India Broadband

suvi

Tata Indicom users share your thoughts with us on the broadband service they provide.

agent

My friend has tata indicom broadband in pune and whenever I talk to him his first quote is that tata indicom provides totally **** service. Just stick with there mobile or landline dial up and never go for there broadband.

bobby4net

I have decided to use TATA INDICOM broad band services for my internet connection, and the

following are my experiences.

I paid a sum of 1124/- for the 256 infiniti plan.I have submitted my pan card, and the identity card of my company, along

with the check of HDFC. I think this was on the 27th.

On the 29th I had a verification call, and the next day evening that is on the 30th evening at 3:00 when i was at my work

place, I had this installation incharge ( Mr. Chandrasekhar Rao) come to my home for installation, and has called me from my

dad's mobile ( my dad was in my house then), and informed me that he has installed. He never performed a browsing check, but

he took a signature from my dad, saying that the installation is complete.(P.S: My dad is not aware of internet, and stuff).

My dad asked him to open any website, and show it. And he said it will come within 15 minutes.

And i came back home, and found it was not connected, and the data light on the modem was not responding.I called up mr

chandrsekhar on the number he left in my house. He picked up the fone and said he will call me back after 10 minutes, after

i reported the problem. I agreed to that and hung up the fone.And it was after one hour's wait that i had decided to call him

back, as he has not turned up. I called him for about 25 times !!!, and he never picks up the fone, and it was already 9:30

by then.So i called up the customer care at 60607070 and registered a complaint. The next day morning on the 1st december, i

called him again, and he does not pick the fone. And again, I have tried from a different number, and he picks up

immediately.'Now he says he will come to my house at 12:00 in the noon'.I waited till 1:30 and no response yet. I called up

the customer care guys, again, and they say they have registered an other complaint, and they will get back to me for sure

that day. I waited. And now a guy comes to my house, and checks the information ( router settings) and asks "ME" what

happened. I had to tell him the whole story again, and he says, That is not his responsibility, and it is only the job of the

installation guy, and goes away. Now i call him, form the same number which i have called that dat morning( chandrasekhar

rao). Now he does not pick up the fone. I had called him several times. I went out and tried from my friend's mobile, and he

picks up the fone, now. I kept my cool, and asked him an update about the same, he says, he will make sure, it is done that

day, and claims he has known the problem area. I havent disturbed him till that evening. In the evening at 6:00 I call him,

and he cuts thye fone, I call him again, and some one else picks up the fone, and says, He is not there !!!.

December 2nd:

Morning i tried calling him, and he never picks up the call!. I called the customer care again, two times the same day, and

they say, somebody will be calling me and they never never called me. I waited, under the benifit of luxury that its a

sunday.
December 3rd:
Monday, evening, Mushtaq calls me from the TATA INDICOM office, and he starts trouble shooting, on fone. I asked him to go to

my place, He says, its simple and refused to come to my home.As i was in office, I asked him to call me by 7:00. He did!(

good sign atlast, somebody stands on his word). I was there at my computer, after two hours of trouble shooting, he

identifies, that wrong cabling was done.( after he realises that the DSL(link) light does not respond, even if he downs the

link from his end.And now he says, the cabling guy, will go only in the morning, as there will be no lights.as it is already

8:30.I had no other choice, but to go back to my office, as i cant connect to VPN any more.Mushtaq says, that the cabling guy

will only go at 10:00. And he says, that i will get a call and then, They will come down to my house. I told him that i will

go late to the office, the next day, and he promised, more sincerely.

December 4th:its 10:00 , and no one calls me, its 11:00 no one calls me, 11:30 i call up the tata indicom, technical guys

landline number ( which i have stored the previous day) and they pick up the fone, and cut it right away, for 3 times, while

i have continuously been calling them, for about 10-15 times. Now i havent given up, after abnout 30 times, mushtaq picks up

the fone, and says " yes". I kept my cool, despite all the frustration, i have. I identify myself, and ask him about the

update and he asks, some KK to tell him the status, gets back to me, and says," I have told them now, they are leaving, and

now you will get it in an hour.If not please let me know." I asked him to give me his mobile number, and he says he doesnt

have the mobile number. And then, after requesting, he gives me his mobile number.After one hour nothing happened. I call him

up, and then he says, he will send an engineer. And the engineer never came, I had to start to my work place, and i Left to

the office. I call him from my office, he claims, it has been done, and i ask my folks at home to test. AND guess what sir? (

it's the same).I called the guy, he says, the engineer is on his way. I called him after 2 hours, he said, the engineer just

started he will come. At 7:00 I call him, and he says, within thirty minutes the guy will be at my house, and again and

again, I have to call, them, They never take accountability and call m e.I am not a very rich person, And i have spent about

110/- on my mobile. "ONLY" for these calls. Now he too has started disconnecting the fone.I had no option and have decided to

ask for refund. Now, i call the customer care, guy ( with a balance of 25 rs). I am kept on wait ( understandable). I try to

reach the billing department, to ask for refund.He says, he sees my log and starts apologizing, with which i have been vexed

up already. I quickly asked him for refund or to put to the supervisor. Now, he says, one sec, and puts me on to Dubey form

tech team, and this guy ( inspite of having the complaint logs on his screen) asks me, about the lights status, as if i dont

know anything about it,and asked him to transfer me to the supervisor, he put me on wait until he gave me his, complaint

number ( which i dont care about). I explained him that my mobile balance is very low, and asked him to put across the,

supervisor, immediately, he wouldn;t do that. He wants to give the complaint number, ( like he is trained before his call

centre career started).And that guy never comes up.,...... AND MY BALANCE IS left with only 60 paise.

I call up Mushtaq on his number, and he JUST DISCONNECTS his fone. And now, after a while ( that is when i have started

writing thispost( which took about half an hours productive time of mine, and ofcourse, it would take the same productove

time of your's)i call him up and he disconnects., and even now, when i am writing this , and there you go " switched off this

time.
From the legal point of view, i can penalise these guys in the consumer court, and also under the sections 24 and 415 for

cheatign

--THATS "TATA" INDICOM!!!

blogspot

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail

just4kix

I did not wish to sign-up with Tata Indicom because they offered pre-paid plans only. Secondly, I did not wish to have another cable coming into my home. Thirdly, all my friends told me that BSNL service is good (and that was before I looked up on opinions regarding BSNL on internet including this site). Later on actually, internet results gave me bad feedback but I was willing to go with my friends' inputs.

Lastly, and I think I posted this on some other thread, Tata Indicom could not promise me the deal that they made with my employers. They made a corporate deal with my employer and it was announced in our company. When I signed up, they came back 15-20 days later that they cannot provide connection in my area.

After six months or so, they called me and said that they could now provide me a connection. But they said that they provided pre-paid connections only to home users and they could not provide the same rates that they had promised in the corporate deal with my company (said that the deal had expired). So I decided not to go with Tata.

My friends who have signed up with Tata Indicom (with the corporate rates) have not really complained so far. So, apart from that, I cannot comment.

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just4kix

And I am voting '3' because of my personal experience and my friends' experience.

digiscripter

i m happy with TATA bec they give a good speed in nice connectivity so i think if tyhey continioue with this service and will be able to give contend to BSLN bec ytata is wire less

svijay29

can u post your application no

badmansingh

i give 10 to tata indicom it is superb if u have any problem just mail ur vsnl.net

Broadband

I have used TATA Broadband service and i would say that they are on of the worst ISP i have ever used. I would rank them 1 out of 10 in terms of service.