Thread: Tata Indicom users share your thoughts on the srvice they provide.

Originally Posted by Broadband

I have used TATA Broadband service and i would say that they are on of the worst ISP i have ever used. I would rank them 1 out of 10 in terms of service.

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i am using Tata indicom ADSL broadband service for the past 5 years and i will say, that i am 60 percent satisfied with their service.

signed up for Tata indicom back in 2005 and it started with a time based plan of 30 hours per month and a monthly rental of 800 bucks. the speed was 512kbps and download speed was 64KB/s in utorrent. the speed was consistent.

over the course of time, time based plan was insufficient and switched to their business plan of 3GB per month. i was using a ADSL USB modem. i have had no issues with the speed as it was always constant.

my adsl usb modem died slowly and now i have got the TAD100(teracom) adsl2+ modem and changed to the Flash 384 plan which is too good.

only problem now is that it is expensive compared to the other ISPs. i pay 1300 bucks per month and i do get disconnections atleast once per month and they take minimum of 3 days to rectify it. am always thinking of switching to BSNL's 500 plan, i wud be saving 700 bucks per month.

Originally Posted by Broadband

I have used TATA Broadband service and i would say that they are on of the worst ISP i have ever used. I would rank them 1 out of 10 in terms of service.

Dear Customer

Greetings from Tata Indicom!

We request you to kindly send your connection details to assist you on priority.

Should you require further assistance kindly mail us at Customer.care@tatatel.co.in

Regards
Babu Raj.S
Customer Care
Tata Indicom

I was so dissatisfied with Tata Indicom that I changed to Airtel long back!!
It is really good though costly.

Hey guys, not to break the flow or anything but I've been using Tata Indicom BB since June 2007 and have been relatively happy with their service. Sure there were times when they totally slept on their job and didn't attend to queries quickly which made me pull out my hair at times. But since the past year or so when I switched to their Wimax connection (before i was using a Dsl connection) things have been better. Sure i have some occasional slow speeds and very very rare disconnectivity but for the most part they have been better too. Maybe i was just lucky or the stars were shining on me or just that they are able to offer good service in my area I don't know, but I do have to give 'em credit.

TATA indicom photon sucksssssssssssssssssss..............

i got this Tata indicom photon+ in Mumbai on a rush thinking being well advertised and Tata brand, it gtta be good. Called the agent home who assured me that being pre-paid it would work in major cities like Delhi and Bangalore etc. This was Dec 2009 when i got 1 GB plan for Rs.650/-.

It worked awesome with very good speed for a month in between which out of curiosity i called the customer care to know how much of my allotted limit/GB's have i used? or in other words how much more i can use etc. For which none of those people back-end could comprehend information in their systems . Being pre-paid it would show a balance of Rs. 2 only ( again something they dont understand) whereas your recharge amount would be whtever it is like my Rs.650/- which also never was in their system.

Jan 2010 my 1 month got over, with the customer care still clueless about my limit etc. and i didnt get my next recharge immediately which should be ok in prepaid coz that is part of the facility, that it should work whenever i want i can recharge and use.

Feb 2010 i put in another Rs. 650/- after which whenever i plug in the USB and try to connect it would show that my "user-name password invalid on the domain". Called cust-care maharashtra whose IVR rattles off in marathi ( i am not a marathi hence cannot comprehend what the lady is saying) ... call the darn agent who sold me the device and he says some utterly stupid stuff and refuses to pick my calls. Called Delhi customer care who refuse to identify a Maharashtra number under their domain, for work i later travel to Bangalore, where the customer care tells me "Madam, i have not made the product" ...

Somehow get through the Delhi customer care number who dont reject customers based on the region the number belongs to ... and they as usual are clueless and say that it is a technical error. called technical team and they ask me to re-install. i do, the thing again doesnt work shows same error ....

