Thread: Tata Indicom Plug2Surf: Problem on Windows 7 (64-bit)

Hello,

I applied for Tata Indicom Plug2Surf wireless modem on 31st July 2010.

At the time of, purchase, I told to sales executive that I have WINDOWS 7 (64-bit) Operating System on my Laptop. In reply to that, he told me that Tata Indicom Plug2Surf works on Windows 7 (64-bit).

On 3rd August 2010, I got delivery of that device. Same executive installed drivers for that on my laptop & started Modem. He left in 5 mins & after that my laptop got restarted by showing blue screen with message "Installed software/hardware is not supported. Please contact to manufacture."

I called that Executive & he said that he'll visit & look into the issue. Same time, I called Tata Indicom Customer Care & registered complaint.

Then I called CC of manufacture of Modem "EpiValley". The person from 'EpiValley' told me that modem do not support on Windows 7 (64-bit) & asked me to download latest drivers from Tata Indicom site. Then I called Tata Indicom CC & told them what discussion happened between me & 'EpiValley' CC. Person from Tata Indicom CC also asked me to donwload latest drivers & try with them.

I downloaded respected drivers & tried with installing them but still same problem occurring. I again called 'EpiValley' CC & told that person the result. He said that there may be problem with the Drivers available on Tata Indicom site.

Till date, I called many times to Tata Indicom Customer Care but each time I just got answer that they will confirm this their Technical person & will get back to me. But no update from their side.

I also mailed to Nodal Officer regarding my issue but yet not got any reply from Nodal Officer.

I'm also trying to call that executive, but from last 3 days, he's not answering my phone & if I call him from any other number then he just tells me that on next day he'll visit me with 1 technical person. But till date he never visited to me.

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because of us and request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Acc No:- 9225408081
e-mail ID:- sameer_a_abhang@yahoo.co.in

Is this problem resolved now?

Hi,

This problem is not yet resolved.