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Sun DTH - Please read before you go for it!!

  1. #1
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    Default Sun DTH - Please read before you go for it!!

    Reasons to avoid Sun Direct & Worst Experience with Sun Direct (Brief Review)

    I am one of the subscribers, who had installed Sun Direct through advance booking, during first phase, when it was introduced in December 2007. I had very bad experience with SD for the last 2 years & quit it last week then got Airtel DTH connection. I have listed the problems with Sun Direct for the benefit of others who are considering to buy Sun Direct.

    Negative Points:-

    1. Electronic Program Guide (electronic program guide) is a crap. Except in Sun channels, electronic program guide is not updated properly in other channels. electronic program guide is not at all available in many channels. When Setop box is started, it takes long time for electronic program guide to get updated.
    2. Picture Quality of channels which are competing with Sun is poor. Check the quality of Kalaignar TV when Maanada Mayilaada program is telecast. Same is the case of Vijay TV during popular programs. Picture quality of other non-Sun channels is also not good. (Unfair practice)
    3. No other Tamil Music channel, except Sun Music is available. I don't consider SS Music as Tamil Music channel. To avoid competition, Sun does not include Isaiaruvi, Jaya Max, Raj Music in the channel list. (Unfair practice)
    4. Their Alacarte channels are another crap. Standard channels preferred by many are Tamil channels, Kids channels, Nature related (Discovery, Animal Planet etc.), English Movies. You need to pay at least Rs.200/- for this.
    5. You can not rearrange channel orders as per your preference. This was available earlier and removed later. You are forced to keep Sun channels at the top.
    6. No interactive services even after 2 years. You can not check your account balance or purchased plan details in TV.
    7. Customer service is another crap. In case of any fault in Dish/Set top box, Sun does not take responsibility. You need to go behind the distributor who provided the Dish to you.
    8. No Toll-Free number for customer support. It is not easier to speak to customer support during odd hours or holidays.
    9. Recently SD threatened to remove Vijay TV from their channel list, which clearly shows bad attitude of Sun Direct. (Unfair practice).
    10. SD online portal does not work frequently.
    11. Sun is trying to become a Monopoly in media world. They forcefully removed Hathway from Cable Settop Box business through unfair practices. It should not happen in DTH world also.


    Positive Points:-

    1. Only DTH which provides three types of Tamil FM channels (Old, Classic & Latest) without any advertisements. You also have other AIR FM channels.
    2. You can watch many Tamil channels, with the basic package itself, which costs Rs.100 only.
    3. Adithya is available only in Sun Direct

    Thanks to the original reviewer. I agree with him 100%. I thought it was an unbiased review. So thought it worth to post it.

  2. #2
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    I have not used Sun Direct, But after seeing so many comments and reviews on Sun Direct and their pricing & Packages, I can say its not the best byuy at present time.

    Their Basic Pack is Okay, But doesnot provide complete channels in their base pack and don't have any other pack then their base pack.

    Ala-carte Packs are extremely very costly, Specialy all the sports chyannels are very costly and other ala-carte packs are also way too costly which a normal man can not afford. But Sun Direct is forcing their customers to go for ala-carte Pack as they don't have good channels in their base pack and also don't have any other pack which provide all channels all together in a single Pack. So for extra customers have to go for costly ala-carte.

  3. #3
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    Even said all that, how come they are the second leader in the market...
    Is it just with their pricing stratergy?


    I guess that does make a point....

    But then again, won't the people know what he/she is buying before buying them?

    I think all of this will get sorted, once they bring all channels in one pack...

  4. #4
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    Quote Originally Posted by karthick View Post
    Even said all that, how come they are the second leader in the market...
    Is it just with their pricing stratergy?


    I guess that does make a point....

    But then again, won't the people know what he/she is buying before buying them?

    I think all of this will get sorted, once they bring all channels in one pack...
    It might be because of low price, But now they have also increased their price, they have low price base when they have launched. But now they also have same price what others charge for the base pack and still missing many channels and if you go for ala-carte then its too costly.

  5. #5
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    Even in HD although they are the first providers it is too costly and its move of charging low price and then moving channels to high price ala carte is totally a rip-off.

