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Forum downtime unacceptable

  1. #1
    Admin's Avatar
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    Default Forum downtime unacceptable

    In the last few hours I have noticed that the site goes down every now and then and this problem I see has been ever since we moved to the Indian data center.

    I would like to ask the members here that do you think we should move back to the old server?
    I have opened a tocket with the hosting guys and waiting for a reply on what is causing this downtime.

    The server actually goes down and does not respond atall and when it is up and running the fluctuation in latency is such that I think it would be wise to move back to the old host! What do you guys say?

  2. #2
    The Wizard meetdilip's Avatar
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    No problem. Do what you think fits ok.

  3. #3
    The Master imrock's Avatar
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    Quote Originally Posted by Admin View Post
    In the last few hours I have noticed that the site goes down every now and then and this problem I see has been ever since we moved to the Indian data center.

    I would like to ask the members here that do you think we should move back to the old server?
    I have opened a tocket with the hosting guys and waiting for a reply on what is causing this downtime.

    The server actually goes down and does not respond atall and when it is up and running the fluctuation in latency is such that I think it would be wise to move back to the old host! What do you guys say?
    no man!
    fine!

    no need to have problem in shifting......
    instead this is INDIA BROADBAND FORUM so it should be in India.
    "LIFE IS LIKE AN ICE-CREAM SO ENJOY IT AS MUCH AS U CAN"

  4. #4
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    Rock this is an India broadband forum and thats the reason it was moved to India but to visit a site the site should be accessible 24/7. Its not that we didint try hosting in India, Its just that the host we are using has trouble providing the promised uptime so rather then waiting for them to improve themselves at our cost why not find some other company be it in India or may be Rackspace Hongkong and keep the site running smoothly?

    The problem is that hosting in India is costing about 6 times more then it used to untill last month when it was hosted in USA.

    www.indiabroadband.net is the first privately run forum being run on an Indian server is what I believe but to keep it that way we need to make sure that the host provides atleast acceptable levels of uptime if not 100%

    Lets see how it goes for the next few weeks and will decide accordingly.

  5. #5
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    according to what's right do that admin

    but i said it because first u shifted in India and then again back to USA!

    u will be tired!
    "LIFE IS LIKE AN ICE-CREAM SO ENJOY IT AS MUCH AS U CAN"

  6. #6
    Bronze Member StormShadow's Avatar
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    Quote Originally Posted by imrock View Post
    according to what's right do that admin

    but i said it because first u shifted in India and then again back to USA!

    u will be tired!
    We can always sacrifice latency for uptime.. Most important is Uptime.
    What we need is a ~100% up time, a reasonable speed, latency to US server (300~350ms) and last but not the least - quick tech support from host. Moreover hosting is quite expensive here in India and it does not make any monetary sense to host here in India. I think the admin is totally right when he is inclined to go back to the US based server as the up time and support provided by the present host is inadequate.

    I am all for it.. I don't mind the site being shifted as long as the site is accessible and reasonably fast.

  7. #7
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    The tons of money spent on hosting in India would be more then justified if the uptime was anywhere near 99% but the amount of downtime we had this week itself is more then the forums downtime in the last two years put together.

    Lets see what the hosting company says about this downtime issue as I am yet to get a response form them on why this server goes offline ever now and then although they have acknowledged the ticket and said they are looking into it.

    If it is a network issue I suppose we would have to move again may be Hongkong this time as latency from India to Rackspace server (in their Hongkong DC) is supposed to be less then 120ms and Rackspace are the best of the best when it comes to hosting.

  8. #8
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    I will prefer High Availability and Reliability over Latency.

    Downtime is not acceptable where ever it is hosted.

  9. #9
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    maybe you can see for another week or two how it goes, as its not been long since the site has been moved!!! Instead of judging with something that happened today lets see what happens in the next two weeks and go along with that!!!

  10. #10
    Guardian Angel just4kix's Avatar
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    If the downtime has been too much, you could move back.

    But I have said so in many posts - never fix things that ain't broken. If there was significant cost advantage in hosting the site here then it would have been a different story.
    *** Never argue with an idiot. ***

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  11. #11
    Bronze Member rajan1310's Avatar
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    frankly i dont care about the latencies, go for what is cheaper and/or better.

  12. #12
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    It was a temporary problem as ctrls DC was undergoing some maintainence.

    womensforum.in has been running on on of their servers and its been good so far.

    I could never move this site indiabroadband.net to Indian DC due to excessive charges and the amount of bandwidth this site uses. Thanks to Aaron we now have a site for Indians which runs within India and we can now enjoy the fast loading pages just like people in North America do.

