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Tataindicom broadband customer service gives away confidential customer information

  1. #1
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    Default Tataindicom broadband customer service gives away confidential customer information

    I have been raising this issue with Tata indicom guys for some time now and even had a few heated arguments with customer service agents and a few supervisors but their normal response is that they hang up on me saying this is what their procedure is.

    "Your details are at risk with Tata"

    This is what the problem is : When you call up their customer service they ask you for your id which is the e-mail address they would have provided at the time you got the connection and some of us actually use their e-mail service so that e-mail address is not something that only the customer knows... any one can get hold of that right ... those people who you would have sent e-mails to...

    Now carry on reading and see how safe your personal details are with Tata indicom broadband customer service department...

    Once you provide the e-mail address instead of asking you to confirm the details they start like a parrot and will tell you your name is blah blah blah your phone number is blah blah blah and your home phone is blah blah blah and your address is so and so...

    My point is that any tom dick or harry can call up Tata indicom's customer service and tell them my e-mail address and get all my confidential details from Tata without any efforts atall... What is this?

    Here is what Tata indicom customer service people do:

    Customer calls up:

    Customer service agent : What is your id sir/madam
    Customer: My id is abcdefgh@vsnl.net.in
    Customer service agent : Thanks for providing the id... Your name is Mr so and so and your telephone number is 123456789 and you are calling from xyz city ( some times they even read out the whole address)

    Customer: Yes that correct information.


    Above is what happens when you call them up but how on earth does that prove that the caller is indeed the rightful owner of the id he has provided... I could get hold of mr x's e-mail id and call up tata and get every freaken detail about him/her from Tata.


    My latest call to Tata is recorded and uploaded as an attachment so please download it and listen to it its only about 1.5mb and about 6 mins call ... in the end the customer care rep Yasmin hangged up on me which is kind of normal for them as this is what normally happens when I raise this issue.

    For those who are registered members here they can download the attachment and if you are browsing as a guest please register and get the direct download or alternatively you can download it from here :






    Ideally what the procedure should be?

    Customer calls up :
    Customer service agent : may I have your id please..
    Customer : My id is blah blah blah
    Customer service agent : Can you please confirm your name and telephone number for security reasons
    Customer: My name is so and so and my number is blah blah blah.
    Customer service agent : Lastly to make sure its the right person I am talking to can you please confirm your postal address?
    Customer: Yes my address is so and so.

    Customer service agent : Now that we know I am talking to the rightfull owner of thier account ... How can I help you today sir/madam.

    ^ This is how it should be


    I have raised this issue every time I called them up and even spoke to a few supervisors and they all kept saying that your concern will be put across to the concerned department and officials... well no results yet its been almost a year since I first raised this issue and I hate to bring this in public but they have left me with no options and you watch this single post will make them change their procedure and I would love to see some of their lazy ass arrogant supervisors get sacked for not taking action and/or conveying my message to the authority which deals with such matter within their organization.

    I request all my blogger friends to please blog about this issue and also link to this post so sooner or later Tata indicom would change thier stupid practice.


    If this practice is not stopped I will file a Public interest litigation here at New Delhi and I am sure we would have a huge indiabroadband.net gang attending the hearings and shouting slogans against Tata indicom.


    PS: I am not fond of screwing a company's reputation in public but I did my level best to bring this issue to Tata's notice directly not once not twice by 10's of times and waited almost a year before coming out in public against this stupid practice they have in place.

    A request to all readers : If you find this thread usefull then please digg it at : Customer details not safe with Tata indicom and spread the word as far as you can so this info gets into some deaf ears...


    Note for Tata indicom legal loophole mongers : I specified at the begening of the call that this call is being recorded and you can also hear the beep all along the call.


    File compressed by mail2sc
    Last edited by Admin; 29th May 2016 at 07:15 PM. Reason: Automerged Doublepost

  2. #2
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    If you listen to the call carefully I actually had to stop her from reading out my whole address as this recording was going to be posted here for all of us to listen.

