Thread: Tata Indicom users share your thoughts on the srvice they provide.

we are facing some pblms with tata-indiicom brodband....
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johnty

http://www.indiabroadband.net/tata-i...y-provide.html (Tata Indicom users share your thoughts on the srvice they provide.)

compare to tata airtel is doing good job. i am using airtel since 2004.
so my point of view airtel is the best one...
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jack

I have used TATA Broadband service and i would say that they are on of the worst ISP i have ever used. I would rank them 1 out of 10 in terms of service.
STEPHEN123

i get service within 24 hrs if i lodge a complaint directly to service center .......

if u call the local service men they wont respond

compare to airtle tata is doing good job on internet connection.i am using tata connection since 2006

The tata broadband is very nice to use & im very much satisfied with it and want to know more about tata broad band
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johny

how can i get the details of toner and cost of it

hai am sam from ap.am very much happy with bsnl only.i dnt like to tata.bcz there are not doing good in our state...
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james

well my 1st post here..

alrite i've been using tata for exactly a month now and to be very honest wid u guys i dont find anything wrong with their services..
i am getting proper download/upload speed..
in my case as soon as i filled up the form and gave them a cheque.. they have setup the connection and installed the router with 2 days..
and from day onwards everythings workin fine..

hopefully shud remain this way..

cheers~

PS: Em frm Pune~

i like ur network can i get more details abt ur tata broad band
========================
johny

how can i get the low cost toner

i was getting a speed of 8kBps on my 64kbps unlimited plan....
now i'm getting 8kBps on 256 kbps plan also...

there is a difference of rs 350/- between monthly rentals of these two plans... which is exactly what would cost me for a new 64kbps connection which would atleast add another 8kBps to the total bandwidth... than fukin 8kBps (64kbits/s) on current 256kbps plan...

can anybody tell me if i'm eligible to complain about this to higher authorities or consumer court?? 256 kbps does come within TRAI's definition of broadband and they are only providing actual speed of 64kbps for 256kbps plan....

Congratulations for all you having the happy time with TATA broadband.

Most of you HAPPY guys might not have faced any technical problem of any sort like installation, instruments or network line, etc.

I would appreciate anybody who have faced any technical problem, got rectified happiliy within short time and with least effort.

I would also say the same thing till last month as I too was one of you "happy" guys till One month back untill i had a technical problem.

my Story starts as:

when I first applied for TATA broadband (sometime in mid november 2007), i was told that broadband is not availabe in my area. After following up, they got my address clearly and that my house is in the area where it was actually avaiable. Even in the next building it was availabe, it was 25th november 2007 by that time. Then somebody came to my home in the morning for veryfication and then i got the broadband installed and activated by 27th Of November 2007. (TATA guys were eager as i was one for them to cover their monthly target). I had choosen infinity-256Kb Plan.

Then there was one minor problem of bill payement in May. Even though i dropped the check to pay monthly dues "5 days" before the due date, the customer care failed to clear me that they had recieved the check. To avoid the disconnection, on the due date, i roam from one Tata shoppe to another to pay dues in cash then i was told that in Hyderabad only at the main shop in Ameerpet ( yes, there in only one shop in entire city), i can pay the bill in cash for the broadband. Frustating i came back and paid through my VISA card. ( i could do it earlier but i would miss this important information). Fortunately they got the check on the same day (till 3 pm on the same day they could not clear me) and made the payment in the night 10 in my account. So in that way i had paid for two month. I need not to say that for how many tiime i had to call customer care regarding this issue.

