India Broadband

bhatia.viraj

1

Bimal3600

I have been Tata's customer for 6 months now...connection is bad, service terrible. You will get 0 response to your issues, no one to escalate to, very frustrating. They just don’t care.

Maybe their focus is in diff section. Individual customer..never take this service.

ksaravanakumar

I've been using Tata Indicom Broadband for nearly 2.5 years now (Prepaid). I would rank their Customer Service as Bad. Particularly when it comes to Service engineers doing service at your premises. So if you have a Tata Indicom connection pray to God that no physical problem arises.

The reason I have ranked the service as 6 is because of the Standard speed I get 24/7. At all the times I get the promised speed. I mean Upload as well as Download. Other service providers I believe use ADSL technology, where the upload speed is very less compared to DSL. Also other providers share the connection with other customers, so the bandwidth is shared. So through out the day whenever the connection works I get the standard speed of 32KBPS for my 256KbPS connection.

*Edit*

I'm from Bangalore.

Bimal3600

Tata Indicom Customer has To suffer. Being A Tata Employee Myself, I Kept Trying Them For 8 Months.
-customer Service Is Terrible
-systems Are Bad And Failure Prone
-local Cable Providers Don't Care
-they Are Dishonest, Very Unlike A Tata

Sumedha

To be frank, I have been using Tata indicom (VSNL) for last couple of years in Pune.

I think their service rocks as far as the connection speed, download and upload speed is concerned (U get the speed what u have been commited).

The only problem I see with them is the time it takes to resolve any problem. There's no local no, u have to call up there customer care, they will log the call and will tell u that the problem should be looked after by 24/48 hrs

But then the resolution is very much in the hands of engineers who take forever eternal time to visit ur residence

All in all, on a scale of 1 to 10, I would rate Tata Indicom

1. 10 in terms of connection speed.
2. 4 in terms of problem resolution
3. 6 in terms of continuous uptime.
4. 2 in terms of their billing department.


Just my 2 cents

dgogold

I had TataIndicom's broadband connection during June to August last year. I was staying in the Sanjaynagar area in Bangalore. It was a prepaid connection of Rs. 3034 for 6 months. I was pretty happy with their connectivity along withthe internet speed they provided (though the link was down 2 times and each time they took 7 days to fix up the problem)

Now, the problems started when I had to shift to another location. I called up their 60607070 number and asked about the shifting of connection to the new address I was going to and they said that I have to just fill up the online "Shift Of Location" form and my issue would be taken care of by paying just Rs. 500 as shifting charge. This was mid to last of August last year.

I did as instructed and promptly received an email saying that there is no feasability in my area (though their portal showed that they provide connection in my area, pin code - 560020). I again called up the customer care and asked what do I do now. They said that none of the ports are free and they will inform me as sson as there is a feasability!! I waited for their call and after 2 months I decided to call them up again.

This time the guy said that its not their responsibility and transferred my call to some technical department. The lady on the other side called herself Udaya. I asked what is my next course of action as I still had around Rs.1700 worth of netspace left in my account. She was point blank rude and said that they can't provide the connection. I asked her then what about the refund? She said that it's unprofessional from TataIndicom's part to offer any refund. So its a point blank cheating!!

Now, as I needed a net connection badly, I just applied for a new connecction again with TataIndicom, and this time I receive an email saying that there feasability in my area. In due course, a guy from them visits me to ccollect the cheque and documents. I asked him repeatedly whether they would be able to provide me the connection. He said that it wont be a problem and they will send the cheque back to me if they are not able to provide the connection. He comes after a week when am at office and calls me from my brother's phone saying that it will be difficult to provide a wired connection in my house and I should opt for their Wmax connection (I stay in the 1st floor of a 3 storied building)! I said that I know what is Wmax and its too costly for the service that I will get and said that I have specifically asked for a wired connection. I blasted him for pushing me towards the Wmax thing they have and he said that they will be providing me with the wired connection. After 5 days I get a call from some other guy saying that I have got no alternative but have to go for Wmax. I asked then what was the reason for sending emails that confirmed feasability in my area, to which he said that it was not his responsibility. I asked my cheque back, whicch I was sure that I wont get back.

I had to stop the cheque by paying the necessary fees, and went through all this for nothing. They have kept my 1700 bucks and I don't know how this company plan to flourish by cheating their customers' money.

I would strongly reccommend against TataIndicom. Their after sales service is pathetic. They have a bunch of illliterate and uneducated persons who don't know the head or tail of customer satisfaction.

Please think thosands of time before you plan to go for a TataIndicom Broadband Service!!

ace_chinmay

I am Tata customer from Pune. Even I had similar experience I had tata indicom broadband connection since April 07 now I have shifted to new location and raised a service request to shift the broadband connection for that i got the reply that there is no feasibility in my area. When I asked them for refunds they said that they dont have refund policy on prepaid connection!! I was shocked as more than 1500/- was there in my account. They even said that they will collect the equipment if I do no renew the plan with in 2 months after my present plan ends. It was very frustating.

Their customer care people are morons they simply do not look in to the problem.

vik0612

I've had a Tata Indicom broadband connection in Bombay for the past one year. I've opted for the 2mbps connection since there are three laptops at home working off the same wireless router.
While the speed is excellent (when it works), there are two main issues I have with them:

1. Starting late Saturday night, and all through Sunday, their connection has a problem. Sometimes it just goes off and stays off all day, sometimes it connects and disconnects every 30 seconds. While I peg this on their regular maintenance schedules, it annoys me that I never get an email from them telling me that they're undergoing maintenance.

2. Their service is horrid. Call them with a complaint and their call centre guy will promise a resolution within 24 hours, which most often never happens. Ask to speak to someone technical or superior and their extension lines are always busy. They have a set of 'trouble shooting tips' that they obviously refer to from a book which never helps. (They also have no clues about Macs but then that's supposedly my fault for owning one). I've had to make friends with the local area technicians and now call them directly when I have a problem. But even their hands are tied and they can't take action without me lodging an official complaint, which for some bizarre reason takes three hours to get from the call centre to the technician.

So while I'd give them a 10 for speed, it's a 6 for reliability and a 1 for service. Which works out to an overall rating of 5.67.

dfk

I am also very happy with the stability of my connection. and never has my speed fallen below 95% of my plan speed. (sometimes has even exceeded it)

jinali

check out the link
Tata Indicom Broadband

if u r not satisfied from custome care, contact to nodal officer (little hard to catch) then if u not satisfied from nodal officer, contact Appellate Authority, and Appellate Authority has to submeet there report to trai and dot that how many complaint were registered and how many were recitified

reg
devesh Lalka