    It would be so nice if Indian government would stop controling bandwidth prices.

    If Government allows 100% forign investment in data centres in India then we would be paying a lot less to international bandwidth carriers as a nation as most of the traffic would end up going into domestic data centres and more employmet for Indians and a lot of other benefits.
    Last edited by Admin; 18th December 2009 at 10:06 AM. Reason: Automerged Doublepost

  13. #13
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    India has got a lot of potential in my opinion. I dont know how many of you know this but majority of the runing costs for a data center is electricity it uses for air conditioning. India has lots of places where temperatures remain less then 10 degrees all year round. A data center at one of the hill towns would cut costs down a lot provided the bandwidth costs come down which could only happen if the Government is willing.

    Iceland is trying to get a share of data center business by providing incentives to companies which set up data centers there. Electricity is cheap and you wont need air conditioning as temperatures are already very low there. India could easily get an upper hand if the Government takes the initiative like it has done for the outsourcing business.

  14. #14
    The Master imrock's Avatar
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    so what's ur plan at all Admin????

    will u shift or not???
    and if u shift then where?
    "LIFE IS LIKE AN ICE-CREAM SO ENJOY IT AS MUCH AS U CAN"

  15. #15
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    Forum is running ok right now and if it continues to run fine on this server I dont think there would be any reason to move it out.
    If we do move this site it would be Rackspace DC at Hongkong as that is the best facility to cater to Indian audience and they have a very good trackrecord and are well recognized for the quality of services they provide. Latency to India from rackspace is less then 120 which is not as bad as USA data centres.

  16. #16
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    This is a test ip for rackspace HK and I am getting very good latency here at Newdelhi.

    Pinging 120.136.34.10 with 32 bytes of data:

    Reply from 120.136.34.10: bytes=32 time=161ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=199ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=157ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=145ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=213ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=233ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=161ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=149ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=217ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=148ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=144ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=192ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=150ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=149ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=147ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=145ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=183ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=152ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=150ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=259ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=148ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=178ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=146ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=144ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=193ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=141ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=159ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=149ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=145ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=255ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=152ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=150ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=232ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=149ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=146ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=144ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=163ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=141ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=150ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=153ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=138ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=147ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=158ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=144ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=182ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=192ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=150ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=149ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=148ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=147ms TTL=44
    Reply from 120.136.34.10: bytes=32 time=155ms TTL=44

    Not bad atall but it still does not justify the price you pay for rackspace....

    There must be other options in Singapore or even Bangkok.

  17. #17
    Bronze Member StormShadow's Avatar
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    the admin can also try with servint.net they have been totally great with us. servint have managed vps and dedi. good tech support and servers are available at a very good price.
    if u go to WHT u will find lot of good reviews about servint. since I have used servint I can recommend servint. this is no way an advert.

  18. #18
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    servint.net is from US so it does not solve the purpose as we want something closer to India.

    I am not looking to change hosting as the current server is holding up pretty well and the problem we had was planned maintenance and they let me know well in advance but I kindda over looked their e-mail and created an issue out of it which was a bit unfair on them I guess.

  19. #19
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    Quote Originally Posted by Admin View Post
    servint.net is from US so it does not solve the purpose as we want something closer to India.

    I am not looking to change hosting as the current server is holding up pretty well and the problem we had was planned maintenance and they let me know well in advance but I kindda over looked their e-mail and created an issue out of it which was a bit unfair on them I guess.
    hello admin!

    i faced problem earlier 4-5 days ago.
    but from day before yesterday onwards there is no problem........

    i can log in anytime.
    all plz give ur feedback r facing problems????

    if yes then only we need some action....
    "LIFE IS LIKE AN ICE-CREAM SO ENJOY IT AS MUCH AS U CAN"

  20. #20
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    @admin for me less than 80ms just now
    120.136.34.10
    120.136.34.10
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\essbebe>ping 120.136.34.10

    Pinging 120.136.34.10 with 32 bytes of data:

    Reply from 120.136.34.10: bytes=32 time=79ms TTL=54
    Reply from 120.136.34.10: bytes=32 time=80ms TTL=54
    Reply from 120.136.34.10: bytes=32 time=79ms TTL=54
    Reply from 120.136.34.10: bytes=32 time=78ms TTL=54

    Ping statistics for 120.136.34.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 80ms, Average = 79ms

    C:\Documents and Settings\essbebe>

  21. #21
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    Yea, I have noticed a little bit of downtime but I think its also related to time outs and that the system just times out because it cannot reach the host in time. So I think in some cases its just lagging and cannot be accessed.

  22. #22
    Bronze Member StormShadow's Avatar
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    the site is opening very slowly.. lots of packet loss in tracert.. this has been usual during the daytime for the past 3 days now.. no use hosting the site here in substandard Indian DC..

