Thread: TaTa Photon+ is Worst internet Connection

hy friends . i m in Delhi , i Bought tata Photon+ 3.1 mbps speed but i m getting only 150-450 kbps(15-50 kbps download ) speed. i m really- really unhappyeast person with tata photon+.... [COLOR="DarkRed"][SIZE="3"]can i migret on Reliance Netconnect+ on the Device i bought from TATA(Huwai EC-1261)

if any body know about this plz reply me.

Originally Posted by anupamanand

hy friends . i m in Delhi , i Bought tata Photon+ 3.1 mbps speed but i m getting only 150-450 kbps(15-50 kbps download ) speed. i m really- really unhappyeast person with tata photon+.... [COLOR="DarkRed"][SIZE="3"]can i migret on Reliance Netconnect+ on the Device i bought from TATA(Huwai EC-1261)

if any body know about this plz reply me.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom account details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

hy, thanx for replay
i have complaind 3 time and after 24-36 hour Tata Executive come to resolve the problem, when they come to me the speed was good 400-800 kbps. but it gose down to 150-450 kbps within an hour or two hour. while network strenth shows on tata photon dialar is always 95-100%.although i m not getting anough well speed.


my photon no is--9250070612
modem --- HUAWEI EC-1261

Originally Posted by anupamanand

hy friends . i m in Delhi , i Bought tata Photon+ 3.1 mbps speed but i m getting only 150-450 kbps(15-50 kbps download ) speed. i m really- really unhappyeast person with tata photon+.... [COLOR="DarkRed"][SIZE="3"]can i migret on Reliance Netconnect+ on the Device i bought from TATA(Huwai EC-1261)

if any body know about this plz reply me.

Hi,

I have almost a similar experience. I bought it (same model Huawei EC1261) about a month ago. At the time of purchase they claimed it will deliver above 3mbps speed. Well, my downloading speed was less than 15 kb/sec most of the times which is lesser than the Reliance Broadband connection (wired) which I already have. Interestingly I even noticed that at times the connection wouldn't even establish and keep disconnecting.

Well, since I found it substandard I made a phone call to customer care to cancel/freeze my connection and pretty warmly the guy said that he needed permission from his seniors and asked me to hold on until he got the line connected to his senior. After 15 minutes of listening the rubbish music they relay and two failed attempts of the agent the connection with the senior couldn't get established. So he said at around 2:00 pm that I will get a call on or before 8:23 p.m. (quite precise eh?) from his senior and after two days here I am still waiting for the call.

Frustrated, I sent an email at 5:00 a.m. to terminate my connection and till date (Oct.1) I haven't received any approval for the termination but only an email acknowledging that they're in receipt of my email, the last line of the first paragraph of the email states "In response to your mail regarding disconnection, we would like to inform you that we are looking into it and will revert to you shortly."

For you Tata guys, here are the details:

Account cancellation/freeze request~~M2737479
Phone No. : 9251414318
Account No.: 936649759
Plan: HSIA 5GB@950 Capping Plan

I thank the owner/webmaster of this website for providing people like me an opportunity to bring upfront and share our experiences - good or bad, and spread the word so that more people get benefited. Thank you.

- Tanmay Chauhan, Jaipur

Please do not buy TataPhoton Plus.....you will have nightmares talking to support

I have been using tataphoton plus for 3months now....they showcase 3mbps but only guarenteed speed is 256kps...which you can get it for less price withother providers......

I am trying to help others not to get in trap......please avoid going for tataphoton plus.....

Originally Posted by UserNameOne

Please do not buy TataPhoton Plus.....you will have nightmares talking to support

I have been using tataphoton plus for 3months now....they showcase 3mbps but only guarenteed speed is 256kps...which you can get it for less price withother providers......

I am trying to help others not to get in trap......please avoid going for tataphoton plus.....

when and where did you purchased the photon??

no guaranteed speed in photon+, quality is degrading day by day...they r behaving like a cheater by saying speed 'up to' 3.1 Mbps... even if they would give us at least 1.5 Mbps constant speed that would have been better...but here the speed varies enormously...i complained about this to customer care guys...the service engineers keep on saying that u should delete all the temporary files...they told me to run some silly comments like %temp,prefetch blah blah blah....those nerds don't even know the basics of computing...trying to get rid of it...waiting for GSM players to launch 3G...i'm really frustrated with the service..this is not expected from a brand like tata... buying this one is nothing but wastage of money

Originally Posted by Tanmaychauhan

Hi,

I have almost a similar experience. I bought it (same model Huawei EC1261) about a month ago. At the time of purchase they claimed it will deliver above 3mbps speed. Well, my downloading speed was less than 15 kb/sec most of the times which is lesser than the Reliance Broadband connection (wired) which I already have. Interestingly I even noticed that at times the connection wouldn't even establish and keep disconnecting.

