India Broadband Forum

smoothvibes

called sify care again for the same issue still no joy got the third trouble ticket number in row..

11 days without internet at home

smoothvibes

Here comes the day when i got the issue resolved after working hard for about 6 hours.
Today i started calling sify at 5:30AM and a word with Sify care associate John in Chennai who provided me his manager Mr. Bhaskar's contact and details after i insisted him for supervisor, there was no supervisor available on floor at that time so he advised me to wait for 4 hours and call back at 9:30AM.
after staying awake for 4 hours i called back sify and 2 associates disconnected my call after putting me on hold for more than 8-10 minutes. Finally i got a sify associate Sunita who offered me a callback from her supervisor Prabhu. I insisted her that i m okey to stay on phone and can wait for supervisor no matters if it takes one hour for him to come on phone or take 8 hours. after talking with sunita for 28 mins i got supervisor on shift Mr. Prabhu who is really helpful and man of words i explained him the complete situation for 20 mins and then he said that he will get this issue resolved by tomorrow any how and if i want to speak to manager can speak to him to (he provided me direct contact number and extn. number for sify cust. care manager Mr. Bhaskar) so i was satisfied with all this and said that i can wait for your call till 16 sep 2008.
After finishing all this at 12:30PM i went to sleep as i was awake from last more than 27 hours i just crashed on bed, all sudden at 2:35PM the Local Cable Providers Rocket Scientist (same cable walla guy who takes care of all physical cables which are hanging on trees and electricity poles) came to my doorstep and i provided him info that Error: BB108 is there on computer saying Local Area Connection, Network Cable Unplugged. Then he went upstairs and came back in just 2 mins and asked me to check if it is working or not.
Here comes the magic now.. it actully started working
and when i asked him what was the problem and why it took so many days, his replied Hamae to pata he nahi tha aapnae complaint he nahi kiya. aapko hamae phone karna chaiyae tha. Now i m more confused that who is playing here is it sify or my local provider as i had with a number of sify associates like.
sarvanand
afsar
Kamal Singh
Maria
Kishor
savanan
Mudasir
John
sunita
(if anyone from sify is reading this then you can check my account too to validate the names, may be m missing some names but not even a single name is wrong as i have all conversations with me along with complaint numbers)

Now i am just waiting for Mr. Bhaskar to speak with regarding the same that is the the way a organization should treat its customers and here in this post the rude behavior of my local provider is not mentioned which is there in my first post.

If i will not get any help from sify now then will go to consumer court for same issue as i have already spent a lot of money in calling sify paid support and other things like going to cafes at nite including some calls on sify chennai office on Nation Call Rates, so will not mind spending few more Indian Rupees in Consumer Court.

will update this space soon.
aaditya