    If you are a television or any other media reporter you are free to take up this story and also use the audio file with a condition that this thread or website : www.indiabroadband.net be mentioned in the story.

    All you need to do is send me a quick PM or use the contact us form before you use this article.

    Thanks
    Last edited by Admin; 15th August 2009 at 08:44 AM. Reason: Automerged Doublepost

  3. #3
    sujithsukrutham
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    Just listened the conversation. It's really too much. I've also a bad experience with Tata CC last week. I'd an Indicom post paid connection and wanted to surrender. I called the CC and placed the surrender request (Almost similar confirmation questions and answers as in your case). After that I've received almost five to six calls within a couple of days requesting to retain or transfer the connection (to my Indicom number and alternate number). Lastly I'd to use harsh words. This is not Customer Care .....Customer Curse

    See this also

  4. #4
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    Hanging up on customers is NOT good customer service.
    And I agree they should not tell you the address, if they
    want to verify, they should ask you the address and compare
    it with the one on file.

    -Farce

    Quote Originally Posted by retro View Post
    are you a south indian ??i love southies!!
    im telling him to change hi broadband service
    I guess you are outta here.....


    -Punch Farce
    Last edited by Punch Farce; 15th August 2009 at 10:33 AM. Reason: Automerged Doublepost

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    Default Not a good thing from tataindicoms part

    The problem with technology in India is the lack of follow through.

    Abroad, the way it is done- includes all the said questions - in addition they confirm the phone number -FIRST- you are calling from. Ideally this should be the one registered with the service provider.(unlike in India where one can have more than 2 or 3 phones... over there it is kinda expensive for the ordinary soul!)

    If you were calling from a different number, then the next option the customer service agent asks for is the answer to a secret question.

    Just providing our email address... hmmm. Have you complained to Tataindicom? It would be good to one.

    cheers

  6. #6
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    Quote Originally Posted by interubun View Post
    The problem with technology in India is the lack of follow through.

    Abroad, the way it is done- includes all the said questions - in addition they confirm the phone number -FIRST- you are calling from. Ideally this should be the one registered with the service provider.(unlike in India where one can have more than 2 or 3 phones... over there it is kinda expensive for the ordinary soul!)

    If you were calling from a different number, then the next option the customer service agent asks for is the answer to a secret question.

    Just providing our email address... hmmm. Have you complained to Tataindicom? It would be good to one.

    cheers
    Yes I have complained to Tata many times and if you listen to the complete call I actually complained about this to the good lady at Tata's end and she hanged up on me... This has happened to me atleast 10 tims in the last 8-9 months... I have even spoken to a few supervisors and they just do their best to get rid of me and forget about what I said.

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    The file doesn't play with Windows media player. I heard it with MPC. Pls check it.

    I too had bad experience with tata indicom and terminated their service a year ago.

    Definitely tata should change this ridiculous practice ASAP.

  8. #8
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    Quote Originally Posted by Admin View Post
    Here is what Tata indicom customer service people do:

    Customer calls up:

    Customer service agent : What is your id sir/madam
    Customer: My id is abcdefgh@vsnl.net.in
    Customer service agent : Thanks for providing the id... Your name is Mr so and so and your telephone number is 123456789 and you are calling from xyz city ( some times they even read out the whole address)

    Customer: Yes that correct information.


    Above is what happens when you call them up but how on earth does that prove that the caller is indeed the rightful owner of the id he has provided... I could get hold of mr x's e-mail id and call up tata and get every freaken detail about him/her from Tata.
    This is absolutely horrible. Many many thanks to Admin for bringing this to the notice of all.

    I have a suggestion here unless you have already done it.

    I was thinking that if you can please send an email to the highest authority of the service provider and bring this whole issue into his/her notice then it may work.

    I again thank you for updating us all about it.

  9. #9
    meetdilip
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    Last day, I was contacted by GM of Pune Circel seeing my " Precautions during plan change thread in BSNL section" .Hope a top rated official from Tata Indicom is also a regular here and see this thread.

