India Broadband Forum

mickey · 08-15-09, 02:55 PM

Quote:

Originally Posted by StarK

well that is why i like vodafone (as a mobile service provider of course) or airtel for broadband... first of all i rarely need to talk to them... and if at all i do have to, they do not make such rookie mistakes!

that rookie thing may take her job away from her..

StarK · 08-15-09, 02:57 PM

Quote:

Originally Posted by mickey

that rookie thing may take her job away from her..

nope that rookie mistake is not the fault of that particular exec... its the same for anyone at tata.. so its tata indicom that has trained them for this...the mistake is in tata's methods.

mickey · 08-15-09, 03:01 PM

Quote:

Originally Posted by StarK

nope that rookie mistake is not the fault of that particular exec... its the same for anyone at tata.. so its tata indicom that has trained them for this...the mistake is in tata's methods.

but alas the girl has to pay for it.. do you think the teacher is going to be punished if she tells lessons the wrong way??? i guess no..

StarK · 08-15-09, 03:03 PM

Quote:

Originally Posted by mickey

but alas the girl has to pay for it.. do you think the teacher is going to be punished if she tells lessons the wrong way??? i guess no..

oh come on... when its the same routine for everyone working at their call centre, then that girl wont be the one singled out.

its not a freakin classroom...!

SuperFlyBoy · 08-15-09, 04:11 PM

This is typical Indian INSECURE customer service - trust that your personal information is not secure...there is no option without all of us writing to the company and advising them of the security risk.

This happens with credit card companies as well - imagine that!

Quote:

Originally Posted by mickey

Happy Independence day to Our Pakistani Brothers, sisters and patriots.
we hope we wont fight more as its better for own to hold the family the best ways, so that those mongers outside our home wont take the opportunity to make tensions between us..

this is not appropriate thread. please reply in Independence day thread only..

Yes, this is not the appropriate thread - *your* comments belong elsewhere, I would think...

amitkool21 · 08-15-09, 06:01 PM

thanx for this info Admin

superprash2003 · 08-15-09, 07:20 PM

Oh my god!!This is unbelievable .. nice work getting it recorded!!I hope they change that policy of theirs!!

Luke Skywalker · 08-15-09, 09:08 PM

This is against all ethics. good info admin. rep+. Going to tell about this issue I will to appropriate persons.

panchabhut · 08-15-09, 09:23 PM

There is only one way to the invasion of privacy as detailed here. Hit them in their pockets. Initiate a campaign for surrendering of connections.

Quote:

Originally Posted by ishanjain

I remember those "TA-YOU MINT" msges i get on my tata phones. If anyone know that you-mint is a spamming website and tata has handed over the contact details of its customers to them, maybe for some money and alll i got is spam msgs from them. Open up your spam folder in gmail to know what the hell this you-mint is. I dont know about others, but i was very much annoyed by those cheap msgs from TATA. TATA is a crap company downing the standards for the indians.

Are you registered with the Do Not Call Service.
If not, register immediately. After 45 days the service would be activated.
Then for every SMS from You Mint register a complaint with Customer Care and record it. After you have registered some 10/12 complaints, lodge a compliant with TRAI.

ashwani40in · 08-15-09, 10:01 PM

You are right. They dont care about customers personal details and even I had a argue with them on this and as usual they disconnect the call. I had to fight for 4 month with them to get a shift of location form.

mickey · 08-15-09, 10:03 PM

Quote:

Originally Posted by ashwani40in

You are right. They dont care about customers personal details and even I had a argue with them on this and as usual they disconnect the call. I had to fight for 4 month with them to get a shift of location form.

lol... four months and you still stayed with it??

albino_dlima · 08-15-09, 10:19 PM

Hi Admin,
just heared the call.nothing to say but yes the process which tata indicom(VSNL) is following is wrong, there is nothing called as customer verification in tataindicom(VSNL). I hope my details will help u and many other customers from securing their details.
plz mail this audio clip and ur issue to the nodal office of delhi circle on the following address and do mention that u want a reply for this within a time frame.
nodal officer's details:-
Name:Srividya Iyer
Contact Nos 9212451517
Facsimile Number 66082710
Email Nodalofficer.north@tatacommunications.com
and also don't forget to mention that if u don't get update within the given time frame then u'll escalate this issue to the Appellate Authority.plz find below the details of the Appellate Authority:-
Name: Ms. Sheena Joseph
E-Mail: appellate.authority@tatacommunications.com
Contact: (91) (22) 65216898
Facsimile Number: (91) (22) 67659303.
i hope this would work.

