Thread: Tata photon Please help

Dear tata photon service providers

i have a problem with my speed
i have been using my photon from almost 1.2 years
but my laptops harddisk failed i changed it

and the thing happened was my speed got down
before my new harddisk i was getting almost 150 kbps which was almost enough for me but when i change to new one
istalled and then started the result was

13 to 15 kbps
i live in ahmedabad gujrat

please help me i want my speed back
i m using tata photon +
my plan is 5gb at 950 capping plan
my photon number is 09274218261
acc num is 907309299
i make my payments at time

Originally Posted by anilchaturvedi

Dear tata photon service providers

i have a problem with my speed
i have been using my photon from almost 1.2 years
but my laptops harddisk failed i changed it

and the thing happened was my speed got down
before my new harddisk i was getting almost 150 kbps which was almost enough for me but when i change to new one
istalled and then started the result was

13 to 15 kbps
i live in ahmedabad gujrat

please help me i want my speed back
i m using tata photon +
my plan is 5gb at 950 capping plan
my photon number is 09274218261
acc num is 907309299
i make my payments at time

Dear Mr. Anil,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 294374167. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

OK

i will wait for this
and when i called tatacustomercare they say to edit some thing in ncp. or something is that i can do once more i dont know what to edit