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    Default Change to MTNL/BSNL ... Tata Indicom sucks totally as an ISP

    I have had the worst 8 months of internet usage using Tata Indicom (TI) / VSNL as my ISP. They not only suck at customer service but also ISP service. I was tired of using my local cable vendor's pathetic service and changed to VSNL (bought and operated by TI) in hope to bring some sanity but ... I had a revelation ... the local guy who did my cabling (TI "outsourced" this to him) was the same as the one who does it for my local cable vendor. And the worst part was that he was running a switch box for the local cable vendor on my terrace which was a better setup than the TI switch box. It took me 10-15 calls to TI and finally a threat of police complaint to have that installation removed from my property while I was still a "customer"!

    I have changed it to MTNL and am a happy customer since 2-years. If MTNL is not avaiable in your town (Its BSNL's counterpart for Mumbai and Delhi only), I suggest go for BSNL. Its totally worth the service. The customer service is not very polished (MTNL) but its effective and you can get your problem solved very easily if you speak courteously and politely. By the way I have a count of how many times I have called customer service of MTNL in past 2-yrs ... its 5 times ... thats right JUST FIVE times if you thought that was a mis-type number ... out of that once was my mistake ... I had changed my modem password unknowingly ... twice was when Mumbai was flooded and one could understand the infrastructure being ruptured ... But it still did come up within 48 hrs when the "MNC" that I use to work for took the same time to bring up their "dedicated leased T1 line" or whatever and other 2 times was when there was a change in DNS Servers (or probably both of the ones I had configured in my settings were down) ... Its been immaculate ... touch wood!

  11. #11
    newprouser
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    Quote Originally Posted by meetdilip View Post
    Last day, I was contacted by GM of Pune Circel seeing my " Precautions during plan change thread in BSNL section" .Hope a top rated official from Tata Indicom is also a regular here and see this thread.
    thats great ! :thumbup:


    As regards to TATA, its pathetic !

  12. #12
    Platinum Member mickey's Avatar
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    ridiculous..
    job takes the child away.

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    I remember those "TA-YOU MINT" msges i get on my tata phones. If anyone know that you-mint is a spamming website and tata has handed over the contact details of its customers to them, maybe for some money and alll i got is spam msgs from them. Open up your spam folder in gmail to know what the hell this you-mint is. I dont know about others, but i was very much annoyed by those cheap msgs from TATA. TATA is a crap company downing the standards for the indians.
    Last edited by ishanjain; 15th August 2009 at 12:18 PM. Reason: spelling mistakes

  14. #14
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    What the hell?asking email for user identity verification.

    Here for example they ask for a code on the back of my Evdo box which is like : 23J829OWMV

  15. #15
    Platinum Member mickey's Avatar
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    i get you-mint mails on my emails...

    i can just think how splendid one Tata customer will fill accepting those amazing messages all round the day...

    Quote Originally Posted by SBey View Post
    What the hell?asking email for user identity verification.

    Here for example they ask for a code on the back of my Evdo box which is like : 23J829OWMV
    this is a better way...
    but actually they dont do it everywhere..
    Last edited by mickey; 15th August 2009 at 12:21 PM. Reason: Automerged Doublepost
    job takes the child away.

  16. #16
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    Yes its far better,anyway u guys should make real fuss about this stupid practice of tata. :thumbdown:

  17. #17
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    Quote Originally Posted by SBey View Post
    Yes its far better,anyway u guys should make real fuss about this stupid practice of tata. :thumbdown:
    Happy Independence day to Our Pakistani Brothers, sisters and patriots.
    we hope we wont fight more as its better for own to hold the family the best ways, so that those mongers outside our home wont take the opportunity to make tensions between us..


    this is not appropriate thread. please reply in Independence day thread only..
    job takes the child away.

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    I come from a country where disclosure of such information is illegal. So much so, in fact, if I'm working in a pharmacy, for example, and I see an old teacher or something, then I'm not allowed to mention afterwards that I even saw them. Or something like that - but yes, strict is the word, and it is the law which my company would follow, even in India.

