India Broadband Forum

BlacK_rozE

Hmm.. Itz JusT 1 weeK .. AnD I've StaRTeD FacinG ProBlem's ...

Ok .. Nw if We Are TalkinG aBt CusTomeR CaRe ...
TheY aRe QuitE FriendLy .. HeLpeD Me in waTeVeR waY He coulD ..

AnD TheN He SaiD He Can SeNd An EnGiNeeR to VisiT My HouSe .. Also AskeD The PreFFered TiMinG's .. I Told Him it WoulD be 12:00 A.M ...

... NxT DaY .. The EnGiNeeR waS aT my HomE .. i.e 2daY ..

BuT He CoulDn't SolVe My ProBlem ...

handsomerockus

10/10
Great speed; great service.

niranjan_sharma

Guys .. what about the new Night Unlinited Plan which provide 2Mbps speed... where we get 9am to 9pm free download ?

media4fun

Guys, I faced tons of problem with TATA from the moment of installation. But now for the past two months it is working fine. There is escalation matrix for customer care. Customer care -> Nodal officers -> appellate authority. I usually wait for 48 hrs and if the problem was not resolved i used to escalate it to nodal officer, in my case Mr. Shankar of Chennai zone. Whenever i send him a mail he promptly calls back and sends his team to resolve the issue. When the customer care came to know that iam escalating the issues, they are prompt in response and remedies.

Speed of the TATA connection is always great. I have infinity 1 Mbps and i always get close to 990 to 1020 Kpbs any time when i try to download, I ran a throughput test for 24 hrs and the speed never dropped below 900 Kpbs. Guess how costly is to get 1:1 speeds. I have airtel as backup as my job involves remote troubleshooting of international clients. Though airtels customer service is very good the speed will be 1:4 mostly.

BlacK_rozE

i get 230 - 250 kbps speed ..

adi231189

Ok me using TATA for 1.5 Years Now and The Worst Conenction in Delhi Net get's a problem every 3 days in a week.Speed is good but Reliability 0/10.The CC guys are big time jokers.Every time they just assure that it will get rectified i have registered till now 64 complaints of the same PPP problem but they have no permanent resolution to this.Now just waiting for Airtel which is laying there cable.On Speed front it was ok 1:1 ratio speed no problem and also there Tariffs are little bit on higher side and paying that much and only getting net for 20 days in month is waste of Money from My side DON'T GO FOR TATA go for ur Cable guy he will provide better service.

8888inc

I'd give it a 3.. Not a week goes by when I haven't had to register a complaint.. And then it takes a day to solve and another problem surfaces within the next 2 days

Admin

I have become allergic to the name Tata... I develop rashes when some one utters this name Read my review on Tata wimax in the tata wimax section..

mexican

Connection uptime is good. Rarely is the service down.

But the speed is entirely another thing.
You subscribe for 512 kbps and you end up getting 130kbps at the most!
Yeah, not even 50%.

I have made tens of calls/emails to them regarding my speed, but each time, they give you a complaint, have an engineer sent over, everything goes into a circle again.

The point is, TATA wimax network cannot handle network congestion and they are issuing connection to new users, without looking at their network capability!
With each passing day, the your speed gets slower.
Such pathetic crap TATA is.

By the way, am in Bangalore.

If I were to honestly advice you, you are better off using a DSL service. Never get Wimax and that too from TATA. Worthless crap!

kushty

Hi i live in mumbai, Thakur Village. I just got Tata inidcom after Using Hatyway.
I am payin 2000 rs p/mfor 512 UL and gettin bad ping every where but it is stable and speed also . When I had hatyway ping was very good but it was not stable. Every 5 mins while playin Game online i use to get Connection Interuped. same for speed, and half of the time it was off. does any1 know how to get the reliance ppl to put their wire in Thakur area or airtel. i am fed of these Isp.
If any1 that live in thakur village can U plz Help.
and if any1 know how to make ping better on tata that will help also. they have given me some wierd ip too it ends in 1.2

albino_dlima

Which Broadband u'll are talking about,there are 2 broadband connections:-
1)Tata Communications (VSNL)
2)Tata Indicom (ADSL).

itssri

Hi Kimukage,

Yes, you are right. Users should call TATA Indicom's TOLL FREE number 18002097070 and register the problem or complaint. I have always been attended for any query within 6 hours at the most.