Jaxx89 · 08-15-09, 10:30 PM

Nodal officers are just fake....i remember trying to deal with the Reliance Nodal officer.......
India will never change.......
These f*ing politicians are just gonna ruin everything

albino_dlima · 08-15-09, 10:41 PM

hi jaxx,
u might be right on ur side but not all isp's have same nodal officer......correct.if u think that these nodal officers are fake than u can walk in into VSNL office and meet the nodal officer.thanks for ur view.

smoothvibes · 08-16-09, 12:48 AM

I got nothing to say about it, Tata guys knows nothing like Data Protection Act

I am using Tata Wimax from a long time

mickey · 08-16-09, 12:50 AM

but why are you till with them??

smoothvibes · 08-16-09, 12:55 AM

coz its working good for me without any downtime, if you talk about service its good but policies are missing.
Cust Care Agents are just doing there work and following the script, its not the fault of cust care executives but its the fault of higher management which is still unsure about the guidelines and the way it should work.

Luke Skywalker · 08-16-09, 01:01 AM

Data protection is in hand of users.

I think they can use 2 id one for registration & another for use. Simple solution No hopla.

What is fallacy in my method?

PS:G'night will see reply morrow.

interubun · 08-16-09, 01:03 AM

Well, I moved from BSNL to Tata Indicom - the plug-2-surf thing for budget reasons and a bit helpful while on the go!

Now that you have brought this issue up, I thought of giving it a try- just to see if i can change my plan - Well I cant even get to the customer service agent! the phone just keeps ringing.

It is no good expecting high levels of professionalism here. Indian customer (with exceptions) service agents lack the so called professionalism and react emotionally to logical questions. That should explain the hanging up of the phone.

May be we could write a detailed 'Respected Sir' and send it to the head office. Will anyone respond remains to be seen.

neer001 · 08-16-09, 03:00 AM

Quote:

Originally Posted by Admin

I have been raising this issue with Tata indicom guys for some time now and even had a few heated arguments with customer service agents and a few supervisors but their normal response is that they hang up on me saying this is what their procedure is.

"Your details are at risk with Tata"

I have raised this issue every time I called them up and even spoke to a few supervisors and they all kept saying that your concern will be put across to the concerned department and officials... well no results yet its been almost a year since I first raised this issue and I hate to bring this in public but they have left me with no options and you watch this single post will make them change their procedure and I would love to see some of their lazy ass arrogant supervisors get sacked for not taking action and/or conveying my message to the authority which deals with such matter within their organization.

I request all my blogger friends to please blog about this issue and also link to this post so sooner or later Tata indicom would change thier stupid practice.

If this practice is not stopped I will file a Public interest litigation here at New Delhi and I am sure we would have a huge indiabroadband.net gang attending the hearings and shouting slogans against Tata indicom.

That's right. I'm with you.
I had also a bad experience with Tata Indicom few months earlier, and filed an FIR.
They do not have any right to disclose their customer's information like this.

