India Broadband Forum

monikadullo · 08-16-09, 05:28 AM

Hi All,

Tata indicom gave me nightmares after i was hooked up with them for the internet. besides the 800 rs monthly bill i had to pay around 400 bucks for calling them(telephone bills)... they are simply a bunch of goons who just know to get money for no service.. i guess we should not let them go away like this.. why dont we go and lodge a complaint against them at the consumer court.. i faced this problem in mumbai but the work ethic seems to be the same everywhere in country among the indicom ppl...

Indicom is really a blot on the face on being an ISP. VSNL is a thousand times better.. just sitting like this wont help anyone but we shld teach indicom a lesson...

Jai Hind

Jaxx89 · 08-16-09, 05:24 PM

ok read carefully......I never said they don't exist....I said they are fake
coz they never do their work....just like our Govt. offices and politicians

Quote:

Originally Posted by albino_dlima

hi jaxx,
u might be right on ur side but not all isp's have same nodal officer......correct.if u think that these nodal officers are fake than u can walk in into VSNL office and meet the nodal officer.thanks for ur view.

zopfan · 08-16-09, 08:04 PM

First contact Nodal Officer and if that doesn't resolve the issue (with apologies) then write to Appellate and then to TRAI.

I've followed this trail and thus compelled airtel to refund my money (1784/-) which otherwise they're refusing for the full 1 and half year.

smart_smarth007 · 08-16-09, 08:59 PM

Hello,
This is my first post so plz ignore any typos..
I am not a tata customer so other than the call i have no experience or hint about their service...
When you call them up,i think that ur information comes up on their screen , i mean to say ur particular no. is already on their screen ad they confirm ur ID and then tell ur details...Suppose i call them up and give ur E mail id they would get to know that its a wrong combination...And then i guess they wont give away details...I guess u should try this...
I may be wrong....

Smarth.
"A ship is safe at the shore but that is not what it is built for."

Luke Skywalker · 08-16-09, 09:24 PM

There are tricks to know info of BSNL & MTNL users also.

xanezu · 08-16-09, 09:33 PM

simply go to Sanchaar haat and yell out the landline number to get a duplicate bill...Voila now u have got the CA number of that user. Go to mtnldelhi.in site click on online payment and u can view the past bills, user info, in case he got a std activated, then u can also get its details..........and even more pathetic is the triband info which is same as phone number and CA number...

Luke Skywalker · 08-16-09, 09:35 PM

There is one more method. Password should be change. For my method i don't have to go somewhere.

UBI bank site was too running on God's name till 2 years ago.

xanezu · 08-16-09, 09:38 PM

Quote:

Originally Posted by Luke Skywalker

There is one more method. Password should be change. For my method i don't have to go somewhere.

UBI bank site was too running on God's name till 2 years ago.

you can't get the CA number of particular phone number by any method than this.......to get anybody CA number or even changed password......by using ip scanner trick.........

anindrix · 08-16-09, 11:29 PM

I listened to the audio clip. I was unbelievable! Do they even understand what customer data protection means? Appalling!!!

mickey · 08-16-09, 11:47 PM

Quote:

Originally Posted by anindrix

I listened to the audio clip. I was unbelievable! Do they even understand what customer data protection means? Appalling!!!

thats the talk of town buddy...

that girl's voice was soothing, though she was in problem...

Luke Skywalker · 08-16-09, 11:51 PM

Quote:

Originally Posted by xanezu

you can't get the CA number of particular phone number by any method than this.......to get anybody CA number or even changed password......by using ip scanner trick.........

I meant to say you can get password if you get his personal info which you can get from other methods. One of which was SMS in which you send a Landline number to a number & it will give you his info. For knowing password you have to his personal info. So rule of the book is never tell anybody your tell No.

mickey · 08-17-09, 04:29 AM

Ok let me try with admin's email id

Admin · 08-17-09, 02:15 PM

I recieved this reply from Tata indicom's Nodal officer :

Quote:

Dear Mr. Chahal,

We regret for the inconvenience caused to you.

In regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were. We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function.
We would like to inform you that your concern regarding identity verification issue has been notified and we assure you that necessary steps have been taken to prevent the re-occurrence of such incidents in future.

If you require any further assistance please revert back to us to do the needful. It is our constant endeavor to serve our customers to their satisfaction.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

mickey · 08-17-09, 02:20 PM

Jab tak inke sar pe naa betha jae , inhe kuch pata nahi chalta..

urbanhacker · 08-17-09, 03:13 PM

Hi Admin
I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

interubun · 08-17-09, 03:45 PM

Quote:

Originally Posted by urbanhacker

Hi Admin
I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

That may not be a good idea, for one you may have signed a confidentiality clause and providing email id of employees is tantamount to breach of contract and this can attract legal penalties. Secondly providing the email ID of someone else (without their permission) is also breach of their privacy. Looks to me the Nodal officer has given his assurances and perhaps we should leave it at that. Unless again if those assurances have not been effected through.

We must respect others privacy as much as we do ours.

mickey · 08-17-09, 03:50 PM

this thread must be closed for now...

If Tata guys found out be not doing the needed stuff again this thread will be opened yet again, we are always here day and night to bash them up!!!

i request to close this thread...
we mustnt forget Tata is the co. behind internet in India (those days govt wasnt able to buy equipments for the internet in India)

to chalo is baar Tata ko maaf karte hain...

panchabhut · 08-17-09, 06:16 PM

Quote:

Originally Posted by Admin

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

The proof of the pudding is in its eating.
So don't be so hopeful, Mr. Admin.

08-17-09, 06:58 PM

I just read Admin's first post and replying with another example, if this is alredy posted in replies please forgive me.

