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Subscribe to packages....

  1. #1
    Junior Member
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    Default Subscribe to packages....

    Friends,
    One of my friend purchased the Sun direct DTH service under one year basic channels free scheme some months back. Now he wants to add some sports channels by paying the charges. So that he recharged Rs. 200/- over phone with recharge card. At that time he tried to tell channels what he want to add. But the person who attended the phone told him to contact latter to the given number. After some time he tried the number. But the Phone was busy. He tried again and again for more than ten times. But the no. is busy. Daily he used to trying the given number atleast five time and got same result. Finally he fedup and ginen the detail to me and asked me to try. I also tried for more than ten times in two days. I also got the same busy message. How one can add the add-on packages? I also tried to add the channel through their web site. But they don't have such option.

    What a service they do offer to their customers!

    With this experience I humbly request all the people who are willing to buy or switch over to the Sun Direct, think hundred times about it.

    Finally I am NOT RECOMMDING THE SUN DIRECT DTH SERVICE DUE TO THEIR VERY POOR FOLLOW UP SERVICE.

  2. #2
    Silver Member
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    This is really a very poor customer service from sun direct, if some body wants to connect to customer care over phone then he has to wait for years. really very bad.

  3. #3
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    Thank you for your reply Neo

  4. #4
    Its Time To Change ! deepmohan's Avatar
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    i think other options are also available to get your account recharged and to add ADDONs the best way is to get it done your self if you have any problem you can try the last option that is recharge through phone which you may find irritating.

    you can get it done through...

    SMS
    ONLINE

    the best and hassle free way to get it done.

  5. #5
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    Quote Originally Posted by deepmohan View Post
    i think other options are also available to get your account recharged and to add ADDONs the best way is to get it done your self if you have any problem you can try the last option that is recharge through phone which you may find irritating.

    you can get it done through...

    SMS
    ONLINE

    the best and hassle free way to get it done.
    The sms option is only for recharging. It has no any option to add the channels. If you done it successfully, please let me know how to do it and the number of sms

  6. #6
    Its Time To Change ! deepmohan's Avatar
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    RECHARGING THROUGH SMS

    1. How to Recharge your account?

    * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type RCG<space><smart card number><space><pin number> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile.


    2. How to get the product code?

    * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type ADDON send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. You will receive the products code.


    3. How to purchase the Add-Ons?

    * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type ADDON<space><smartcard no><space><add-on package code> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile.



    4. How to check your account balance?

    * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type BAL<space><smartcardno> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile.


    5. How to Register your Mobile number?

    * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type RMN<space><smartcardno><space><language code> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile.

    CLICK THIS FOR DEMO

    As you have already got your account recharged you can go for option #3.

    Make sure that you get your mobile no registered with them as given in option #5

  7. #7
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    Thank you for help Mr. deepmohan. I hope that this will work. Should I send muldiple sms for the multiple add-on packages or single sms is enough by typing multiple codes in one time? Please clear this doubt also. If it is possible how could I defferenciate the code, by comma or colon?

  8. #8
    Its Time To Change ! deepmohan's Avatar
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    Quote Originally Posted by sureshkumaar1611 View Post
    Thank you for help Mr. deepmohan. I hope that this will work. Should I send muldiple sms for the multiple add-on packages or single sms is enough by typing multiple codes in one time? Please clear this doubt also. If it is possible how could I defferenciate the code, by comma or colon?
    welcome

    about your second query i am not sure better send different sms for different add-on packages that will be more better, why to mess with a thing which you are not sure.

    i just got my sun direct waiting for it to get activated, will inform if i find something new and informative.

    You can add multiple packages through their Customer Self Care portal

    its easy you can find your details their, can get your account recharged and can add ADD-Ons.

    use your smart card id as "User name" and password will be "password" which u can change after Login.
    Last edited by deepmohan; 6th June 2009 at 12:19 AM. Reason: Automerged Doublepost
    ___________________________________

    Cheers...!

  9. #9
    Platinum Member Preeti_20's Avatar
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    your friend has a very bad experience then, im sure if he tried during the day it may be less busy or early morning hours.

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