08-15-09, 10:19 PM	#32
albino_dlima Junior Member Join Date: Jul 2008 Location: pune Age: 28 Posts: 10 Rep Power: 2	reply to ur issue Hi Admin, just heared the call.nothing to say but yes the process which tata indicom(VSNL) is following is wrong, there is nothing called as customer verification in tataindicom(VSNL). I hope my details will help u and many other customers from securing their details. plz mail this audio clip and ur issue to the nodal office of delhi circle on the following address and do mention that u want a reply for this within a time frame. nodal officer's details:- Name:Srividya Iyer Contact Nos 9212451517 Facsimile Number 66082710 Email Nodalofficer.north@tatacommunications.com and also don't forget to mention that if u don't get update within the given time frame then u'll escalate this issue to the Appellate Authority.plz find below the details of the Appellate Authority:- Name: Ms. Sheena Joseph E-Mail: appellate.authority@tatacommunications.com Contact: (91) (22) 65216898 Facsimile Number: (91) (22) 67659303. i hope this would work.

08-15-09, 10:41 PM	#34
albino_dlima Junior Member Join Date: Jul 2008 Location: pune Age: 28 Posts: 10 Rep Power: 2	reply hi jaxx, u might be right on ur side but not all isp's have same nodal officer......correct.if u think that these nodal officers are fake than u can walk in into VSNL office and meet the nodal officer.thanks for ur view.

08-16-09, 01:01 AM	#38
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,818 Rep Power: 5	Data protection is in hand of users. I think they can use 2 id one for registration & another for use. Simple solution No hopla. What is fallacy in my method? PS:G'night will see reply morrow. Last edited by Luke Skywalker; 08-16-09 at 01:01 AM. Reason: Automerged Doublepost

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Tataindicom broadband customer service gives away confidential customer information

Tataindicom broadband customer service gives away confidential customer information

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08-15-09, 06:01 PM	#26
amitkool21 Platinum Member Join Date: Oct 2008 Location: Delhi,Jaipur Posts: 1,438 Blog Entries: 1 Rep Power: 4	thanx for this info Admin

08-15-09, 07:20 PM	#27
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 2,692 Rep Power: 5	Oh my god!!This is unbelievable .. nice work getting it recorded!!I hope they change that policy of theirs!!

08-15-09, 09:08 PM	#28
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,818 Rep Power: 5	This is against all ethics. good info admin. rep+. Going to tell about this issue I will to appropriate persons.

08-15-09, 10:01 PM	#30
ashwani40in Junior Member Join Date: Mar 2009 Location: New Delhi Posts: 2 Rep Power: 0	You are right. They dont care about customers personal details and even I had a argue with them on this and as usual they disconnect the call. I had to fight for 4 month with them to get a shift of location form.

08-15-09, 10:30 PM	#33
Jaxx89 Junior Member Join Date: Feb 2008 Location: Mumbai Age: 26 Posts: 8 Rep Power: 2	Nodal officers are just fake....i remember trying to deal with the Reliance Nodal officer....... India will never change....... These f*ing politicians are just gonna ruin everything

08-16-09, 12:48 AM	#35
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	I got nothing to say about it, Tata guys knows nothing like Data Protection Act I am using Tata Wimax from a long time

08-16-09, 12:50 AM	#36
mickey Senior Member & Mod Join Date: Jan 2009 Location: Delhi Posts: 3,303 Blog Entries: 3 Rep Power: 8	but why are you till with them??

08-16-09, 12:55 AM	#37
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	coz its working good for me without any downtime, if you talk about service its good but policies are missing. Cust Care Agents are just doing there work and following the script, its not the fault of cust care executives but its the fault of higher management which is still unsure about the guidelines and the way it should work.

08-16-09, 01:03 AM	#39
interubun Junior Member Join Date: Dec 2008 Location: India Posts: 10 Rep Power: 1	Well, I moved from BSNL to Tata Indicom - the plug-2-surf thing for budget reasons and a bit helpful while on the go! Now that you have brought this issue up, I thought of giving it a try- just to see if i can change my plan - Well I cant even get to the customer service agent! the phone just keeps ringing. It is no good expecting high levels of professionalism here. Indian customer (with exceptions) service agents lack the so called professionalism and react emotionally to logical questions. That should explain the hanging up of the phone. May be we could write a detailed 'Respected Sir' and send it to the head office. Will anyone respond remains to be seen.