India Broadband

India Broadband

Tata Indicom in my experience is the worst telecom service provider I have had the misfortune to be associated with. Earlier the problem was with the wireless “Walky” that I subscribed to. The “fast” speeds promised by them proved to be a fast one. The connection besides being pathetically slow used to drop so frequently it wasn’t funny. All their customer service desk had to offer by way of explanation is that due to the phenomenal response, their servers are choked and it is in the process of upgradation “as we speak”. Besides, their bills never reached on time and they used to keep suspending the outgoing calls facility. Fed up with all this, I asked them to refund the deposit and take away their instrument. They disconnected the line after 5-6 reminders but the refund is yet to happen even after 5 months. The instrument is still lying with me.

Then there was the broadband saga. I assumed (to my misfortune) that the “Walky” experience was an exception, after all “Tata” is one of the most trusted brands in India – but I guess all good things have to come to an end. A pamphlet was dropped at my residence which talked of a free installation. I fell for it. I called the mobile number given on the card and the next day itself a Joker came by. I call him Joker because he did not understand the concept of Kbps, LAN card, DSL, RJ 45 connectors etc. The only thing he knew was that he was selling a Tata internet connection. Still trusting the Tata brand name, I selected a plan and gave him a cheque for 3 months. This was a prepaid plan. The installation was supposed to happen within 2 days. 2 weeks later I have not heard from Tata Indicom, other than a call verifying my address.

Last week when I called the Joker to ask him when the installation would be done, he said the network was not clear. He hung up and did not call back. I called back around 25 times, but he used to either switch off his cell or not take the call. Persisting, I called from another number. He promptly took the call. I blasted him. He was not fazed. He said he was not in charge of installation but I took the number of his DSA office. That number is constantly engaged. I send a mail to Tata Indicom’s service desk, but no reply yet. Not even an auto reply acknowledging receipt of my mail. Needless to say I am still waiting for Tata Indicom’s revert.

My strong recommendation to one and all is to never make the mistake to signing on with Tata Indicom.

BTW...the lowest rating one can here is poor....how does one rate piss poor?

blogspot

HI guys,

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us
Hence you are requested to provide your email id and user id
Please drop me a mail at my email id blogspot3@gmail.com
Your's truly,
The blog3 team

Rubi99999

TATA Indicom is a very bad internet connection provider. They are providing connecting to numerous people without considering their capability and bandwidth. As a result access speed is very low ... it comes down to 80 BPS very often ... unbelievable huh? Can anybody imagine to have speed in 2-digit kbps where actually broadband should have speed in mbps?

Indication of speed provided by TATA Indiaom is also wrong. When some file is downloaded at 10 kbps and with no other parallel access in internet, TATA Indicom is showing the speed as some 100 kbps ... how much they are deluding? They are faking by giving incorrect data ... a speed which is 10 times to the actual one.

Disconnection is part of life while using this internet service. How inconvenient and irritating it can be when connection goes off in the middle of an important work or discussion.

When I talk to the customer care, I feel to forget my 10+ years of experience in software and networking. These customer care people are telling to delete temporary internet files, cookies, and browsing history in order to increase the speed. What a ****!! Cookies are used to accelerate the access to the webpage which was accessed before. And these crap customer care people are misleading by giving completely opposite picture.

Now to add another feather to TATA's hat ... we know that 1024 kb = 1 mb. In TATA Indicom's system, 1000 kb = 1 mb. Thus they are stealing huge money from the customers. Also I have found that they are exaggerating the data usage and thus charging more than actual.

I am totally frustrated by their service. I will recommend people not to use TATA Indicom's internet service.

I hope that TATA Indicom management will be more cautious and they should take care of the situation to avoid the damage in TATA's reputation.



This feedback is not with any malicious intention, rather it is to give true picture. I worked for one of the TATA's company for 9 years and I had some good image of TATA. But TATA Indicom is destroying that good feeling about TATA. I wish this will be noticed by top management of TATA Indicom.

blogspot

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail at my email id dinaaz10@gmail.com

Blazer

What will you do with with our vsnl email ids and complaint no. I dont think that tata would worry about your blog for any reason if they dont worry about our complaints with them.

Technology

I dont think that this would help any bit. The best way to bring up and voice if to inform New channel people and they would do something about it as they do it with other problem of people.

nivin

Tata Indigom Sucking My Money....
I Am Frm Bangalore...
I Got 256 Kb/s Infinity Connection... Cost 1200 Per Month
But My Download Speed Is Only........ 20 Kb/s
Every Morning 8.15 My Router Will Be Set To Factory Default Settings And It Shows A Message
... A Net Work Cable Unplugged....
Then Conncted.... Then Unplugged....


This Altornate Messages Continues For 2 Hours....


After 2 Hours
I Have To Go 162.198.1.1
And Enter My Settings.....

Then I Can Able To Connect Till Evening 6.15

6.15 Pm Same Problem Will Occur
Untill 9.pm

Then I Have To Change The Settins Again....


If I Got This Type Of Sucking Connection In Contjnues Three Days


4th Day There Is No Connection ......
They Will Tell Main Server Problem......
After 2 Days It May Repare.......


I Am Fooled By Tata Indigom.........

Im Losting Rs 1200 Per Month..
Truly Tata Indicom Sucking My Money...

jojo123

Tata Indicom Broadband internet service and support is really bad – Don’t buy !

In past 3 months my net service worked for just 30 days. The mails sent to tata indicom customer care team were not responded to for week at a time. Their nodal officer is gutless freak who says that no matter if service was not there.. I will be charged.
Its in their policy – No Refund!

I have exchanged some 200 mails and the copy paste working is inhuman. The response I get from them is way off the mark. They have retards working in their team who have been assigned incentive to harass customers .

They don’t understand the word refund or disconnect! Their server shows me logged in even when their line is not connected!Isn’t that hilarious? I mean, if I can get net without their line, why the hell will I need to pay them?

Their engineers are great ! They have been ringing my door ball at 6:30 in the evening!
I don’t know what they do the whole day ! They close the service calls at their end and tata indicom seems to be helpless. I keep filing complaints and they either ignore them or close the calls without even checking up!

As a customer you will be required to coordinate between the customer service and engineer yourself, and damn , you won’t get paid for it either .
I was denied refund or disconnection! My fault – I asked the damn service to be removed as it was not working for 2 weeks and there was no response from their team !

Just imagine – Tata indicom charging all its customers on daily basis , even when they do not provide services . Isn’t it shocking! A policy that states that there will be no refund! Even when there is no service?
They play around to show usage on customer account to justify the charges! Damn, my system was not even switched on for a whole week!

After wasting many a hours sending mails and trying to show them some reason , I have finally stopped . I just want you to avoid such a service company and place your hard earned money elsewhere ! With Tata indicom you will only suffer nd get cheated . Tata indicom is a fraud company . Avoid it at all cost !

If you want to know more views – You can find endless list if you just type tata indicom service on google .
All said and done – I just want to warn you – Please don’t go for tata indicom internet broadband services. It’s pathetic.

Regards,
Yours Sincerely!