India Broadband Forum

India Broadband

I sign up for the 1 GB package, forking out
3000 for cabling and 2.5K for service. The technician
shows 3 days after promised, without screwdriver or
installation notes or usage manual.
Monkeys around with dial-up settings and makes a
mess. Next morning, no network connection. So I call
the customer care. No response. Call the technician.
He mutters profanities in Tamil and asks to call,
you guessed it, customer care. Finally, I get
through to customer care in the evening. They put
me through to the technician. SAME GUY! By then, I’ve
figured the DNS settings need to be re-done.

Couple of days later, I lose connection again. Call up customer
service at 8 pm. Speak to a lady who said it would be fixed by
10 pm with ... get this ... 90% probability.
As happens with 100% probability, the other 10% actually
takes over. 10:20 pm and still no connection.
The ping at 7:45 pm:
Pinging 202.144.65.60 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 202.144.65.60:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
And at 10:15 pm:
<To cut a long story short, ditto>
Great job, SIFY !!
Oh, and one more thing, the 24 hr customer service centre
apparently does not answer after 10 pm.
Been trying, no response.

Thank goodness for dial-up...