Admin said about the e-mail ID and got all the details, you can consider that getting e-mail ID is 1% difficult. You can get the details of the customer even if you know his phone number.

Here is another classic example

https://www.tatatele.in/ComplaintTra...laintAction.do

This is the link for giving complaint on your tata phone number. Just go that page and type any tata phone number and go to next field.

It will update the city and state automatically, this has been done after many months. I too sent almost 10 mails for this issue, 1 month back total name, address, everything including his/her tata account number was showing.

This is the type of care they provide.

pureleo · 08-18-09, 11:34 AM

Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.

08-16-09, 05:28 AM	#41
monikadullo Junior Member Join Date: Aug 2009 Posts: 5 Rep Power: 1	Tata Indicom sucks Hi All, Tata indicom gave me nightmares after i was hooked up with them for the internet. besides the 800 rs monthly bill i had to pay around 400 bucks for calling them(telephone bills)... they are simply a bunch of goons who just know to get money for no service.. i guess we should not let them go away like this.. why dont we go and lodge a complaint against them at the consumer court.. i faced this problem in mumbai but the work ethic seems to be the same everywhere in country among the indicom ppl... Indicom is really a blot on the face on being an ISP. VSNL is a thousand times better.. just sitting like this wont help anyone but we shld teach indicom a lesson... Jai Hind

08-16-09, 08:59 PM	#44
smart_smarth007 Junior Member Join Date: Apr 2009 Location: Noida,U.P Age: 16 Posts: 1 Rep Power: 0	I dont think they'r giving any details... Hello, This is my first post so plz ignore any typos.. I am not a tata customer so other than the call i have no experience or hint about their service... When you call them up,i think that ur information comes up on their screen , i mean to say ur particular no. is already on their screen ad they confirm ur ID and then tell ur details...Suppose i call them up and give ur E mail id they would get to know that its a wrong combination...And then i guess they wont give away details...I guess u should try this... I may be wrong.... Smarth. "A ship is safe at the shore but that is not what it is built for."

08-16-09, 09:33 PM	#46
xanezu Junior Member Join Date: May 2009 Location: New Delhi Age: 20 Posts: 12 Rep Power: 1	get info of mtnl users simply go to Sanchaar haat and yell out the landline number to get a duplicate bill...Voila now u have got the CA number of that user. Go to mtnldelhi.in site click on online payment and u can view the past bills, user info, in case he got a std activated, then u can also get its details..........and even more pathetic is the triband info which is same as phone number and CA number...

08-17-09, 03:13 PM	#55
urbanhacker Junior Member Join Date: Feb 2009 Location: hyderabad Age: 23 Posts: 42 Rep Power: 1	I will provide you ids Hi Admin I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

08-18-09, 11:34 AM	#60
pureleo Junior Member Join Date: Apr 2008 Age: 37 Posts: 3 Rep Power: 0	Tataindicom broadband customer service gives away confidential customer information Hi Admin This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed. Regret the inconvenience caused to you.

08-16-09, 08:04 PM	#43
zopfan Junior Member Join Date: Apr 2009 Location: Bathinda Age: 38 Posts: 3 Rep Power: 0	First contact Nodal Officer and if that doesn't resolve the issue (with apologies) then write to Appellate and then to TRAI. I've followed this trail and thus compelled airtel to refund my money (1784/-) which otherwise they're refusing for the full 1 and half year.

08-16-09, 09:24 PM	#45
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,818 Rep Power: 5	There are tricks to know info of BSNL & MTNL users also.

08-16-09, 09:35 PM	#47
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,818 Rep Power: 5	There is one more method. Password should be change. For my method i don't have to go somewhere. UBI bank site was too running on God's name till 2 years ago.

08-16-09, 11:29 PM	#49
anindrix Junior Member Join Date: Mar 2008 Posts: 3 Rep Power: 0	I listened to the audio clip. I was unbelievable! Do they even understand what customer data protection means? Appalling!!!

08-17-09, 04:29 AM	#52
mickey Senior Member & Mod Join Date: Jan 2009 Location: Delhi Posts: 3,303 Blog Entries: 3 Rep Power: 8	Ok let me try with admin's email id

08-17-09, 02:20 PM	#54
mickey Senior Member & Mod Join Date: Jan 2009 Location: Delhi Posts: 3,303 Blog Entries: 3 Rep Power: 8	Jab tak inke sar pe naa betha jae , inhe kuch pata nahi chalta..

08-17-09, 03:50 PM	#57
mickey Senior Member & Mod Join Date: Jan 2009 Location: Delhi Posts: 3,303 Blog Entries: 3 Rep Power: 8	this thread must be closed for now... If Tata guys found out be not doing the needed stuff again this thread will be opened yet again, we are always here day and night to bash them up!!! i request to close this thread... we mustnt forget Tata is the co. behind internet in India (those days govt wasnt able to buy equipments for the internet in India) to chalo is baar Tata ko maaf karte hain...

08-17-09, 06:58 PM	#59
kirankumargb Guest Posts: n/a	I just read Admin's first post and replying with another example, if this is alredy posted in replies please forgive me. Admin said about the e-mail ID and got all the details, you can consider that getting e-mail ID is 1% difficult. You can get the details of the customer even if you know his phone number. Here is another classic example https://www.tatatele.in/ComplaintTra...laintAction.do This is the link for giving complaint on your tata phone number. Just go that page and type any tata phone number and go to next field. It will update the city and state automatically, this has been done after many months. I too sent almost 10 mails for this issue, 1 month back total name, address, everything including his/her tata account number was showing. This is the type of care they provide.

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