One of my friend purchased the Sun direct DTH service under one year basic channels free scheme some months back. Now he wants to add some sports channels by paying the charges. So that he recharged Rs. 200/- over phone with recharge card. At that time he tried to tell channels what he want to add. But the person who attended the phone told him to contact latter to the given number. After some time he tried the number. But the Phone was busy. He tried again and again for more than ten times. But the no. is busy. Daily he used to trying the given number atleast five time and got same result. Finally he fedup and ginen the detail to me and asked me to try. I also tried for more than ten times in two days. I also got the same busy message. How one can add the add-on packages? I also tried to add the channel through their web site. But they don't have such option.
What a service they do offer to their customers!
With this experience I humbly request all the people who are willing to buy or switch over to the Sun Direct, think hundred times about it.
Finally I am NOT RECOMMDING THE SUN DIRECT DTH SERVICE DUE TO THEIR VERY POOR FOLLOW UP SERVICE.