  23. #23
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    Admin: do what you feel is best. earlier site was in US hosting and we never had problem so why you moved to Indian DC ? no one cares where the hosting is , As a user i want site to open when i go for it. that's it.

    You can move to US Hosting. No issues.

  24. #24
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    Site look up time is very short for this site which is a good thing. I think its because of good latency to the server hosting this site.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Anuj>ping 120.136.34.10

    Pinging 120.136.34.10 with 32 bytes of data:

    Reply from 120.136.34.10: bytes=32 time=124ms TTL=55
    Reply from 120.136.34.10: bytes=32 time=124ms TTL=55
    Reply from 120.136.34.10: bytes=32 time=124ms TTL=55
    Reply from 120.136.34.10: bytes=32 time=125ms TTL=55

    Ping statistics for 120.136.34.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 124ms, Maximum = 125ms, Average = 124ms

    C:\Documents and Settings\Anuj>



    But isn't the IP of this site is 202.65.157.45? Yes it is..

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Anuj>ping indiabroadband.net

    Pinging indiabroadband.net [202.65.157.45] with 32 bytes of data:

    Reply from 202.65.157.45: bytes=32 time=79ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=78ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=79ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=78ms TTL=57

    Ping statistics for 202.65.157.45:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 79ms, Average = 78ms

    C:\Documents and Settings\Anuj>
    Last edited by anuj; 11th January 2010 at 09:43 PM. Reason: Automerged Doublepost

  25. #25
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    Airtel Upto 2 Mbps Laptop Dell Inspiron
    C:\Documents and Settings\essbebe>ping 202.65.157.45
    Pinging 202.65.157.45 with 32 bytes of data:

    Reply from 202.65.157.45: bytes=32 time=35ms TTL=53
    Reply from 202.65.157.45: bytes=32 time=32ms TTL=53
    Ping statistics for 202.65.157.45:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 35ms, Average = 32ms

    C:\Documents and Settings\essbebe>
    Reply from 120.136.34.10: bytes=32 time=82ms TTL=54

    Ping statistics for 120.136.34.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 83ms, Average = 82ms

  26. #26
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    @ essbebe, ya ping times to this site are really good, I would say as much better as Google which is one of the site having lowest ping.

    Microsoft Windows 7 RC Build [Version 6.1.7100]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    E:\Users\Anuj>ping indiabroadband.net

    Pinging indiabroadband.net [202.65.157.45] with 32 bytes of data:
    Reply from 202.65.157.45: bytes=32 time=82ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=82ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=82ms TTL=57
    Reply from 202.65.157.45: bytes=32 time=82ms TTL=57

    Ping statistics for 202.65.157.45:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 82ms, Average = 82ms

    E:\Users\Anuj>ping google.co.in

    Pinging google.co.in [209.85.153.103] with 32 bytes of data:
    Reply from 209.85.153.103: bytes=32 time=75ms TTL=54
    Reply from 209.85.153.103: bytes=32 time=75ms TTL=54
    Reply from 209.85.153.103: bytes=32 time=75ms TTL=54
    Reply from 209.85.153.103: bytes=32 time=75ms TTL=54

    Ping statistics for 209.85.153.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 75ms, Maximum = 75ms, Average = 75ms

    E:\Users\Anuj>

  27. #27
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    @anuj
    keeping an open mind.
    Just gave the data for comparison.
    [ Tested On WIFI mode. Ethernet mode not possible
    I have to switch to SONY laptop]
    "Give a dog a bad name and hang it"
    or
    "A bad workman blames his tools"
    some comments about servers in India and abroad were made here.
    The server equipment in India probably imported from U.S and may be similar !

    Just Now: Airtel upto 2 Mbps ( will DNS make a difference/ Now on Google and Open DNS) Edited.
    Ping statistics for 202.65.157.45:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Average = 31ms
    Ping statistics for 209.85.153.103: ( *google)
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 50ms, Average = 44ms
    Ping statistics for 120.136.34.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 94ms, Average = 86ms
    No change .




    will test later with Dataone upto 2 Mbps connection.
    Last edited by essbebe; 12th January 2010 at 11:55 AM.

  28. #28
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    Downtime is always unacceptable....
    Sad or Fever, Smile Forever!!!

  29. #29
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    @ essbebe, didn't get what exactly you say but in my opinion, Indian web hosting providers are good (unless they have no downtime issues ) as no any server in US 'll give as low as 50ms ping time from India.

