I have been raising this issue with Tata indicom guys for some time now and even had a few heated arguments with customer service agents and a few supervisors but their normal response is that they hang up on me saying this is what their procedure is.
"Your details are at risk with Tata"
This is what the problem is : When you call up their customer service they ask you for your id which is the e-mail address they would have provided at the time you got the connection and some of us actually use their e-mail service so that e-mail address is not something that only the customer knows... any one can get hold of that right ... those people who you would have sent e-mails to...
Now carry on reading and see how safe your personal details are with Tata indicom broadband customer service department...
Once you provide the e-mail address instead of asking you to confirm the details they start like a parrot and will tell you your name is blah blah blah your phone number is blah blah blah and your home phone is blah blah blah and your address is so and so...
My point is that any tom dick or harry can call up Tata indicom's customer service and tell them my e-mail address and get all my confidential details from Tata without any efforts atall... What is this?
Here is what Tata indicom customer service people do:
Customer calls up:
Customer service agent : What is your id sir/madam
Customer: My id is abcdefgh@vsnl.net.in
Customer service agent : Thanks for providing the id... Your name is Mr so and so and your telephone number is 123456789 and you are calling from xyz city ( some times they even read out the whole address)
Customer: Yes that correct information.
Above is what happens when you call them up but how on earth does that prove that the caller is indeed the rightful owner of the id he has provided... I could get hold of mr x's e-mail id and call up tata and get every freaken detail about him/her from Tata.
My latest call to Tata is recorded and uploaded as an attachment so please download it and listen to it its only about 1.5mb and about 6 mins call ... in the end the customer care rep Yasmin hangged up on me which is kind of normal for them as this is what normally happens when I raise this issue.
For those who are registered members here they can download the attachment and if you are browsing as a guest please register and get the direct download or alternatively you can download it from here :
RapidShare: 1-CLICK Web hosting - Easy Filehosting
Ideally what the procedure should be?
Customer calls up :
Customer service agent : may I have your id please..
Customer : My id is blah blah blah
Customer service agent : Can you please confirm your name and telephone number for security reasons
Customer: My name is so and so and my number is blah blah blah.
Customer service agent : Lastly to make sure its the right person I am talking to can you please confirm your postal address?
Customer: Yes my address is so and so.
Customer service agent : Now that we know I am talking to the rightfull owner of thier account ... How can I help you today sir/madam.
^ This is how it should be
I have raised this issue every time I called them up and even spoke to a few supervisors and they all kept saying that your concern will be put across to the concerned department and officials... well no results yet its been almost a year since I first raised this issue and I hate to bring this in public but they have left me with no options and you watch this single post will make them change their procedure and I would love to see some of their lazy ass arrogant supervisors get sacked for not taking action and/or conveying my message to the authority which deals with such matter within their organization.
I request all my blogger friends to please blog about this issue and also link to this post so sooner or later Tata indicom would change thier stupid practice.
If this practice is not stopped I will file a Public interest litigation here at New Delhi and I am sure we would have a huge indiabroadband.net gang attending the hearings and shouting slogans against Tata indicom.
PS: I am not fond of screwing a company's reputation in public but I did my level best to bring this issue to Tata's notice directly not once not twice by 10's of times and waited almost a year before coming out in public against this stupid practice they have in place.
A request to all readers : If you find this thread usefull then please digg it at : Customer details not safe with Tata indicom and spread the word as far as you can so this info gets into some deaf ears...
Note for Tata indicom legal loophole mongers : I specified at the begening of the call that this call is being recorded and you can also hear the beep all along the call.
File compressed by mail2sc![]()



LinkBack URL
About LinkBacks
Reply With Quote