Found an alternate source of internet and hence wasted my Rs.650/- on the photon and let it be till about May 2010 end when i wanted the photon functional. Another series of locating dealers in delhi ( they tinkering with my photon USB and even my laptop for possible errors) dont have a clue on how to get it functional. Found Tata Indicom technicians in an area called Vikaspuri in Delhi and they tinker with my Photon and check its circuits etc aftr like a 2 hour wait ( where other really frustrated indicom users were screamin around and having a verbal duel with the highly complacent staff) ..... the device they say is fine and hand me 1800266121 as another Photon specific customer care number to call... i call the number to a highly idiotic/dumb executive who again cannot comprehend information i ask.. what is my usage? why is the number blocked? what does my error mean? what am i supposed to do next? - the answers were in the tune of " ummmmmmmm... repeat the error" ( like 20 times), " check your laptop/system", "your balance is 0", "your user-name and pswd will be told by our technical team", " we will escalate the matter" ... hehe they must have escalated and sent 1000's of emails to other equally dim-witted *^%##'s. The technical team is clueless on the phone on what to do and hence tell me that they will send somebody to my residence in 2 days by 9:33 am of the 2nd day... 1 day passes, i call em back to confirm time .. they ask me to wait till 9:33 am of day 2. Day 2 9 am i call to ask whether they gnna perform a miracle in 1/2 n hr and i really flip! ... he asks me to wait nontheless.... i mean HOW DUMB CAN THOSE PEOPLE BE?????!!!! ... they send nobody and nothing is done!


i return to the Vikas puri technical centre of Tata Indicom and narrate what happened with the 1800266121 number provided.....now ask me to shuttle around to a Tata Indicom co-co centre i.e. True Value service where the Relationship executive clearly tells me that finding backend info is NOT his work and hence has a verbal duel with the cust-care on the phone and the technical person who sent me there. They "escalate" complaints against each other... i am in d meanwhile frying in the Delhi heat being made to run to and fro!!!

I threaten the technician and raise voice levels to subdue every other complainant in their office and he tells me he will ask a senior frm their Jail Road, Tilak Nagar ( delhi) office called Anjali to contact me "immediately"... hehe AS expected its the next day today ... and no "immediate" call from the lady ....

now buy and get stuck at your own peril!!!

Pardon the intrusion, i am a Reliance guy, my only exchange with Tata was when they denied me a connection for "feasibility" reasons, and it turned out to be a good thing for me too.
I have said this on the You com subforum, and i say this here, why on earth don't you use the readily available online tools to determine the quality of your ISP and compare those test results instead of discussing your experiences subjectively. Unless of course, you are discussing customer support and billing related issues.
Speed test at Speedtest.net - The Global Broadband Speed Test
DNS vulnerability test at https://www.dns-oarc.net/oarc/services/dnsentropy
Converter at , http://www.online-unit-converter.com...transfer-rate/
I am on the 600 kbps plan @ 649 plus taxes per month which includes a modem and landline telephone with 150 free calls, installed free of charge without any deposit. And 600 kbps does not mean 512 kbps.
My speed test: http://www.speedtest.net/result/867457639.png
My vulnerability test: http://68ceb26fbd9a941889771dee.et.dns-oarc.net/result/
If Tata still makes you happy...

Hi guys,

I have experienced very bad service provided by TATA Indicom.

I have taken TATA Indicom service twice and both the times the service was not good. Our internet connection goes down in night time, whereas works fine in day time(Which is very annoying). This happened from past 3 months or so. And forget about the wifi connection, it's really not that great, if you raise complain for disconnectivity then they(TATA Indicom Costomer care) will tell you that there are some building in between the receiver and transmitter that are affecting your connection(Which i feel is not genuine reason). And i have paid 1100 Rs/month which is higher than any other ISP with best services. They take the money in advance and then dont provide service because they are getting money so they dont worry in providing good service afterwards. I wont be going for TATA Indicom in future. So if you reading this thread of mine then please avoid going for TATA Indicom broadband(either Wired or Wifi) unless no other ISP is available in your Area.

]Really Worst ISP(TATA Indicom) i have ever experienced.

@Grimrocker: You've put it down pretty well. I was also lucky for quite a while, but not so lately.

Since the poll is closed, I'd just put in my rating here. In all fairness, I'd rate their service: 3.5/10.

It's surprising to see that there are a good 37% people complaining about the horrifying service of Tata Indicom, but we as qualified professionals are not ready to do anything about it. Let me ask you this. All of us are in a service industry today, with some minimal interaction with clients from other countries.