Hi Suvi,

I rate them 10. TATA Indicom are the best. I am an IT consultant and need the connection on 24 hours. I am using TATA Indicom since almost one year with 99.9% uptime. The few problems I had whether they are responsible for them or not (most of them not) were attended within hours on same day unless I called up in the middle of the night. Best value for money, I would say. No one else can match TATA facilities and service even if they take double the charges.

Best wishes,

nethan

I got a Tata indicom broadband connection in the end of August 2008.

Cable and installation is done with 2 days , they also assigned an ip address for me , there is no link with that ip address.

So i started calling every day atleast 10 - 15 times a day for continuous 4 days . Every time they i'll say that he will be arriving in 1 hour or 30 mins but never turned up for the complete 4 days.

So finally i lost my patience and called the Nodal officer (Chennai) on 5 th day and blasted him like anything. He said that within 2 hours ur issue will be issue will fixed , i told him that if it is not going to be cleared that im going to write to the apealate authority about your service .

Finally after 4 hours a guy camme to my home and fixed eveything


Real Beauty : Tata Indicom Broadband Dslam Server is located in front of my house which is hardly 100 ft from my house gate

Again now i've different problem i.e frequent disconnection (Link light will be on but data light is off) for the past 25 days and still fighting with them.

After 10 days of frequent call to toll free number and with a bunch of complaint number , finally spoke to nodal officer and today (31/10/2008)
came to my house and did something (checked the ip address and tried disabling and enabling the LAN card ) and said that everything fine so i made him to wait in my house (i was on leave today to my office b'coz of this issue and hard to catch the tech peoples) and browsed on the net for 10 mins and again got disconnected and showed him to check but he said it will be in some seconds but as usual it took 4-5 mins to connect back so in the mean time all upload and download file activites got cancelled b'coz of request timed out , i was automatically logged out of all the messengers .

He finally said that he is not the actual tech so he will bring the tech tomorrow to change the cable and to check with different DSL modem
so i 've finally decided to look for someother service providers o: , if anyone have any idea about airtel wireless internet connection plz reply to me

iChaitanya

^^ You're wasting your own time. Dump TATA Indicom and get Airtel or BSNL.

ishanjain

Why doesnt this poll contains a 0....... i have given it to tata indicom, the worst ISP in the universe......



For the people who are satisfied with tata indicom may be right in there place as they might just some casual users or they actually dont know that they are living in stone age with tata indicom's broadband technology.......

windhawk

Sorry to be rude but if anyone goes for Tata even after reading all this he is real dumdum. Simple!
I haven't used their Internet service but I used their Walky service for 2 months and gave up on them. They said that I hadn't paid the amount although I had already deposited the check and they cut my line. After multiple calls to them they would say they had a technical difficulty and put back up my line and again cut it after 2-3 hrs. This continued throughout the 2 months. Finally, I got so frustrated that I stopped paying them cheques and subscribed to MTNL Landline and Triband which I must admit has been working really well and seems like heaven after using Tata. Then, as I wasn't paying them anymore they kept sending a guy to collect their instrument from me but I just wouldn't give it because I was sooooooo pissed and now I think I have settled my score for the one thousand rupees they made me lose just on the amount of trips the TATA guy has made to my house to collect the instrument and I still haven't given it
I also had a similar type of experience with TATA AIG but that was resolved as I emailed their CEO Trevor Bull about their utter bullcrap service who responded immediately after which I received numerous apology calls from TATA employees and everything was fine. Overall, I made them suffer more than they made me!

So all those who are thinking about going for TATA. Do not go for TATA unless you really want to test you own patience and be a victim of cheating.

just4kix

LOL.

@Windhawk, Now that you have had your revenge, return their property. It is the better thing to do.

windhawk

If they come yes! Me not making a single call to them....waste of my precious money! and after reading all this, the amount of customers they have cheated I think I deserve to keep the phone :P

rho888

Why aint there a 'ZERO' in the poll, which is exactly wat Tata Indicom is. @pw, yr doing a great favour by starting your poll by '1' (worst), it should have started from '0' (terrible), hehe..

I thought only hathway sux, but have found another big-time frauds..

voted: 1 (worst)

I donno y r they such?? ppl in other countries r enjoying 10mbps, n we're still on the ground crawling!

Back to Airtel gprs...

Kangaroo

I have been using tata indicom broadband connection for the past 3 years. I am using infinity128. Of late there is a peculiar proble. It works fine in the mornings but around 7 to 8 pm init doesnt work. I have complained several times but the field engineer never comes in the evening to verify. I have given up lodging complaints.
Can anyone tell me what could be the reason?
Also, is Airtel Broadband better than this - tariffwise, servicewise?