    OTOH, India has basically no privacy laws. There is section 21 of your constitution, but that doesn't apply to private companies (in fact, I think it's a deliberate omission):

    The Supreme Court recognized the fact that the right of privacy is an integral part of the fundamental right to life enshrined under Article 21 of the Constitution. However, the right is only available and enforceable against the state and not against action by private entities.
    Probably the closest thing to a privacy law in India is the IT Act of 2000; but these mostly relate to information security on a computer. I don't know if they've really thought too much about the social-engineering aspect of it, though it probably could be spun that way.

    Promising legislature awaits, though. The Personal Data Protection Bill of 2006 would provide protection to the personal information of individuals.

    As of now, check Tata Indicoms terms of service, privacy policy and anything you can find which suggests that they should be keeping your data private. If such a clause exists, you could go after them for breach of contract (failing to fulfill the promise of personal privacy per the TOS) and for violating the IT bill relating to information security.

  19. #19
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    actually there are no privacy laws in the country/no agency to force that law into being.
    job takes the child away.

  20. #20
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    well that is why i like vodafone (as a mobile service provider of course) or airtel for broadband... first of all i rarely need to talk to them... and if at all i do have to, they do not make such rookie mistakes!
    DON'T beam me up, Scotty!

  21. #21
    Platinum Member mickey's Avatar
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    Quote Originally Posted by StarK View Post
    well that is why i like vodafone (as a mobile service provider of course) or airtel for broadband... first of all i rarely need to talk to them... and if at all i do have to, they do not make such rookie mistakes!
    that rookie thing may take her job away from her..
    job takes the child away.

  22. #22
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    Quote Originally Posted by mickey View Post
    that rookie thing may take her job away from her..
    nope that rookie mistake is not the fault of that particular exec... its the same for anyone at tata.. so its tata indicom that has trained them for this...the mistake is in tata's methods.
    DON'T beam me up, Scotty!

  23. #23
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    Quote Originally Posted by StarK View Post
    nope that rookie mistake is not the fault of that particular exec... its the same for anyone at tata.. so its tata indicom that has trained them for this...the mistake is in tata's methods.
    but alas the girl has to pay for it.. do you think the teacher is going to be punished if she tells lessons the wrong way??? i guess no..
    job takes the child away.

  24. #24
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    Quote Originally Posted by mickey View Post
    but alas the girl has to pay for it.. do you think the teacher is going to be punished if she tells lessons the wrong way??? i guess no..
    oh come on... when its the same routine for everyone working at their call centre, then that girl wont be the one singled out.

    its not a freakin classroom...!
    Last edited by StarK; 15th August 2009 at 02:33 PM. Reason: Automerged Doublepost
    DON'T beam me up, Scotty!

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    This is typical Indian INSECURE customer service - trust that your personal information is not secure...there is no option without all of us writing to the company and advising them of the security risk.

    This happens with credit card companies as well - imagine that!

    Quote Originally Posted by mickey View Post
    Happy Independence day to Our Pakistani Brothers, sisters and patriots.
    we hope we wont fight more as its better for own to hold the family the best ways, so that those mongers outside our home wont take the opportunity to make tensions between us..


    this is not appropriate thread. please reply in Independence day thread only..
    Yes, this is not the appropriate thread - *your* comments belong elsewhere, I would think...
    Last edited by SuperFlyBoy; 15th August 2009 at 03:41 PM. Reason: Automerged Doublepost

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    Oh my god!!This is unbelievable .. nice work getting it recorded!!I hope they change that policy of theirs!!

  28. #28
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    This is against all ethics. good info admin. rep+. Going to tell about this issue I will to appropriate persons.

  29. #29
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    There is only one way to the invasion of privacy as detailed here. Hit them in their pockets. Initiate a campaign for surrendering of connections.

