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This is a discussion on Subscribe to packages.... within the Sun DTH forums, part of the Direct to home, Satellite, Cable and iptv category; Friends, One of my friend purchased the Sun direct DTH service under one year basic channels free scheme some months ...
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05-28-09, 01:16 AM
| #1 |
| Junior Member Join Date: Oct 2008
Posts: 26
Rep Power: 2  |  Subscribe to packages.... Friends, One of my friend purchased the Sun direct DTH service under one year basic channels free scheme some months back. Now he wants to add some sports channels by paying the charges. So that he recharged Rs. 200/- over phone with recharge card. At that time he tried to tell channels what he want to add. But the person who attended the phone told him to contact latter to the given number. After some time he tried the number. But the Phone was busy. He tried again and again for more than ten times. But the no. is busy. Daily he used to trying the given number atleast five time and got same result. Finally he fedup and ginen the detail to me and asked me to try. I also tried for more than ten times in two days. I also got the same busy message. How one can add the add-on packages? I also tried to add the channel through their web site. But they don't have such option. What a service they do offer to their customers! With this experience I humbly request all the people who are willing to buy or switch over to the Sun Direct, think hundred times about it. Finally I am NOT RECOMMDING THE SUN DIRECT DTH SERVICE DUE TO THEIR VERY POOR FOLLOW UP SERVICE. |
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05-28-09, 12:07 PM
| #2 |
| Bronze Member Join Date: Dec 2007 Location: Delhi
Posts: 241
Rep Power: 2 | This is really a very poor customer service from sun direct, if some body wants to connect to customer care over phone then he has to wait for years. really very bad. |
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05-31-09, 09:43 PM
| #3 |
| Junior Member Join Date: Oct 2008
Posts: 26
Rep Power: 2 | Thank you for your reply Neo |
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06-01-09, 12:22 AM
| #4 |
| Gold Member  Join Date: Jan 2009 Location: Chennai
Posts: 789
Rep Power: 3 | i think other options are also available to get your account recharged and to add ADDONs the best way is to get it done your self if you have any problem you can try the last option that is recharge through phone which you may find irritating. you can get it done through... SMS ONLINE the best and hassle free way to get it done. |
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06-01-09, 09:42 PM
| #5 | |
| Junior Member Join Date: Oct 2008
Posts: 26
Rep Power: 2 | Quote:
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06-01-09, 11:43 PM
| #6 |
| Gold Member Join Date: Jan 2009 Location: Chennai
Posts: 789
Rep Power: 3 | RECHARGING THROUGH SMS 1. How to Recharge your account? * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type RCG<space><smart card number><space><pin number> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. 2. How to get the product code? * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type ADDON send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. You will receive the products code. 3. How to purchase the Add-Ons? * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type ADDON<space><smartcard no><space><add-on package code> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. 4. How to check your account balance? * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type BAL<space><smartcardno> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. 5. How to Register your Mobile number? * For Airtel, Aircel, Vodafone, Reliance and BSNL users, type RMN<space><smartcardno><space><language code> send to 58585. For Spice users (only karnataka) send to 55858 from your mobile. CLICK THIS FOR DEMO As you have already got your account recharged you can go for option #3. Make sure that you get your mobile no registered with them as given in option #5 |
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06-05-09, 12:42 AM
| #7 |
| Junior Member Join Date: Oct 2008
Posts: 26
Rep Power: 2 | Thank you for help Mr. deepmohan. I hope that this will work. Should I send muldiple sms for the multiple add-on packages or single sms is enough by typing multiple codes in one time? Please clear this doubt also. If it is possible how could I defferenciate the code, by comma or colon? |
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06-06-09, 01:19 AM
| #8 | |
| Gold Member Join Date: Jan 2009 Location: Chennai
Posts: 789
Rep Power: 3 | Quote:
 about your second query i am not sure better send different sms for different add-on packages that will be more better, why to mess with a thing which you are not sure. i just got my sun direct waiting for it to get activated, will inform if i find something new and informative. You can add multiple packages through their Customer Self Care portal its easy you can find your details their, can get your account recharged and can add ADD-Ons. use your smart card id as "User name" and password will be "password" which u can change after Login. Last edited by deepmohan; 06-06-09 at 01:19 AM. Reason: Automerged Doublepost | |
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06-07-09, 02:01 PM
| #9 |
| Platinum Member  Join Date: Mar 2008 Location: In my Castle
Posts: 3,280
Rep Power: 7 | your friend has a very bad experience then, im sure if he tried during the day it may be less busy or early morning hours. |
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