Reasons to avoid Sun Direct & Worst Experience with Sun Direct (Brief Review)
I am one of the subscribers, who had installed Sun Direct through advance booking, during first phase, when it was introduced in December 2007. I had very bad experience with SD for the last 2 years & quit it last week then got Airtel DTH connection. I have listed the problems with Sun Direct for the benefit of others who are considering to buy Sun Direct.
1. Electronic Program Guide (electronic program guide) is a crap. Except in Sun channels, electronic program guide is not updated properly in other channels. electronic program guide is not at all available in many channels. When Setop box is started, it takes long time for electronic program guide to get updated.
2. Picture Quality of channels which are competing with Sun is poor. Check the quality of Kalaignar TV when Maanada Mayilaada program is telecast. Same is the case of Vijay TV during popular programs. Picture quality of other non-Sun channels is also not good. (Unfair practice)
3. No other Tamil Music channel, except Sun Music is available. I don't consider SS Music as Tamil Music channel. To avoid competition, Sun does not include Isaiaruvi, Jaya Max, Raj Music in the channel list. (Unfair practice)
4. Their Alacarte channels are another crap. Standard channels preferred by many are Tamil channels, Kids channels, Nature related (Discovery, Animal Planet etc.), English Movies. You need to pay at least Rs.200/- for this.
5. You can not rearrange channel orders as per your preference. This was available earlier and removed later. You are forced to keep Sun channels at the top.
6. No interactive services even after 2 years. You can not check your account balance or purchased plan details in TV.
7. Customer service is another crap. In case of any fault in Dish/Set top box, Sun does not take responsibility. You need to go behind the distributor who provided the Dish to you.
8. No Toll-Free number for customer support. It is not easier to speak to customer support during odd hours or holidays.
9. Recently SD threatened to remove Vijay TV from their channel list, which clearly shows bad attitude of Sun Direct. (Unfair practice).
10. SD online portal does not work frequently.
11. Sun is trying to become a Monopoly in media world. They forcefully removed Hathway from Cable Settop Box business through unfair practices. It should not happen in DTH world also.
1. Only DTH which provides three types of Tamil FM channels (Old, Classic & Latest) without any advertisements. You also have other AIR FM channels.
2. You can watch many Tamil channels, with the basic package itself, which costs Rs.100 only.
3. Adithya is available only in Sun Direct
Thanks to the original reviewer. I agree with him 100%. I thought it was an unbiased review. So thought it worth to post it.