    Quote Originally Posted by ishanjain View Post
    I remember those "TA-YOU MINT" msges i get on my tata phones. If anyone know that you-mint is a spamming website and tata has handed over the contact details of its customers to them, maybe for some money and alll i got is spam msgs from them. Open up your spam folder in gmail to know what the hell this you-mint is. I dont know about others, but i was very much annoyed by those cheap msgs from TATA. TATA is a crap company downing the standards for the indians.
    Are you registered with the Do Not Call Service.
    If not, register immediately. After 45 days the service would be activated.
    Then for every SMS from You Mint register a complaint with Customer Care and record it. After you have registered some 10/12 complaints, lodge a compliant with TRAI.
    Earth, Wind, Fire, Water, Consciousness.

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    You are right. They dont care about customers personal details and even I had a argue with them on this and as usual they disconnect the call. I had to fight for 4 month with them to get a shift of location form.

  31. #31
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    Quote Originally Posted by ashwani40in View Post
    You are right. They dont care about customers personal details and even I had a argue with them on this and as usual they disconnect the call. I had to fight for 4 month with them to get a shift of location form.
    lol... four months and you still stayed with it??:blushing:
    job takes the child away.

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    Default reply to ur issue

    Hi Admin,
    just heared the call.nothing to say but yes the process which tata indicom(VSNL) is following is wrong, there is nothing called as customer verification in tataindicom(VSNL). I hope my details will help u and many other customers from securing their details.
    plz mail this audio clip and ur issue to the nodal office of delhi circle on the following address and do mention that u want a reply for this within a time frame.
    nodal officer's details:-
    Name:Srividya Iyer
    Contact Nos 9212451517
    Facsimile Number 66082710
    Email Nodalofficer.north@tatacommunications.com
    and also don't forget to mention that if u don't get update within the given time frame then u'll escalate this issue to the Appellate Authority.plz find below the details of the Appellate Authority:-
    Name: Ms. Sheena Joseph
    E-Mail: appellate.authority@tatacommunications.com
    Contact: (91) (22) 65216898
    Facsimile Number: (91) (22) 67659303.
    i hope this would work.

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    Nodal officers are just fake....i remember trying to deal with the Reliance Nodal officer.......
    India will never change.......
    These f*ing politicians are just gonna ruin everything

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    hi jaxx,
    u might be right on ur side but not all isp's have same nodal officer......correct.if u think that these nodal officers are fake than u can walk in into VSNL office and meet the nodal officer.thanks for ur view.

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    I got nothing to say about it, Tata guys knows nothing like Data Protection Act
    I am using Tata Wimax from a long time

  36. #36
    Platinum Member mickey's Avatar
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    but why are you till with them??
    job takes the child away.

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    coz its working good for me without any downtime, if you talk about service its good but policies are missing.
    Cust Care Agents are just doing there work and following the script, its not the fault of cust care executives but its the fault of higher management which is still unsure about the guidelines and the way it should work.

  38. #38
    Jedi knight Luke Skywalker's Avatar
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    Data protection is in hand of users.

    I think they can use 2 id one for registration & another for use. Simple solution No hopla.

    What is fallacy in my method?





    PS:G'night will see reply morrow.
    Last edited by Luke Skywalker; 16th August 2009 at 12:31 AM. Reason: Automerged Doublepost

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    Well, I moved from BSNL to Tata Indicom - the plug-2-surf thing for budget reasons and a bit helpful while on the go!

    Now that you have brought this issue up, I thought of giving it a try- just to see if i can change my plan - Well I cant even get to the customer service agent! the phone just keeps ringing.

    It is no good expecting high levels of professionalism here. Indian customer (with exceptions) service agents lack the so called professionalism and react emotionally to logical questions. That should explain the hanging up of the phone.

    May be we could write a detailed 'Respected Sir' and send it to the head office. Will anyone respond remains to be seen.

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    Quote Originally Posted by Admin View Post
    I have been raising this issue with Tata indicom guys for some time now and even had a few heated arguments with customer service agents and a few supervisors but their normal response is that they hang up on me saying this is what their procedure is.

