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Do you think they are good in customer care?

This is a discussion on Do you think they are good in customer care? within the Tata cars forums, part of the Cars in India category; I have a Tata car and i think that there customer care department is not that much good in dealing ...


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Old 12-12-2007, 08:03 AM   #1
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Default Do you think they are good in customer care?

I have a Tata car and i think that there customer care department is not that much good in dealing with customers problems. Like i visited them three times for a same problem which was with my AC vents. They were not that much polite and also till now they have not fixed the problem even though of regular visits.

Do you think they are like this.. I have also seen this problem with many other people..

Do you have the same?
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Old 23-12-2007, 01:55 PM   #2
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TATA still sucks with there customer care service but still they have imporoved slowely but steadily from the starting. Ealier they didn't even had good products but now they have good products and i am sure that in near time we would see good customer support from them.
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Old 24-12-2007, 03:56 PM   #3
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TATA is not that much good in services but i would say that they have imporved a lot from the past. Earlier they had no value products and also worst customer support but now they are good with it.
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Old 25-12-2007, 03:27 PM   #4
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They are good but the main problem is that their products have built in defect. Like if you look at the Indica power windows you would notice that they stuck in between and their is notthing heir mehanics can do about it.
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Old 23-01-2008, 04:03 PM   #5
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I think TATA is good but not that much good in customer care service. They should train all of there representative in different branches which would be a good thing.
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Old 06-02-2008, 04:00 PM   #6
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TATA is good in tmers of customer cars but i would say that they still need to improve themselves from the present point at which they are.
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Old 06-02-2008, 08:04 PM   #7
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Yes, they are good in customer care support and more over they have also started calling there customers after service to know about there reviews on service.
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Old 07-02-2008, 07:14 PM   #8
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TATA is improving its Customer care service and this is really a good thing. I have seen a lot of satisfied TATA customer who are happy with there cars and services...
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Old 08-02-2008, 01:25 PM   #9
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TATA is good in customer care and another thing i would say that there products have also improved a lot from the past when they were just offering junk. ..
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Old 08-02-2008, 03:53 PM   #10
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TATA is a good company and they have improved a lot in the recent time.So from my point they are good.
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