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Hidden Charges and Customer Service Tata Broadband

  1. #1
    India Broadband
    Guest

    Default Hidden Charges and Customer Service Tata Broadband

    Please ensure your billing things with Tata broadband,

    Their sales person confirms you that complaints will be resolved with in 2-3 hours but once you put up complaints they say clearly that it will be done by next 24 hours and till morning nothing can be done. What I feel they are working on Sify architecture of Cable operator and other things in-between. So be ready for disconnections.


    I got installed a connection and it start from day 1

    1) their people came with cable, and good point is they were not having Drill machine, Hammer, Screw Driver, and good part is they were telling me that I have to arrange for the these things if I need connection.
    I must say thanks to god, they have not asked me for pole or wire to put on


    2) After installation -- with 2-3 breakdowns with in one month, they sent me a bill where they charged rental in advance. When I checked with customer care that this is post paid connection, they said its a company policy, and you have to pay it in advance rental. and more over if you won’t pay it in advance then you connection will be disconnected with in 3 days.

    3) I got a call from their Hyderabad outbound call center, but problem is still same, he was telling me that you have signed in terms and condition and clause number is 20 -- some thing, but when I checked there were only 15 clauses -- again a wrong information.

    If any one need names I can provide them here.

    4) Its been more than 15 days when I lodged a complain where they have to show me document where I signed for advance rental, I got just one email that complain t is closed but not reply or contact.

    4) Now I have applied for disconnection not sure how long they will take to refund money -- I hope around 1 year

    So please be alert with them. a wrong billing , and very bad customer service.

    Thanks
    Last edited by Admin; 7th September 2006 at 05:22 PM.

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