I'd registered a complain almost a month ago. Every once in a while, I've to keep reminding them & ask whatever happened to it. And all I get from them is the following replies reassuring me that the work is in progress, with a bit of variance (probably just to impress upon the customer that they're not copy-pasting & giving them an automated response) every time they respond. Here are some of their responses [I have, however, removed any identifying information, be it mine or their staff member's, therein. Also, since I'm not allowed to post URLs as yet, this being only my 11th post here, (You are only allowed to post URLs to other sites after you have made 15 posts or more.), I have replaced the name of their website by '(their website)' & their email address by '(their website)'.]:

Date: Friday, August 13, 2010

Dear Customer,

We regret the inconvenience caused to you.

With reference to your mail we would like to inform you that your concern has been forwarded to our team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.

We need your valuable support during this period.

For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit (their website) or write to us on (their email)

Warm Regards,
Date: Friday, August 20, 2010

Dear Customer,

We regret the inconvenience cause to you.

We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their satisfaction.

We would like to inform you that your concern has been forwarded to our team. Our team are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.

We need your support during this period which enables us to serve you better.

For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit (their website) or write to us on (their email)

Warm Regards,
Date: Monday, August 23, 2010

Dear Customer,

We understand the inconvenience caused to you and we regret for the same.

We have already forwarded your concern to the team and our team will contact you to do the needful at the earliest. We ensure you that necessary steps will be taken to provide you solution regarding your concern.

We need your support during this period which enables us to serve you better.

For any further assistance, please feel free to contact Customer Service in your city for details of the contact no please visit (their website) or write us on (their email). We will be delighted to assist you.

Warm Regards,
Date: Monday, August 30, 2010

Dear Customer,

Sincere apologies for the inconvenience caused to you.

We have already forwarded your concern to the team and our team will contact you to do the needful at the earliest. We ensure you that necessary steps will be taken to provide you solution regarding your concern.

We need your support during this period which enables us to serve you better.

For any further assistance, please feel free to contact Customer Service in your city for details of the contact no please visit (their website) or write us on (their email). We will be delighted to assist you.

Warm Regards,
If this is what happens to a complain that their team is allegedly working on high priority basis, I wonder what happens to the relatively lower ones. I also can't figure out their definition for the word 'earliest'. And the last time I inquired them about this complaint, I've got absolutely no response from their side as yet.

I often wonder as to whether the team they've forwarded my concern to is merely a figment of their imagination or not.