    "Your details are at risk with Tata"

    I have raised this issue every time I called them up and even spoke to a few supervisors and they all kept saying that your concern will be put across to the concerned department and officials... well no results yet its been almost a year since I first raised this issue and I hate to bring this in public but they have left me with no options and you watch this single post will make them change their procedure and I would love to see some of their lazy ass arrogant supervisors get sacked for not taking action and/or conveying my message to the authority which deals with such matter within their organization.

    I request all my blogger friends to please blog about this issue and also link to this post so sooner or later Tata indicom would change thier stupid practice.


    If this practice is not stopped I will file a Public interest litigation here at New Delhi and I am sure we would have a huge indiabroadband.net gang attending the hearings and shouting slogans against Tata indicom.

    That's right. I'm with you.
    I had also a bad experience with Tata Indicom few months earlier, and filed an FIR.
    They do not have any right to disclose their customer's information like this.

  41. #41
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    Default Tata Indicom sucks

    Hi All,

    Tata indicom gave me nightmares after i was hooked up with them for the internet. besides the 800 rs monthly bill i had to pay around 400 bucks for calling them(telephone bills)... they are simply a bunch of goons who just know to get money for no service.. i guess we should not let them go away like this.. why dont we go and lodge a complaint against them at the consumer court.. i faced this problem in mumbai but the work ethic seems to be the same everywhere in country among the indicom ppl...

    Indicom is really a blot on the face on being an ISP. VSNL is a thousand times better.. just sitting like this wont help anyone but we shld teach indicom a lesson...

    Jai Hind

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    ok read carefully......I never said they don't exist....I said they are fake
    coz they never do their work....just like our Govt. offices and politicians





    Quote Originally Posted by albino_dlima View Post
    hi jaxx,
    u might be right on ur side but not all isp's have same nodal officer......correct.if u think that these nodal officers are fake than u can walk in into VSNL office and meet the nodal officer.thanks for ur view.

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    First contact Nodal Officer and if that doesn't resolve the issue (with apologies) then write to Appellate and then to TRAI.

    I've followed this trail and thus compelled airtel to refund my money (1784/-) which otherwise they're refusing for the full 1 and half year.

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    Default I dont think they'r giving any details...

    Hello,
    This is my first post so plz ignore any typos..
    I am not a tata customer so other than the call i have no experience or hint about their service...
    When you call them up,i think that ur information comes up on their screen , i mean to say ur particular no. is already on their screen ad they confirm ur ID and then tell ur details...Suppose i call them up and give ur E mail id they would get to know that its a wrong combination...And then i guess they wont give away details...I guess u should try this...
    I may be wrong....


    Smarth.
    "A ship is safe at the shore but that is not what it is built for."

  45. #45
    Jedi knight Luke Skywalker's Avatar
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    There are tricks to know info of BSNL & MTNL users also.

  46. #46
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    Default get info of mtnl users

    simply go to Sanchaar haat and yell out the landline number to get a duplicate bill...Voila now u have got the CA number of that user. Go to mtnldelhi.in site click on online payment and u can view the past bills, user info, in case he got a std activated, then u can also get its details..........and even more pathetic is the triband info which is same as phone number and CA number...:hammer:

  47. #47
    Jedi knight Luke Skywalker's Avatar
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    There is one more method. Password should be change. For my method i don't have to go somewhere.

    UBI bank site was too running on God's name till 2 years ago.

  48. #48
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    Quote Originally Posted by Luke Skywalker View Post
    There is one more method. Password should be change. For my method i don't have to go somewhere.

    UBI bank site was too running on God's name till 2 years ago.
    you can't get the CA number of particular phone number by any method than this.......to get anybody CA number or even changed password......by using ip scanner trick.........

  49. #49
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    I listened to the audio clip. I was unbelievable! Do they even understand what customer data protection means? Appalling!!!

