Thread: I want to sue tataindicom Photon+

Dear Sir/Madam

My sister has bought Photon+ last month in delhi/noida circle. my complain is regarding the speed of device. It is supposed to give 3.1 Mbps but it is connecting at 153.6 Kbps only. It is not working on HSIA network. when I tested download and upload speed by SPEED TEST FROM SPEEDTEST.IN, I became shocked to see download at 90 Kbps and upload at 30 kbps. I repeated test more than 10 times but result was almost same(download varies from 80 to 110 kbps).
when I complained to customer care, they did some troubleshoot on phone itself, but none of those worked. then they generate complain ticket (ticket No. 242039355 dated 02 Nov-2010).and told me that somebody will come to me and rectify my problem by 03/Nov. but nobody arrived. I again called and asked about same they replied that deadline of my problem is 06-Nov . but again nobody came. when I called again on 06-Nov at 9.00 P.M they again shocked me by telling that my ticket has been closed. that means my problem is rectified. Is it joke? they simply updated my complain as resolved without sending any person...... it is not the end
I request him to register my complain again. my next complain no is - 242359389 dated 06 - Nov. but again nobody has come....

Now I want to sue tataindicom for my damage due to their bad internet service and for my mental harrashment. and I want my whole money back immedialtely by returning device. I request you to help me and show me path to go ahead to give him a lession. I dont want to put even my enemy in such situation.. any help will be highly appriciated....

with regards

Pushkar Raj

photon+ no - ( in name of Rachna)

my contact no -

This may help

http://www.indiabroadband.net/sugges...hts-india.html

refrain from posting your contact details over here as it can be misused

dear sir,

Nobody has come to see my problem... I again book a new complain (complain no-242613191 dated 09 - nov). nobody is takin care of my problem. I have talked to nodel officer, patna but he also gave just hope only. sorry to say but I haven't feeled any help or solution from this forum.

what to do next, i dont know.......

with regards
pushkar raj

Originally Posted by raj_pushkar

My sister has bought Photon+ last month in delhi/noida circle.

I have talked to nodel officer, patna

If you have taken the connection in Delhi/NOIDA why have you complained at Patna?
Or are you using the device on Roaming? If yes, are you sure that EVDO service is available at such place of roaming?
At places where EVDO service is not available, the device is supposed to use CDMA 1x service (which corresponds to the speed quoted)

Originally Posted by panchabhut

If you have taken the connection in Delhi/NOIDA why have you complained at Patna?
Or are you using the device on Roaming? If yes, are you sure that EVDO service is available at such place of roaming?
At places where EVDO service is not available, the device is supposed to use CDMA 1x service (which corresponds to the speed quoted)

dear panchabhut,

I know about HSIA network and it is available here also... my sister is not aware with the technology and she had told me that her photon+ is worser than her earlier internet (Airtel broadband 128 kbps). I didnt belive her but when she came here in festival holiday then only I realized that she was correct. because I am here so I wanted CC to check device whether it is working fine or not........

moreover customer care is not limited by circle. If a company is giving internet facility in roaming then why not assistance....

In the network settings of the USB Device, ensure that EVDO/Broadband is selected instead of Hybrid or 1X.

Originally Posted by raj_pushkar

photon+ is worser than her earlier internet (Airtel broadband 128 kbps).

Airtel Broadband is a wired connection. Photon+ is wireless service. Wireless service can never match an wired broadband connection in terms of stability of speed.

If a company is giving internet facility in roaming then why not assistance....

Because they are more interested in making profits

try tcp/ip optimizer from speedguide.net
Keep slider at say 3 Mbps speed.

Originally Posted by raj_pushkar

Dear Sir/Madam

My sister has bought Photon+ last month in delhi/noida circle. my complain is regarding the speed of device. It is supposed to give 3.1 Mbps but it is connecting at 153.6 Kbps only. It is not working on HSIA network. when I tested download and upload speed by SPEED TEST FROM SPEEDTEST.IN, I became shocked to see download at 90 Kbps and upload at 30 kbps. I repeated test more than 10 times but result was almost same(download varies from 80 to 110 kbps).
when I complained to customer care, they did some troubleshoot on phone itself, but none of those worked. then they generate complain ticket (ticket No. 242039355 dated 02 Nov-2010).and told me that somebody will come to me and rectify my problem by 03/Nov. but nobody arrived. I again called and asked about same they replied that deadline of my problem is 06-Nov . but again nobody came. when I called again on 06-Nov at 9.00 P.M they again shocked me by telling that my ticket has been closed. that means my problem is rectified. Is it joke? they simply updated my complain as resolved without sending any person...... it is not the end
I request him to register my complain again. my next complain no is - 242359389 dated 06 - Nov. but again nobody has come....

Now I want to sue tataindicom for my damage due to their bad internet service and for my mental harrashment. and I want my whole money back immedialtely by returning device. I request you to help me and show me path to go ahead to give him a lession. I dont want to put even my enemy in such situation.. any help will be highly appriciated....

with regards

Pushkar Raj

photon+ no - ( in name of Rachna)

my contact no -

Dear Mr.Raj

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint vide docket number 242359389 is under process and has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by panchabhut

In the network settings of the USB Device, ensure that EVDO/Broadband is selected instead of Hybrid or 1X.



Airtel Broadband is a wired connection. Photon+ is wireless service. Wireless service can never match an wired broadband connection in terms of stability of speed.



Because they are more interested in making profits

In setting only three items are comming. Tata whiz, photon+ and hybrid. whey I select photon+, dailer lost signal itself.
I am not agreed with your opinion regarding wired or wireless connection speed. without going technically which one should be faster 128 kbps Vs 3.1 mbps. the speed measurment unit is not dependent on the wired or wireless technology.

How can be 128 kbps better than 3.1 mbps ???????

yesterday some customer care person came, after testing for an hour, they told that device is not working so it need to be changed... they assured me to change it by monday..... I dont belive them at all but see ........

Originally Posted by raj_pushkar

In setting only three items are comming. Tata whiz, photon+ and hybrid. whey I select photon+, dailer lost signal itself.
I am not agreed with your opinion regarding wired or wireless connection speed. without going technically which one should be faster 128 kbps Vs 3.1 mbps. the speed measurment unit is not dependent on the wired or wireless technology.

How can be 128 kbps better than 3.1 mbps ???????

yesterday some customer care person came, after testing for an hour, they told that device is not working so it need to be changed... they assured me to change it by monday..... I dont belive them at all but see ........

Dear Mr.Raj

Greetings from Tata Indicom!

We regret for the delay in responding to you.

We have confirmed from concerned team that the issue has been resolved.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

@raj pushkar is the problem solved?