  6. #6
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    Yes Definitely it costly, and what makes it more costly is High cost of their ala-carte and unavailabilty of few important channels in base pack.

  7. #7
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    Default Sun DTH

    Well i have been using Sun DTH for last two years and i feel they are really value for money . Who has the time to sit in front of TV for more than two hours per day max . and we ususlly watch a few channels of need rather than having all india regional content and some useless channels . Sports channels are also basically to be recharged when needed earlier i had tata sky if i wanted to have NEo sports i would have to first recharge my account for six months minimum and then recharge the channel for six months minimum . Which probabaly i will watch just for a few days when any interesting match would be coming ... I think they have considered the mindset of the majority of cusotmers rather than fooling everyone by asking huge money and giving all channels first then removing one by one and chrging a fortune later . No wonder we have lot many people moving from tata sky to sun or other new dth platforms . Sun DTh is i heard fastly growing to be indias largest DTH network . Well they have taken the interest of the mass first rather than introducing strange gimicks which probabaly 2% of the rich might enjoy and that too for namesake . till date i have not found even one cusotmer recording through mobile etc ...

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  8. #8
    mobileprince
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    Default sun dth

    their quality is good

  9. #9
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    Important channels are sooner or later moved to a-la-carte that is the reason base pack seem to be reasonable increasing the price of a-la-carte.

  10. #10
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    Thumbs down

    Yes Definitely it costly, and what makes it more costly is High cost of their ala-carte and unavailability of few important channels in base pack.

  11. #11
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    Quote Originally Posted by Remo1 View Post
    Reasons to avoid Sun Direct & Worst Experience with Sun Direct (Brief Review)

    I am one of the subscribers, who had installed Sun Direct through advance booking, during first phase, when it was introduced in December 2007. I had very bad experience with SD for the last 2 years & quit it last week then got Airtel DTH connection. I have listed the problems with Sun Direct for the benefit of others who are considering to buy Sun Direct.

    Negative Points:-

    1. Electronic Program Guide (electronic program guide) is a crap. Except in Sun channels, electronic program guide is not updated properly in other channels. electronic program guide is not at all available in many channels. When Setop box is started, it takes long time for electronic program guide to get updated.
    2. Picture Quality of channels which are competing with Sun is poor. Check the quality of Kalaignar TV when Maanada Mayilaada program is telecast. Same is the case of Vijay TV during popular programs. Picture quality of other non-Sun channels is also not good. (Unfair practice)
    3. No other Tamil Music channel, except Sun Music is available. I don't consider SS Music as Tamil Music channel. To avoid competition, Sun does not include Isaiaruvi, Jaya Max, Raj Music in the channel list. (Unfair practice)
    4. Their Alacarte channels are another crap. Standard channels preferred by many are Tamil channels, Kids channels, Nature related (Discovery, Animal Planet etc.), English Movies. You need to pay at least Rs.200/- for this.
    5. You can not rearrange channel orders as per your preference. This was available earlier and removed later. You are forced to keep Sun channels at the top.
    6. No interactive services even after 2 years. You can not check your account balance or purchased plan details in TV.
    7. Customer service is another crap. In case of any fault in Dish/Set top box, Sun does not take responsibility. You need to go behind the distributor who provided the Dish to you.
    8. No Toll-Free number for customer support. It is not easier to speak to customer support during odd hours or holidays.
    9. Recently SD threatened to remove Vijay TV from their channel list, which clearly shows bad attitude of Sun Direct. (Unfair practice).
    10. SD online portal does not work frequently.
    11. Sun is trying to become a Monopoly in media world. They forcefully removed Hathway from Cable Settop Box business through unfair practices. It should not happen in DTH world also.


    Positive Points:-

    1. Only DTH which provides three types of Tamil FM channels (Old, Classic & Latest) without any advertisements. You also have other AIR FM channels.
    2. You can watch many Tamil channels, with the basic package itself, which costs Rs.100 only.
    3. Adithya is available only in Sun Direct

    Thanks to the original reviewer. I agree with him 100%. I thought it was an unbiased review. So thought it worth to post it.
    After updating the software, the FM radio (don't know whether for all customer) is not available. Anyone help me in this. If anybody is receiving it let me know how to get it.

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