  50. #50
    Platinum Member mickey's Avatar
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    Quote Originally Posted by anindrix View Post
    I listened to the audio clip. I was unbelievable! Do they even understand what customer data protection means? Appalling!!!
    thats the talk of town buddy...

    that girl's voice was soothing, though she was in problem...
    job takes the child away.

  51. #51
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    Quote Originally Posted by xanezu View Post
    you can't get the CA number of particular phone number by any method than this.......to get anybody CA number or even changed password......by using ip scanner trick.........
    I meant to say you can get password if you get his personal info which you can get from other methods. One of which was SMS in which you send a Landline number to a number & it will give you his info. For knowing password you have to his personal info. So rule of the book is never tell anybody your tell No.

  52. #52
    Platinum Member mickey's Avatar
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    Ok let me try with admin's email id :shifty:
    job takes the child away.

  53. #53
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    I recieved this reply from Tata indicom's Nodal officer :

    Dear Mr. Chahal,

    We regret for the inconvenience caused to you.

    In regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were. We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function.
    We would like to inform you that your concern regarding identity verification issue has been notified and we assure you that necessary steps have been taken to prevent the re-occurrence of such incidents in future.

    If you require any further assistance please revert back to us to do the needful. It is our constant endeavor to serve our customers to their satisfaction.

    Assuring you of our best of services at all times,

    Yours sincerely,

    Nodal Officer North
    Tata Communications Internet Services limited.

    I hope this is true that they have taken steps and changed their "procedure" for good.

    Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?

  54. #54
    Platinum Member mickey's Avatar
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    Jab tak inke sar pe naa betha jae , inhe kuch pata nahi chalta..
    job takes the child away.

  55. #55
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    Default I will provide you ids

    Hi Admin
    I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.

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    Quote Originally Posted by urbanhacker View Post
    Hi Admin
    I am a system admin i work in a call center where we are handling tata indicom outbound process i will provide you some email ids of tata indicom employees tommorrow.
    That may not be a good idea, for one you may have signed a confidentiality clause and providing email id of employees is tantamount to breach of contract and this can attract legal penalties. Secondly providing the email ID of someone else (without their permission) is also breach of their privacy. Looks to me the Nodal officer has given his assurances and perhaps we should leave it at that. Unless again if those assurances have not been effected through.

    We must respect others privacy as much as we do ours.

  57. #57
    Platinum Member mickey's Avatar
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    this thread must be closed for now...

    If Tata guys found out be not doing the needed stuff again this thread will be opened yet again, we are always here day and night to bash them up!!!

    i request to close this thread...
    we mustnt forget Tata is the co. behind internet in India (those days govt wasnt able to buy equipments for the internet in India)

    to chalo is baar Tata ko maaf karte hain...
    job takes the child away.

  58. #58
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    Quote Originally Posted by Admin View Post
    I hope this is true that they have taken steps and changed their "procedure" for good.

    Thanks you Mr Nodal officer.... But what about the habbit of your customer service people hanging up on customers?
    The proof of the pudding is in its eating.
    So don't be so hopeful, Mr. Admin.
    Earth, Wind, Fire, Water, Consciousness.

  59. #59
    kirankumargb
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    I just read Admin's first post and replying with another example, if this is alredy posted in replies please forgive me.

    Admin said about the e-mail ID and got all the details, you can consider that getting e-mail ID is 1% difficult. You can get the details of the customer even if you know his phone number.

    Here is another classic example

    https://www.tatatele.in/ComplaintTra...laintAction.do

    This is the link for giving complaint on your tata phone number. Just go that page and type any tata phone number and go to next field.

    It will update the city and state automatically, this has been done after many months. I too sent almost 10 mails for this issue, 1 month back total name, address, everything including his/her tata account number was showing.

    This is the type of care they provide.

  60. #60
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    Default Tataindicom broadband customer service gives away confidential customer information

    Hi Admin

    This is to confirm that based on your complaint and the blog posted in this forum the customer identification process has been changed.

    Regret the inconvenience caused to you.

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