Then my main problem started last month. on 6th June, network went down. I waited for a day and filed a complaint regarding non-availability on 7th. Unfortunately it was saturday and after calling customercare 2-3 time, some techincal person visited my home after 4 days (yeah, saturday, i complaint, sunday was holiday, monday i called again and finally on tuesday they came). Then i was told that there was major network problem in the entire area and they were working on it, and it would by rectified within two days. It never happened and again calling for customercare some more times, i was told that my problem would be resolved in 10 days. I waited and waited, called customer care and those poor people kept on forwarding my complaint to the technical guys. When i told them to give me new complaint number, they refused by saying that system is not allowing for fresh complaint in my name. Then one day I mailed to customer care regarding the issue and i got the same reply that there is technical problem in the area. When i asked as in how many days it will get rectified, there was no answer and i got a formal reply everytime.
One day i was shocked to see a mail from customer care that my problem is resolved and they are unable to contact me. "Unable to contact me"?, am i on run from my home?, are my two mobiles not working? is my office number not working? is my mail id blocked? (this all data is with TATA in the user profile ) No... everything is OK and i hadnt got a single call from anybody from TATA broadband regarding this. They did it just to close the issue. After this when i called again i was given a fresh complaint number and nothing was done.
To cut in short, I didnt get the Link till today. I called to customer care numerous time. there is no reply except one sentence" Sir, im forwarding this complaint to our technical team and somebody will contact you. your problem will be solved on 24 hours",, and nothing else.

And, now today I got the bill for the last month. and i have to pay the dues for the broadband i didnot have to 3 weeks in a month.

I am still waiting for the link till this moment.

Its true that there may be problem on TATA broadband side and they may be working hard to resolve that. But at the same time, customer also suffers equally hard. That shows how much TATA care for their customer.
The victims are the customers (who neglect the rumours and give a try to the service), the listeners are the Customer care guys and the deaf are the technical guys.
I will update on this issue .....meanwhile i seek sympathy from you guys...
thanks for patience and reading this message....
"Kamal"

Hi guys,,,me back to update...
Finally i got the service back...but that too is a intresting story.....

I fianlly decided to terminate the service after being frustated. So I called the customer care and "requested' them to deactivate the account. To my surpise within 4hr i got the call from VSNL that my account is deactivated.
(I never got a call for my real problem but so fast communication to termination.????)
However I decided to tell my story to nodal officer just to give a last chance.. They are really good as withing 5 minutes of sending a mail to them i got a phone call. A good lady called me, be that timing she had activated my account back, corrected my billing issue and asked me to give my available timing for a technician to visit and to see what is the problem. She later mailed to customre care group and some technical people. And when next day i mailed her back for my available timing ( I had to take half day off from my work), technician came and after couple of hours of his hard work, he started the service back...thanks to him. All that happened within two days. The problem that couldnt being solved in almost 1 month through normal procedure..was solved after interference of higher authority.

I think..the problem may be somewhere with bottom line people...

So my advice to all the people sufferring in the same way as me...follow my steps...you problem may get resolved.

Inspite of all these problem,,i would say Tata Communication is a good ISP...atleast they provide good bandwidth....better price that any other ISP..

"Kamal"

Originally Posted by skamal

Congratulations for all you having the happy time with TATA broadband.

Most of you HAPPY guys might not have faced any technical problem of any sort like installation, instruments or network line, etc.

I would appreciate anybody who have faced any technical problem, got rectified happiliy within short time and with least effort.

I would also say the same thing till last month as I too was one of you "happy" guys till One month back untill i had a technical problem.

my Story starts as:

when I first applied for TATA broadband (sometime in mid november 2007), i was told that broadband is not availabe in my area. After following up, they got my address clearly and that my house is in the area where it was actually avaiable. Even in the next building it was availabe, it was 25th november 2007 by that time. Then somebody came to my home in the morning for veryfication and then i got the broadband installed and activated by 27th Of November 2007. (TATA guys were eager as i was one for them to cover their monthly target). I had choosen infinity-256Kb Plan.

Then there was one minor problem of bill payement in May. Even though i dropped the check to pay monthly dues "5 days" before the due date, the customer care failed to clear me that they had recieved the check. To avoid the disconnection, on the due date, i roam from one Tata shoppe to another to pay dues in cash then i was told that in Hyderabad only at the main shop in Ameerpet ( yes, there in only one shop in entire city), i can pay the bill in cash for the broadband. Frustating i came back and paid through my VISA card. ( i could do it earlier but i would miss this important information). Fortunately they got the check on the same day (till 3 pm on the same day they could not clear me) and made the payment in the night 10 in my account. So in that way i had paid for two month. I need not to say that for how many tiime i had to call customer care regarding this issue.

