India Broadband

smoothvibes

Hi Everyone

As i was telling from few days that i am about to cancel my broadband due to my local cable provider so today i sent the mail to sify....

lets see what sify have to say about it now...

parminder bro... check this out...




chalo chalo

and where is my bike admin

Hi



I am Sify Broadband customer Aditya Rana, Sify UserID: adityarana_16@Sify.com. I want to cancel my Sify broadband account as i m facing a number of issues with my local Cable provider who is providing Sify connection to my home. According to my Cable provider Sify calls him every time to ask my reputation before providing renew on my account.



I provided 2 cheques to my Cable provider for Sify broadband account renew, first cheque i provided at the end of may with cheque date 1 June 2008, which he presented to bank on 18th day of the month and the cheque got bounced (where i insisted Cable provider in the month of may only to put the cheque in bank in first week of month only because cheque was from my salary account) after getting the fist cheque bounced my local Cable provider send his service boy to my home without my information to collect money and started verbal abuse on phone.



Second time he presented cheque to bank on 24th of month and cheque got bounced again which is affecting my financial credibility with bank and i belive he is delebritaley bouncing the cheque now.



Third thing my broadband never works during rain and i am unable to connect during any climatic changes, have already reported this issues lot many times to Sify but still there is no change in service level.



I am not sure why he is charging 100 rupees per month for line maintenance when it is not working during any climatic change.



In very short terms i really dont have a lot of issues with Sify but have a number of problems with my local Sify provider like:


verbal abuse
not putting cheque on time
Delebritaley bouncing the cheque
Ruining financial credibility with bank
lack of proper service, cutting the internet line during rains and forcefully trying to coax money out
undue harresment
personal threat
intruding at home premisis




I would request you to please provide me better services otherwise help me to cancel my services, this month i have renewed my package online using my credit card just for a backup so that i can search for another provider in case Sify is not satisfying my needs.



Thanks & Regards
Aditya Rana
+91-9899839811

__________________

Admin

Thats bad

Send sify another mail telling them that You will get all the sify cables removed from your area as they have been hung on to telephone and electricity poles illegally without any permission.

Get a reliance wimax connection.. get rid of sify if your cable guy behaves like this. Its not just your cable operator ... this issue is in every other area sify operates.. This lala type business model is not here to last and will vanish in time to come.

__________________
Reliance data card | Reliance broadband | Airtel broadband | Wimax

smoothvibes

you write a mail for me na... and then mail it on my address adityarana_16@sify.com
mai vo mail forward kar deta hun...

smoothvibes

Today i got a reply from sify...

Dear Mr. Aditya,

Thank you for contacting Sify Customercare.

With reference to your mail, we wish to inform that your mail has been forwarded to the concerned team and will be taken care.

The reference number for the same is :7337337

Kindly mention your reference number when you contact us again pertaining to this enquiry.

Kindly bear with us the interim and extend your co-operation.

Thank you for giving us an opportunity to serve you !

Warm Regards
Siji . K
Customercare@Sify
We are available 24*7 to service our Customers.

Mode of Contacts:
Call our Customer Care @ 18604253330 / 18003453330 (For Mumbai and Delhi Customers)
SMS bbservice <username> to 54545
Email us at customercare@sify.com
Have a nice day !

just4kix

That is a standard automated mail reply, I believe.

smoothvibes

yaa and today i got a message on my phone which says

Dear Sify BB customer, your case ID 7337337 is being worked on by our team. Will keep you updated on resolution.

smoothvibes

5 days gone... still no resolution or feedback provided from sify about this problem..

can you please suggest something..

smoothvibes

one week gone still there is no reply from sify.. i m not sure if they are not willing to reply or they are planing to hire some new guys who can understand mail written in english and reply to it..

Admin

Did you get another connection yet? Sorry I completely forgot about this thread of yours.

Mtnl is no better then sify in my area

Sify has been ok for the last few weeks for me coz some new guy is taking care of the network now.

Its a big no no to give your local cable operator a cheque.. use cash instead if you ever have to otherwise credit card is the quickest and safest way to renew I guess.


Ihave had instances where my cable operator did not renew my package for 10 days due to lack of funds in his account with sify.. even after paying the money in cash.

I have just sent a stinking e-mail to sify... It will either be deleted or you might get a call with an update first thing in the morning

Did you get any phone call from sify thi morning?

smoothvibes

no never got a call admin.. just got that sms saying

Dear Sify BB customer, your case ID 7337337 is being worked on by our team. Will keep you updated on resolution.

after this sify never called me and when i called them back for connection issue sify care executive hung up on me before saying anything about this issue... so now i m just waiting for the day when my operator comes up to me and says anything...

on that day i m planing to tell him to F**K Off

coz i know that he even can not do anything legally for such a small amount and he can not put a case on me for anything which is less than 2000 rupees..

and apart from that i m planing to tell him the same thing you said... i will get all your cables removed which are hanging around illegally