Results 1 to 2 of 2

the worst experice i had with tata photon and mostly customer service of tata photon

  1. #1
    Junior Member
    Join Date
    Feb 2012
    Posts
    2

    Thumbs down the worst experice i had with tata photon and mostly customer service of tata photon

    hi my name is mahesh parse
    i am totally unsatisfied wth tata photon
    there are many issue with tata photon its better i should not purchase the connection of tata photon
    the 1st issue i have wrong name on my account my name is mahesh parse and the name on the a/c of photon is mohit cheda where in i dont know that person how they can give 1 connection to 2 different people
    the 2nd issue is i made an unlimited recharge of Rs 700 i made the recharge on 9th Feb 2012 and my service gets end on 18th feb 2012 it shuld b end by 8th march 2012 when i called the customer service i got different diferent answers

    day 1 18th feb 2012, the 1st rep told me there may b a technical issue i took teh complaint it ill resolved within 4 hrs

    i called up aftr 4 hrs the next rep and his supervisor (aman) told me there is a server issue it will be resolve tomorrow by 8p

    day 2nd 19th feb 2012 8pm, i called up again the next rep and his supervisor (sunil suryavanshi) told me there was no any server issue he apologized for wrong info provided and told me its a technical error it will be resolved within 4 hrs

    after on day 3rd i.e. 20th feb 2012 i went o the gallery of tata photon i spoke with technical department they told me there is no balance if u put the balance it will get resolved i contacted customer service from gallery they said i took the compliant again u will get a call by 7 pm but no 1 called me still i am facing the same issue ur customer service is very bad it has no use

    mahesh parse
    photon a/c number is 9222730885
    my phone numbere is 9773641929

  2. #2
    Junior Member
    Join Date
    Oct 2012
    Posts
    2

    Default

    I registered a cancellation request - 327720925 to Tata photon+ on 21st Sep 2012, atleast 3 days before the billing cycle. The person at the other end took down the request. The following week i received atleast two calls asking me why i wanted to terminate the connection. When i responded that i was not interested, the customer rep did not take that for an answer!. He decided to continue my connection.
    Then i called back again on Sep-29th and asked to confirm the connection is terminated. Now a month after this i get a bill with the amount for the service i have not used . The Photon+ service is a bunch of cheats. This awarenesss needs to be spread to the other users who can be taken for a ride. I have atleast warned all my friends and others i know of not buying a photon+ and be taken for a ride. Any buisness or service should have the basic integrity and credibility provided to the users. Without this, the service is valueless.

Similar Threads

  1. Tata Photon connectivity is the worst and their customer care
    By venkatjv in forum Tata indicom Photon
    Replies: 6
    Last Post: 24th November 2012, 12:19 PM
  2. Worst experience with Tata Photon (NETWORK & CUSTOMER SERVICE)
    By hiteshc in forum Tata Indicom broadband
    Replies: 1
    Last Post: 22nd February 2012, 02:25 AM
  3. Replies: 1
    Last Post: 7th September 2011, 09:03 PM
  4. Never go 4 TATA Photon + - Worst Customer Service
    By cruze in forum Tata indicom Photon
    Replies: 1
    Last Post: 8th May 2011, 06:02 PM
  5. Worst tata photon plus customer service its proof email
    By mechboyabhishek in forum Tata Indicom broadband
    Replies: 1
    Last Post: 1st March 2010, 08:50 PM