Then my main problem started last month. on 6th June, network went down. I waited for a day and filed a complaint regarding non-availability on 7th. Unfortunately it was saturday and after calling customercare 2-3 time, some techincal person visited my home after 4 days (yeah, saturday, i complaint, sunday was holiday, monday i called again and finally on tuesday they came). Then i was told that there was major network problem in the entire area and they were working on it, and it would by rectified within two days. It never happened and again calling for customercare some more times, i was told that my problem would be resolved in 10 days. I waited and waited, called customer care and those poor people kept on forwarding my complaint to the technical guys. When i told them to give me new complaint number, they refused by saying that system is not allowing for fresh complaint in my name. Then one day I mailed to customer care regarding the issue and i got the same reply that there is technical problem in the area. When i asked as in how many days it will get rectified, there was no answer and i got a formal reply everytime.
One day i was shocked to see a mail from customer care that my problem is resolved and they are unable to contact me. "Unable to contact me"?, am i on run from my home?, are my two mobiles not working? is my office number not working? is my mail id blocked? (this all data is with TATA in the user profile ) No... everything is OK and i hadnt got a single call from anybody from TATA broadband regarding this. They did it just to close the issue. After this when i called again i was given a fresh complaint number and nothing was done.
To cut in short, I didnt get the Link till today. I called to customer care numerous time. there is no reply except one sentence" Sir, im forwarding this complaint to our technical team and somebody will contact you. your problem will be solved on 24 hours",, and nothing else.

And, now today I got the bill for the last month. and i have to pay the dues for the broadband i didnot have to 3 weeks in a month.

I am still waiting for the link till this moment.

Its true that there may be problem on TATA broadband side and they may be working hard to resolve that. But at the same time, customer also suffers equally hard. That shows how much TATA care for their customer.
The victims are the customers (who neglect the rumours and give a try to the service), the listeners are the Customer care guys and the deaf are the technical guys.
I will update on this issue .....meanwhile i seek sympathy from you guys...
thanks for patience and reading this message....
"Kamal"

Hello all,

I want to purchase a broadband connection at this below address
but no company is ready to install it. please help me to get internet connection

Address
Chandra darshan Appt.
Nr. Hariom Park,
Thaltej
Landmark : Udgam School
Ahmedabad 380054

Reliance advertise in this area with a small size banner written on
"This Area is Broadband Ready "

History :
I contacted Mr.Pankaj Pandya(09376657544) and given him all of detail and documents also cheque of 2243 Rs. ( Cheque still not clear).

he reply me DNS is full and No new connection available at this moment.
he was excusing me this from last 1 month

then I write mail on

roadband@relianceada.com,
customercare@relianceada.com
date Sat, Jul 19, 2008 at 3:49 PM
they reply me

Dear Customer,

Greetings of the day!

In response to your mail, we have documented your complaint and re-escalated to the concerned Service Assurance Team who will review the same. They will be in touch with you on this subject.
(still no body call me reply me or visit )
We are constantly trying to improve our services. Looking forward to your co-operation.
_________

same time i contacted TATA

Same i contacted Mr.Soham and asking for new connection.
he come down and collect details and still he is Mr.India
I call him , same excuse he told me that connection is full.
then he told me that i send you person for Reliance WIMAX


I also Contacted Airtel

They told me no Connectivity available

and the last one is BSNL
I dont have landline phone i am leaving on rent so i m not able to install it.

if any one have any good idea to
get broadband connection
which can be affordable near rs.500-700 Per Month
or any idea to got internet connection from Reliance or TATA

Please help me I am waiting for last 1 month..please

@designdhaval,

The fact that you are living in a rented place does not debar you from getting a BSNL connection. Apply for a BSNL landline and Broadband connection in the same application.

I am from CV Raman Nagar Blore. I submitted my doc's yesterday by 3PM, by 8PM i got a verification call from Tata. Next day at 8AM Tata calls me again, 10AM installation is all complete and I am up and running.