Well, since I found it substandard I made a phone call to customer care to cancel/freeze my connection and pretty warmly the guy said that he needed permission from his seniors and asked me to hold on until he got the line connected to his senior. After 15 minutes of listening the rubbish music they relay and two failed attempts of the agent the connection with the senior couldn't get established. So he said at around 2:00 pm that I will get a call on or before 8:23 p.m. (quite precise eh?) from his senior and after two days here I am still waiting for the call.

Frustrated, I sent an email at 5:00 a.m. to terminate my connection and till date (Oct.1) I haven't received any approval for the termination but only an email acknowledging that they're in receipt of my email, the last line of the first paragraph of the email states "In response to your mail regarding disconnection, we would like to inform you that we are looking into it and will revert to you shortly."

For you Tata guys, here are the details:

Account cancellation/freeze request~~M2737479
Phone No. : 9251414318
Account No.: 936649759
Plan: HSIA 5GB@950 Capping Plan

I thank the owner/webmaster of this website for providing people like me an opportunity to bring upfront and share our experiences - good or bad, and spread the word so that more people get benefited. Thank you.

- Tanmay Chauhan, Jaipur

tanmay u hv done an excellent job by providing the details....now where are the tata guys?????????have your problems been resolved??????

same with me dude, i got it some time ago and used it for 1 month. some times the speed was good and some other times not. i got 15 gb plan for 1500 and in the end i crossed the limit by 10 gb and they charged me extra 1000 bucks!!!
i had to pay 2500...
i payed the money and canceled it there and then. but their customer service kept calling me and asking for some more money or feedback and all that .... i hate photon plus.....it sucks.....

I agree it is not very good

HI I am also terminating my Tata photon+ service (phone number 9223072496). The download speed is pathetic at 150kbps when it should have been at 3.1Mbs. Clear message is no one is fair in this world keep your eyes and ear open . And I beleive this platform render this service very well. All the best and keep posting.

Yar ye tata-photon waste hai " Maine to use kiya phir work nahi kiya aur customer care ko call kar kar ke thak gaya "

good goin guys
lets all disconnect this bullshit

Getting photon in post paid was a big mistake.
I am using it for almost a year (pre paid)usually Rs 1350/10gb/month pre paid recharge.
Coverage is only big metro and a few towns not nationwide like Reliance Net connect.
Since I live in main area (not inside colony) ,I get full signal but the max speed is 1 Mbs and usually 0.5 to 0.7 Mbs.
Last few months I have jumped in to 3G bandwagon and keep photon alive by recharging Rs 250/250mb/30 days.
Having wasted Rs 2400 on the modem I keep it as a stand by when some thing fails or for kid's computer etc.

Hey guys.. I m using tata photon plus for arund 4 months and i have never face such wierd problem.. Tata photon plus is working very very slow.. i m not able to download anything.. its giving me speed around 10-20 kbps.. N tata assure us that we will get speed arund 3.1 mbps.. what is this ?? I hav never faced a problem like this before.. earlier it was working very good bt now its getting worsed by day by day !!! Somebody pls help me !!! I am from Nagpur..

My tata indicom no - 9225411538
Name -Mrs Seema Jain
Plan - 750 Per month ( 5gb Unlimited )
email id - rohanj.0606@gmail.com

pls reply !!! pls guys help me..

I did my engineering in Nagpur,the last time I went there was in october 2010...what I have heard from some friends is that,If you are from the other side of AMbhazari (for an example t-point,pratap nagar) chances are you will get horrible speeds,one of my friend is frm Dighori chawk and he is having the same issues as you,I am stuck with tata in chennai,it refused 2 work in bangalore as well,in my home town in North east which is a Supported city,I t worked only from 11am to 1 pm every day with 1.5mbps speed,rest of the times it refused to connect,I travel a lot..and somehow I thought chennai was the only place where it worked better but now they are blocking speeds as u can find frm my other post