  30. #30
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    @anuj
    You must specify parameters for comparison.
    "Downtime" is not defined.
    Is it the time web site takes ( say 4 seconds) to download a website page or picture BMP, JPG etc ?
    or the full website page ?
    There is frequent disruption in connection ?
    or compare ping time ?
    2.
    Server based in India vs Server Based in U.S

    Another Indian forum with same V bulletin is hosted from a U.S.server. ( shows time taken to download the page with more links)
    The contents of the WEb site. How many other external links are accessed ? Pictures/flash/videos etc. ( total size 100 or 1 MB ?)

    The speed of your connection .
    The browser you use .
    The time of testing ( peak hours or off peak hours).
    The ISP etc.
    [TEST]
    When you test speed at speedtest.net from
    different servers, you see wide difference
    in the D/L speed and ping time.


    Dedicated server or sharing with other users.


    Asking @admin to spend more money, without real data is unfair, because "I FEEL downtime is bad."!

    I felt some delay when posting replies.
    Probably some check is made, before loading the data. Sometimes You get message "sent for moderation" if too may links are listed, to cross check.

  31. #31
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    Comparison is in front of you. Thats the ping associated with the numeric IP of this site. Around 85 ms means look up time is just 85 milliseconds. If the site would have been on any server in US, that ping might be anything around 150 to 4000 ms depending upon several other conditions like ISP, DNS, load on routing servers etc but not much less than that & never as much low as we get with Indian web hosting provider.

    So its saving few of milliseconds of our life.. milliseconds makes it to minute & so on. Remember it has nothing to do with other content like ads, images unless they are placed on this indiabroadband.net URL.

    Sometime downtime couldn't be there as you saying. I am not a frequent visitor so didn't experience it but if its getting heavier, then its worthwhile to move to US hosting provider irrespective of high ping times servers there will give.

  32. #32
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    @admin
    You can move to US Hosting. No issues.
    @anuj
    downtime
    A Dictionary of the Internet | 2001 | © A Dictionary of the Internet 2001, originally published by Oxford University Press 2001. (Hide copyright information) Copyright
    [quote]
    downtime The time that a SERVER is not operating: this is usually due to a hardware error or routine maintenance. It is an important factor in judging an INTERNET SERVICE PROVIDER's performance.[quote]

    conclusion.
    servers in U.S better/best if Ping time is 5/6 times more. and you will load web pages fast ! there won't be any "downtime"
    Para two : Forum using V bulletin Version 4.0

    Pinging www.xxxxxxxxx.in [72.18.140.130] with 32 bytes of data:

    Reply from 72.18.140.130: bytes=32 time=269ms TTL=49
    Request timed out.
    Request timed out.
    Reply from 72.18.140.130: bytes=32 time=272ms TTL=49
    72.18.140.130 UNITED STATES COLORADO DENVER 39.7761
    -105.015 80202 -07:00
    Last edited by essbebe; 12th January 2010 at 08:17 PM.

  33. #33
    Bronze Member StormShadow's Avatar
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    no idea when server move happened..but I the forum is hosted in US DC..
    what warranted this move?? :P

    is this managed vps or unmanaged??

  34. #34
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    now we can have better features. We all can upload attachments, have avatars, visitor messages and so much more with very little compromise on load times. Good na ?

  35. #35
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    http://www.indiabroadband.net/sugges...tml#post262882

    The hosting company in India we were at previously was too scary ... their staff put their "egos" ahead of their business interests...

    They messed up on something and I created a ticket.... it was something urgent and the guy replied it is farwarded to the billing department and once billing department approves it they will sort out the issue... Billing only works office hours so it would have been a long wait... So I sent another message using some strong words .... and instead of appologising for the goofup this guy lashes at me for the my choice of words... Typical Indian attitude. Indian company... Indian people.... and obviously the same lousy Indian attitude.... and no sense of customer support/satisfaction.

    Another reason was that they had too many restrictions in place.... sending about 10k e-mails took me about 2 hours.... Now it takes less then one min...

    I/O wait times were killing the rankings...

    I could have created a ticket about all these things but after that stupid egoistic reply we just gave up the idea of hosting in India.

    I still have two reseller accounts with them and if they dont behave themselves thats going to move out as well.

    The moral of the story is that they screwed up and I told them off and they couldnt tolerate the fact that I told them off for it.... instead of appologising about the issue they guy reverts back to me and tells me off for the words I had used....

    Certainly not the way I do business.... its an India company with Indian values... no sense of customer support.... just wanna hook some customers and sit back and relax.

    Current data centre replies to the tickets in like 30 seconds and yes they use "thanks" and "please" and it does go a long way does it not?

  36. #36
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    I am certainly glad that we have moved to a better server. I was, kind of, disappointed to see that we do not have avatars, attachments, smileys, and other cool stuff.
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