaded after 10 PM. When I contacted Sify Customer Care, I was told to write to customercare@sify.com.

They kept on sending me automated replies, giving me details of my plan, without even bothering to read my mail! After I sent them a strong mail demanding an explanation, an executive from Sify called me & told me that I had logged in at 9:59:40 PM instead of 10 PM (20 seconds earlier!). Therefore, the entire session was considered as “before 10 PM” session & deducted from my 400 MB limit!!

After hearing his “irrational” explanation, I asked him if the opposite of this situation would also hold true. If I connect, let’s say at 10:30 PM & do not log out till 11 AM the next day, would that entire session be considered as “10 PM to 8 AM” session, allowing me to make unlimited downloads till I have logged out. He categorically replied “No” & told me that MBs will start getting deducted from my account as soon as I cross 8 AM in the morning.

So why does the same rule not apply at night? As soon as person crosses 10 PM (which was 20 seconds away in my case), MBs should stop getting deducted from the account.

To summarize, Sify Broadband can go to any extent in trying to make extra money, even if it means indulging in unethical billing & making a fool of their customers. One thing still remains to be seen, how long can such devious business practices continue! Probably, till the time when monopoly of such ISPs in specific areas ends & people have better choices.

knopper

I had same plan the 400 MB night Unlimited n it expired in 6 days n when contacted BS repsonses so i decided to change it,which was the best decision !

Admin

I don't know what logic is that... how sad could a company be to play such tricks..

Call this number : 011 41039428 and ask for the Manager there called Vikas.

He gave me this number to call him if and when there is a problem and he does get my issues sorted within minutes..

Do let us all know what happened.. did give you your accounts validity back or not.