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Tataindicom broadband customer service gives away confidential customer information

This is a discussion on Tataindicom broadband customer service gives away confidential customer information within the Tata Indicom broadband forums, part of the Broadband Internet Service Providers category; Originally Posted by pureleo Hi Admin This is to confirm that based on your complaint and the blog posted in ...

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Old 08-18-09, 11:35 AM   #61
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Originally Posted by pureleo View Post
Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.
are you any personal from tata ?
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Old 08-18-09, 05:38 PM   #62
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You pinned her bigtime! She had nothing to say. Your point was very genuine!
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Old 08-18-09, 07:32 PM   #63
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Tata sucks for sure....so does majority of the so called "customer care" hotlines...

Data Protection is a big offense in todays world in most of the countries, but in India it is a joke.

Unless each one of takes a pledge to "not leave any of these offenders get away that easy"

Rip them off, don't know how? Reach me, i will train u ...lol
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Old 08-18-09, 10:01 PM   #64
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Rs link not working and other file cannot be accessed coz i dont have the privileges??.
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Old 08-18-09, 10:23 PM   #65
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Originally Posted by pureleo View Post
Hi Admin

This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

Regret the inconvenience caused to you.
if this is true!!! It's really nice to see them taking such quick action!!
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Old 08-18-09, 10:46 PM   #66
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Originally Posted by Admin View Post
I recieved this reply from Tata indicom's Nodal officer :

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Reply by the Tata Teleservices Nodal Officer

I hope this is true that they have taken steps and changed their "procedure" for good.

Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?
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if this is true!!! It's really nice to see them taking such quick action!!
Don't you believe it just yet. These are pre-formatted standard auto-replies to emails and complaints.
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Old 08-18-09, 11:25 PM   #67
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Originally Posted by kirankumargb View Post
are you any personal from tata ?
I am working in a Tata group company and when I read this I highlighted it to the tata broadband company officials and they have confirmed to me that the process has been changed.
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Old 08-19-09, 03:32 PM   #68
 
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I am going to make a call today as my credit card was charged twice but only one pack added and its still not been sorted so will give them a call again and see if the procedure has been changed or not
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Old 08-22-09, 09:53 AM   #69
 
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Tata indicom wants another 24 hours to renew my pack which I paid for last month and have complained twice before..
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