Thread: objective Tata Photon feedback: A DISGRACE

[B]I have used Tata Photon+ for 5 1/2 month. I use it in different areas in Delhi and Gurgaon.

Experience:

1. Very slow. The actual speed is between 0.1% and 10% of what Tata claims. It is on average slower than dial up.

2. Connection unstable.The connection often grinds to a slow stop. Then you have to disconnect and reconnect. Example: To submit this post I had to do this 5 times. Then I gave up and used my neighbour's DSL.

3. Can't find recharge options. Trying to find out what recharge options there are is a nightmare. It's somewhere hidden in Tata's website, which takes super long to load.

4. Recharging nightmare. Where can I recharge? Certainly not a Tata's Chroma electronic stores. They will happily sell you a Tata photon +. But when I went back to Chroma (at Faridabad) they told me that recharge is not working "today".
I came back the next day and the day after. Answer always the same. Then on day 4 they admitted that they simply can not recharge Tata Photon. Ever. And they had no idea where I could recharge.

Think about that: The Tata shop that sold you the Photon plus has no Idea where you can recharge it!
Note: Online recharge is available, but I don't have the right bank account for it.

5. Tata shop smells like a public toilet. I am not trying to be ridiculous here. But go to the Tata shop at Galeria market in Gurgaon and you will see. By the way this is the only place I found (by accident) that can recharge my account. It is a disgrace.

6. Receipt: "No, there is no receipt". This is verbatim what the Tata employee told me after cashing my Rs1350 for a recharge. And he felt obviously no need to apologise for this either. How could I dare to ask for a receipt.

Other chaps would have pulled out an AK47 at this stage and run amok.
Truth be told, after I got a bit short with that fellow, he wrote me a hand-written receipt. At least in low tech Tata is good. The ball pen worked perfectly.

Originally Posted by arayat

[B]I have used Tata Photon+ for 5 1/2 month. I use it in different areas in Delhi and Gurgaon.

Experience:

1. Very slow. The actual speed is between 0.1% and 10% of what Tata claims. It is on average slower than dial up.

2. Connection unstable.The connection often grinds to a slow stop. Then you have to disconnect and reconnect. Example: To submit this post I had to do this 5 times. Then I gave up and used my neighbour's DSL.

3. Can't find recharge options. Trying to find out what recharge options there are is a nightmare. It's somewhere hidden in Tata's website, which takes super long to load.

4. Recharging nightmare. Where can I recharge? Certainly not a Tata's Chroma electronic stores. They will happily sell you a Tata photon +. But when I went back to Chroma (at Faridabad) they told me that recharge is not working "today".
I came back the next day and the day after. Answer always the same. Then on day 4 they admitted that they simply can not recharge Tata Photon. Ever. And they had no idea where I could recharge.

Think about that: The Tata shop that sold you the Photon plus has no Idea where you can recharge it!
Note: Online recharge is available, but I don't have the right bank account for it.

5. Tata shop smells like a public toilet. I am not trying to be ridiculous here. But go to the Tata shop at Galeria market in Gurgaon and you will see. By the way this is the only place I found (by accident) that can recharge my account. It is a disgrace.

6. Receipt: "No, there is no receipt". This is verbatim what the Tata employee told me after cashing my Rs1350 for a recharge. And he felt obviously no need to apologise for this either. How could I dare to ask for a receipt.

Other chaps would have pulled out an AK47 at this stage and run amok.
Truth be told, after I got a bit short with that fellow, he wrote me a hand-written receipt. At least in low tech Tata is good. The ball pen worked perfectly.

Dear Customer

Greetings from Tata Indicom!

We are extremely sorry for the inconvenience and trouble caused to you and truly repent for it.

We request you to provide us your Tata Indicom connection details or alternate contact number to get in touch with you.

Please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.