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Tata Indicom - The worst customer service

  1. #1
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    Thumbs down Tata Indicom - The worst customer service

    Stay away from Tata Indicom. If and when you ever have a problem of any sort-you are guaranteed to encounter the worst customer service in your life. I've had a loss of connection for the last 4 days, but after repeatedly calling the callcenter, you only get to hear "your problem has been escalated" , "we have informed the higher authorities". Rest assured nothing happens. Even if you call or write to their nodal officers or appellate authority, they give you the same nonsense. To make things worse, if you are on a prepaid connection and have already recharged your account prior to the problem, your money is gone.

    Avoid Tata Indicom at all costs

  2. #2
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    Default

    Quote Originally Posted by anujs View Post
    Stay away from Tata Indicom. If and when you ever have a problem of any sort-you are guaranteed to encounter the worst customer service in your life. I've had a loss of connection for the last 4 days, but after repeatedly calling the callcenter, you only get to hear "your problem has been escalated" , "we have informed the higher authorities". Rest assured nothing happens. Even if you call or write to their nodal officers or appellate authority, they give you the same nonsense. To make things worse, if you are on a prepaid connection and have already recharged your account prior to the problem, your money is gone.

    Avoid Tata Indicom at all costs
    Anjus here is what tata people are going to reply to you
    Dear Mr. Anjus,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We request you to kindly provide us your Tata Indicom Broadband connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.


    Please dont pay attention, they never even read your thread.. There are many examples lol

  3. #3
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    Quote Originally Posted by anujs View Post
    Stay away from Tata Indicom. If and when you ever have a problem of any sort-you are guaranteed to encounter the worst customer service in your life. I've had a loss of connection for the last 4 days, but after repeatedly calling the callcenter, you only get to hear "your problem has been escalated" , "we have informed the higher authorities". Rest assured nothing happens. Even if you call or write to their nodal officers or appellate authority, they give you the same nonsense. To make things worse, if you are on a prepaid connection and have already recharged your account prior to the problem, your money is gone.

    Avoid Tata Indicom at all costs

    Dear Mr. Anuj,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your Tata photon connection details in your original complaint.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

  4. #4
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    Default Dont buy TATA Photon Plus

    Dear All,

    Please go through the mail below before buyng TATA Photon Plus.

    Latest update : After posting this mail to Tata indicom customer care, I got a reply saying that if I pay 1500 and buy a new device I will be able to use Tata photon internet. So they mean that everytime you switch location, you dump your device and buy a new one so those idiots at Tata indicom will get their monthly pay.
    Even though I am the owner of the useless device, I am unable to use it because of the idiots in TATA indicomm.


    This is regarding the series of issues I am facing with my TATA photon plus usb device.

    I bought a Photon Plus device last year, from a TATA dealer at Powai, Mumbai. I gave my local Mumbai address (Mahakali Caves, Andheri, Mumbai ) and obtained a postpaid connection. The postpaid account number is 977340496. The TATA indicom person came to the address specified above, and installed the device on my laptop . After using the postpaid connection for about two months, I applied for converting my postpaid connection to prepaid connection at TATA indicom showroom at Sakinaka, Mumbai. I went to Sakinaka office continously for about three months, and then got my postpaid connection converted to prepaid . The prepaid number is 9221152350.

    Till December, I was using the prepaid connection, after which I got transferred to Chennai, TamilNadu. After that when I tried to access my device in Chennai, I got an error that my account was blocked. So, I called up the Customercare and they said that an address verification was held in Mumbai at January, and since I was not at Mumbai at that point of time, my device was blocked.

    So, I applied for a fresh prepaid connection at TamilNadu, and tried to activate the device. But again, when I tried to activate using the new number, I received the message that my device is blocked. So I went to the dealer at Chennai, and told him the problem. He checked with TATA authorities and said that the Mumbai number is still in my device and it needs to be removed from my device in order for me to use the device again. So, when I tried to contact customer care to remove the Mumbai number from my device, I got the most surprising answer from the Customer care executive . He said that the number 9221152350 was registered to some other person (it was a male) in Mumbai.

    It was a shock to me to know that the prepaid number which I had been using for about 3 months was actually registered in the name of some other person. Finally the customer care guy said that it is impossible for me to use the device again, as the number can be removed only if the person to whom the number is registered to, applies to disconnect the number.

    My wonder is how come people at TATA indicom showroom at Sakinaka gave me a prepaid number that was already registered in some other person's name. They had given a connection in the name of some non-existent person, and finally say that the device is blocked because I was not at that address. How can I apply to deactivate the connection if the connection itself was provided in some other person's name. If I had given wrong address, how could the TATA indicomm person come to that address and installed the device on my laptop?? This is really irritating. Because of the mistake done by some stupid officials at Sakinaka office, I am unable to use the device that I bought for about Rs. 1800.

    I have enough proof to show that I am the original owner of the device and that I was using the postpaid and prepaid connections from my laptop.
    I have provided the device details below :
    ME ID : A000001A9E76B3
    S. No. : U09MAB1051418273

    I bought the device using TATA employees discount. I had provided my ID card for ID proof. I have used my HDFC account to pay bills for my postpaid account, and to recharge the prepaid account.

    Since I am the original owner of the device, I feel I deserve the right to use the device. Just because some careless idiot registered my connection in someone else's name, I cant be made to suffer for his carelessness. I can provide enough proof to claim the ownership. And that being said, I request you to act hastily so that I could be able to use the device within a week.

    I am getting frustrated day by day for wasting my money on a useless device. Its been six months since I came to Chennai, and I am unable to check mails or connect to internet just because I bought an useless device. I request you to take the necessary action immediately , as I cannot waste my time further on this useless device. If my complaint is not resolved in a week, I have no other option than to dump this device and opt for some other network provider who provide good customer service, and most importantly, who dont cheat customers . I also inform you that if I cant use this device, I want a full refund of my money, failing which I may be forced to take legal actions against you for all the distress and mental agony that I have been through so far.

    Hoping this issue will be resolved soon.

  5. #5
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    Default TATA INDICOM is Worst Forever

    Hi friends... TATA INDICOM is one of the worst company which is worst forver.. their customer care is very bad... those are not people.. they are donkeys... which do not know what we are doing..... its better to close TATA INDICOM company instead of eating people heads simply showing some thing.... They eat people money with false bills... if cancell also they will send BIlls.. if u donot pay.. they will send notice.. with all cheap trickss... they do not have gutts to build business... Thats why it is in last position in country if it is a TATA Group company.. i think its board of directors are worst guys...

    Try to post this thing where u get chance...

  6. #6
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    Default

    I had had a bad experience using Tata photon +. My mobile internet works far better than this device specially designed for internet access.

    Switching to other service provider throwing that into a dustbin. Any suggestions pls?

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