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the worst experice i had with tata photon and mostly customer service of tata photon

  1. #1
    Junior Member
    Join Date
    Feb 2012

    Thumbs down the worst experice i had with tata photon and mostly customer service of tata photon

    hi my name is mahesh parse
    i am totally unsatisfied wth tata photon
    there are many issue with tata photon its better i should not purchase the connection of tata photon
    the 1st issue i have wrong name on my account my name is mahesh parse and the name on the a/c of photon is mohit cheda where in i dont know that person how they can give 1 connection to 2 different people
    the 2nd issue is i made an unlimited recharge of Rs 700 i made the recharge on 9th Feb 2012 and my service gets end on 18th feb 2012 it shuld b end by 8th march 2012 when i called the customer service i got different diferent answers

    day 1 18th feb 2012, the 1st rep told me there may b a technical issue i took teh complaint it ill resolved within 4 hrs

    i called up aftr 4 hrs the next rep and his supervisor (aman) told me there is a server issue it will be resolve tomorrow by 8p

    day 2nd 19th feb 2012 8pm, i called up again the next rep and his supervisor (sunil suryavanshi) told me there was no any server issue he apologized for wrong info provided and told me its a technical error it will be resolved within 4 hrs

    after on day 3rd i.e. 20th feb 2012 i went o the gallery of tata photon i spoke with technical department they told me there is no balance if u put the balance it will get resolved i contacted customer service from gallery they said i took the compliant again u will get a call by 7 pm but no 1 called me still i am facing the same issue ur customer service is very bad it has no use

    mahesh parse
    photon a/c number is 9222730885
    my phone numbere is 9773641929

  2. #2
    Junior Member
    Join Date
    Oct 2012


    I registered a cancellation request - 327720925 to Tata photon+ on 21st Sep 2012, atleast 3 days before the billing cycle. The person at the other end took down the request. The following week i received atleast two calls asking me why i wanted to terminate the connection. When i responded that i was not interested, the customer rep did not take that for an answer!. He decided to continue my connection.
    Then i called back again on Sep-29th and asked to confirm the connection is terminated. Now a month after this i get a bill with the amount for the service i have not used . The Photon+ service is a bunch of cheats. This awarenesss needs to be spread to the other users who can be taken for a ride. I have atleast warned all my friends and others i know of not buying a photon+ and be taken for a ride. Any buisness or service should have the basic integrity and credibility provided to the users. Without this, the service is valueless.

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