In our interactions with them, do you think they would take such nonsense from us and if not, then why are we taking all this? If we are in the habit of delivering great services why aren't these companies?

We need to raise a voice and a voice that can be heard. I can't see a reason as to why when so many people can complain, why can't we push these issues to a Tata Indicom and make them work on it. They would not leave us if we don't pay our bills so why should we leave them if they don't deliver.

We need to build the change and ensure we get what we are paying for. After all, we are not asking more, right?

- Sachin

In 2005 I got a Tata Indicom pre paid broadband (256kbps unlimited at that time). Later put a router to share 3-4 pcs at home with 386kbps unlimited .
I used to recharge Rs3000+ every 3-4months. I stay in heart of town .so I never had any down time issues. But I have seen lot of customers shouting at their office when I go to renew.
It was reliable and got a service rep with in 24 hours if there was a problem.
But Tata is expensive right now compared to airtel/reliance or BSNL.
Since we are using 2 USB broadband (Reliance & Tata photon) in our respective notebooks most of the time,stopped renewing tata wired broadband.
Right now no wired broad band at home. BSNL UL 1100 will be my choice if i need a wired broad band . ( but a pain in the ass to go to BSNL office,liason with JE, line men etc and get it done)

It isn't that good compared to bsnl but again the service of bsnl is very lame.

worst service, no tech competancy! I am planning to switch to BSNL as wieless modem wont work on TI connection....

very poor services in most cities,photon plus works for 1-2 hours a day in most supported cities,I have been to agartala,bangalore and currently in chennai,already my fav urls and torrents are blocked at 8-10kBps and when it was fine it used to work for 1-2 hours with decent speed in chennai at the time 3.30am of night to 5.30am in the morning alone,at agartala it used to work decent between 11-am to 1 pm in Noon and in bangalore it never gave me more than 200kbps(kilobits not bytes!!!!!) oh yes I am using 120 hours per month plan for 882rupees!!!!!I am speechless that their CCE for chennai don't even know what P2P is or torrent is!

Originally Posted by bobby4net

I have decided to use TATA INDICOM broad band services for my internet connection, and the

following are my experiences.

I paid a sum of 1124/- for the 256 infiniti plan.I have submitted my pan card, and the identity card of my company, along

with the check of HDFC. I think this was on the 27th.

On the 29th I had a verification call, and the next day evening that is on the 30th evening at 3:00 when i was at my work

place, I had this installation incharge ( Mr. Chandrasekhar Rao) come to my home for installation, and has called me from my

dad's mobile ( my dad was in my house then), and informed me that he has installed. He never performed a browsing check, but

he took a signature from my dad, saying that the installation is complete.(P.S: My dad is not aware of internet, and stuff).

My dad asked him to open any website, and show it. And he said it will come within 15 minutes.

And i came back home, and found it was not connected, and the data light on the modem was not responding.I called up mr

chandrsekhar on the number he left in my house. He picked up the fone and said he will call me back after 10 minutes, after

i reported the problem. I agreed to that and hung up the fone.And it was after one hour's wait that i had decided to call him

back, as he has not turned up. I called him for about 25 times !!!, and he never picks up the fone, and it was already 9:30

by then.So i called up the customer care at 60607070 and registered a complaint. The next day morning on the 1st december, i

called him again, and he does not pick the fone. And again, I have tried from a different number, and he picks up

immediately.'Now he says he will come to my house at 12:00 in the noon'.I waited till 1:30 and no response yet. I called up

the customer care guys, again, and they say they have registered an other complaint, and they will get back to me for sure

that day. I waited. And now a guy comes to my house, and checks the information ( router settings) and asks "ME" what

happened. I had to tell him the whole story again, and he says, That is not his responsibility, and it is only the job of the

installation guy, and goes away. Now i call him, form the same number which i have called that dat morning( chandrasekhar

rao). Now he does not pick up the fone. I had called him several times. I went out and tried from my friend's mobile, and he

picks up the fone, now. I kept my cool, and asked him an update about the same, he says, he will make sure, it is done that

day, and claims he has known the problem area. I havent disturbed him till that evening. In the evening at 6:00 I call him,

and he cuts thye fone, I call him again, and some one else picks up the fone, and says, He is not there !!!.