I was very skeptical about these services having just moved from the US, but I must say I am stunned with the Tata Service turn around time...I am a happy camper for now.. let see if the service stays as Excellent

Cheers
Nik

Hmm.. Itz JusT 1 weeK .. AnD I've StaRTeD FacinG ProBlem's ...

Ok .. Nw if We Are TalkinG aBt CusTomeR CaRe ...
TheY aRe QuitE FriendLy .. HeLpeD Me in waTeVeR waY He coulD ..

AnD TheN He SaiD He Can SeNd An EnGiNeeR to VisiT My HouSe .. Also AskeD The PreFFered TiMinG's .. I Told Him it WoulD be 12:00 A.M ...

... NxT DaY .. The EnGiNeeR waS aT my HomE .. i.e 2daY ..

BuT He CoulDn't SolVe My ProBlem ... :taz:

10/10
Great speed; great service.

Guys .. what about the new Night Unlinited Plan which provide 2Mbps speed... where we get 9am to 9pm free download ?

Guys, I faced tons of problem with TATA from the moment of installation. But now for the past two months it is working fine. There is escalation matrix for customer care. Customer care -> Nodal officers -> appellate authority. I usually wait for 48 hrs and if the problem was not resolved i used to escalate it to nodal officer, in my case Mr. Shankar of Chennai zone. Whenever i send him a mail he promptly calls back and sends his team to resolve the issue. When the customer care came to know that iam escalating the issues, they are prompt in response and remedies.

Speed of the TATA connection is always great. I have infinity 1 Mbps and i always get close to 990 to 1020 Kpbs any time when i try to download, I ran a throughput test for 24 hrs and the speed never dropped below 900 Kpbs. Guess how costly is to get 1:1 speeds. I have airtel as backup as my job involves remote troubleshooting of international clients. Though airtels customer service is very good the speed will be 1:4 mostly.

Originally Posted by niranjan_sharma

Guys .. what about the new Night Unlinited Plan which provide 2Mbps speed... where we get 9am to 9pm free download ?

i get 230 - 250 kbps speed ..

Ok me using TATA for 1.5 Years Now and The Worst Conenction in Delhi Net get's a problem every 3 days in a week.Speed is good but Reliability 0/10.The CC guys are big time jokers.Every time they just assure that it will get rectified i have registered till now 64 complaints of the same PPP problem but they have no permanent resolution to this.Now just waiting for Airtel which is laying there cable.On Speed front it was ok 1:1 ratio speed no problem and also there Tariffs are little bit on higher side and paying that much and only getting net for 20 days in month is waste of Money from My side DON'T GO FOR TATA go for ur Cable guy he will provide better service.

I'd give it a 3.. Not a week goes by when I haven't had to register a complaint.. And then it takes a day to solve and another problem surfaces within the next 2 days

I have become allergic to the name Tata... I develop rashes when some one utters this name Read my review on Tata wimax in the tata wimax section..

Connection uptime is good. Rarely is the service down.

But the speed is entirely another thing.
You subscribe for 512 kbps and you end up getting 130kbps at the most!
Yeah, not even 50%.

I have made tens of calls/emails to them regarding my speed, but each time, they give you a complaint, have an engineer sent over, everything goes into a circle again.

The point is, TATA wimax network cannot handle network congestion and they are issuing connection to new users, without looking at their network capability!
With each passing day, the your speed gets slower.
Such pathetic crap TATA is.

By the way, am in Bangalore.

If I were to honestly advice you, you are better off using a DSL service. Never get Wimax and that too from TATA. Worthless crap!

Hi i live in mumbai, Thakur Village. I just got Tata inidcom after Using Hatyway.
I am payin 2000 rs p/mfor 512 UL and gettin bad ping every where but it is stable and speed also . When I had hatyway ping was very good but it was not stable. Every 5 mins while playin Game online i use to get Connection Interuped. same for speed, and half of the time it was off. does any1 know how to get the reliance ppl to put their wire in Thakur area or airtel. i am fed of these Isp.
If any1 that live in thakur village can U plz Help.
and if any1 know how to make ping better on tata that will help also. they have given me some wierd ip too it ends in 1.2