Thread: Tataindicom broadband customer service gives away confidential customer information

Originally Posted by xanezu

you can't get the CA number of particular phone number by any method than this.......to get anybody CA number or even changed password......by using ip scanner trick.........

I meant to say you can get password if you get his personal info which you can get from other methods. One of which was SMS in which you send a Landline number to a number & it will give you his info. For knowing password you have to his personal info. So rule of the book is never tell anybody your tell No.

Ok let me try with admin's email id :shifty:

I recieved this reply from Tata indicom's Nodal officer :

Dear Mr. Chahal,

We regret for the inconvenience caused to you.

In regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were. We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function.
We would like to inform you that your concern regarding identity verification issue has been notified and we assure you that necessary steps have been taken to prevent the re-occurrence of such incidents in future.

If you require any further assistance please revert back to us to do the needful. It is our constant endeavor to serve our customers to their satisfaction.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North
Tata Communications Internet Services limited.

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

Jab tak inke sar pe naa betha jae , inhe kuch pata nahi chalta..

Hi Admin
I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

Originally Posted by urbanhacker

Hi Admin
I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

That may not be a good idea, for one you may have signed a confidentiality clause and providing email id of employees is tantamount to breach of contract and this can attract legal penalties. Secondly providing the email ID of someone else (without their permission) is also breach of their privacy. Looks to me the Nodal officer has given his assurances and perhaps we should leave it at that. Unless again if those assurances have not been effected through.

We must respect others privacy as much as we do ours.

this thread must be closed for now...

If Tata guys found out be not doing the needed stuff again this thread will be opened yet again, we are always here day and night to bash them up!!!

i request to close this thread...
we mustnt forget Tata is the co. behind internet in India (those days govt wasnt able to buy equipments for the internet in India)

to chalo is baar Tata ko maaf karte hain...

Originally Posted by Admin

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

The proof of the pudding is in its eating.
So don't be so hopeful, Mr. Admin.

I just read Admin's first post and replying with another example, if this is alredy posted in replies please forgive me.

Admin said about the e-mail ID and got all the details, you can consider that getting e-mail ID is 1% difficult. You can get the details of the customer even if you know his phone number.

Here is another classic example

https://www.tatatele.in/ComplaintTra...laintAction.do

This is the link for giving complaint on your tata phone number. Just go that page and type any tata phone number and go to next field.

It will update the city and state automatically, this has been done after many months. I too sent almost 10 mails for this issue, 1 month back total name, address, everything including his/her tata account number was showing.

This is the type of care they provide.

Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.

Originally Posted by pureleo

Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.

are you any personal from tata ?

You pinned her bigtime! She had nothing to say. Your point was very genuine!

Tata sucks for sure....so does majority of the so called "customer care" hotlines...

Data Protection is a big offense in todays world in most of the countries, but in India it is a joke.

Unless each one of takes a pledge to "not leave any of these offenders get away that easy"

Rip them off, don't know how? Reach me, i will train u ...lol

Rs link not working and other file cannot be accessed coz i dont have the privileges??.

Originally Posted by pureleo

Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.

if this is true!!! It's really nice to see them taking such quick action!!

Originally Posted by Admin

I recieved this reply from Tata indicom's Nodal officer :

Reply by the Tata Teleservices Nodal Officer

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

Originally Posted by superprash2003

if this is true!!! It's really nice to see them taking such quick action!!

Don't you believe it just yet. These are pre-formatted standard auto-replies to emails and complaints.

Originally Posted by kirankumargb

are you any personal from tata ?

I am working in a Tata group company and when I read this I highlighted it to the tata broadband company officials and they have confirmed to me that the process has been changed.

I am going to make a call today as my credit card was charged twice but only one pack added and its still not been sorted so will give them a call again and see if the procedure has been changed or not

Tata indicom wants another 24 hours to renew my pack which I paid for last month and have complained twice before..