December 2nd:

Morning i tried calling him, and he never picks up the call!. I called the customer care again, two times the same day, and

they say, somebody will be calling me and they never never called me. I waited, under the benifit of luxury that its a

sunday.
December 3rd:
Monday, evening, Mushtaq calls me from the TATA INDICOM office, and he starts trouble shooting, on fone. I asked him to go to

my place, He says, its simple and refused to come to my home.As i was in office, I asked him to call me by 7:00. He did!(

good sign atlast, somebody stands on his word). I was there at my computer, after two hours of trouble shooting, he

identifies, that wrong cabling was done.( after he realises that the DSL(link) light does not respond, even if he downs the

link from his end.And now he says, the cabling guy, will go only in the morning, as there will be no lights.as it is already

8:30.I had no other choice, but to go back to my office, as i cant connect to VPN any more.Mushtaq says, that the cabling guy

will only go at 10:00. And he says, that i will get a call and then, They will come down to my house. I told him that i will

go late to the office, the next day, and he promised, more sincerely.

December 4th:its 10:00 , and no one calls me, its 11:00 no one calls me, 11:30 i call up the tata indicom, technical guys

landline number ( which i have stored the previous day) and they pick up the fone, and cut it right away, for 3 times, while

i have continuously been calling them, for about 10-15 times. Now i havent given up, after abnout 30 times, mushtaq picks up

the fone, and says " yes". I kept my cool, despite all the frustration, i have. I identify myself, and ask him about the

update and he asks, some KK to tell him the status, gets back to me, and says," I have told them now, they are leaving, and

now you will get it in an hour.If not please let me know." I asked him to give me his mobile number, and he says he doesnt

have the mobile number. And then, after requesting, he gives me his mobile number.After one hour nothing happened. I call him

up, and then he says, he will send an engineer. And the engineer never came, I had to start to my work place, and i Left to

the office. I call him from my office, he claims, it has been done, and i ask my folks at home to test. AND guess what sir? (

it's the same).I called the guy, he says, the engineer is on his way. I called him after 2 hours, he said, the engineer just

started he will come. At 7:00 I call him, and he says, within thirty minutes the guy will be at my house, and again and

again, I have to call, them, They never take accountability and call m e.I am not a very rich person, And i have spent about

110/- on my mobile. "ONLY" for these calls. Now he too has started disconnecting the fone.I had no option and have decided to

ask for refund. Now, i call the customer care, guy ( with a balance of 25 rs). I am kept on wait ( understandable). I try to

reach the billing department, to ask for refund.He says, he sees my log and starts apologizing, with which i have been vexed

up already. I quickly asked him for refund or to put to the supervisor. Now, he says, one sec, and puts me on to Dubey form

tech team, and this guy ( inspite of having the complaint logs on his screen) asks me, about the lights status, as if i dont

know anything about it,and asked him to transfer me to the supervisor, he put me on wait until he gave me his, complaint

number ( which i dont care about). I explained him that my mobile balance is very low, and asked him to put across the,

supervisor, immediately, he wouldn;t do that. He wants to give the complaint number, ( like he is trained before his call

centre career started).And that guy never comes up.,...... AND MY BALANCE IS left with only 60 paise.

I call up Mushtaq on his number, and he JUST DISCONNECTS his fone. And now, after a while ( that is when i have started

writing thispost( which took about half an hours productive time of mine, and ofcourse, it would take the same productove

time of your's)i call him up and he disconnects., and even now, when i am writing this , and there you go " switched off this

time.
From the legal point of view, i can penalise these guys in the consumer court, and also under the sections 24 and 415 for

cheatign

--THATS "TATA" INDICOM!!!

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.

@ Tata Indicom
I have had first hand experience with your customer care and I personally wont recomend any of your products. I was a die hard fan of Tata sky but you did your best to make me think otherwise and you just succeed in doing that as well. The only Tata product I now use is Tata sky and that too because I have invested in a few of your set top boxes and it would cost me a lot of money to switch... Be assured I will make the switch as soon as the set top box economics changes in my favor.
Your Tata sky guys been deducting money from my account for over a year for the service they haven't been providing all this time and now you refuse to refund or even look into it.