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high speed connectivity not restored despite new billing cycle

  1. #1
    Junior Member
    Join Date
    Sep 2011
    Posts
    2

    Default high speed connectivity not restored despite new billing cycle

    My photon no is 9239555132.
    My speed was reduced from 19 oct on account of exceeding 5 gb usage.
    My billing cycle starts from 23 of each month,but today I find that high speed connectivity has not been restored till now(23 oct afternoon).
    When will it be restored?

  2. #2
    Junior Member
    Join Date
    Jun 2010
    Posts
    98

    Default

    Quote Originally Posted by ooleeeo View Post
    My photon no is 9239555132.
    My speed was reduced from 19 oct on account of exceeding 5 gb usage.
    My billing cycle starts from 23 of each month,but today I find that high speed connectivity has not been restored till now(23 oct afternoon).
    When will it be restored?
    Dear Ms. Priyanka,

    Greetings from Tata Docomo!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform you that, your Tata photon speed has been restored on 23-oct-2011.

    Further, your current outstanding amount is Rs. 938/- and due date is 11-nov-2011.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

    Thanks and Regards,
    Customer Care,
    Tata Docomo.

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