India Broadband

These ********* are not replying

(banik@vsnl.co.in, ravindran@vsnl.co.in, suroor.hussain@tatatel.co.in,)






Are you people have any mechanism to solve the problems.

What kind of support you are providing to your customer.


Sreeram Naduvathuparambil <nsreeram1@yahoo.co.in> wrote:
Date: Thu, 20 Dec 2007 1633 +0000 (GMT)
From: Sreeram Naduvathuparambil <nsreeram1@yahoo.co.in>
Subject: Fwd: FW: FW: FW: Tata Indicom broadband really sucks
To: customerservice@vsnl.co.in
CC: banik@vsnl.co.in, ravindran@vsnl.co.in, suroor.hussain@tatatel.co.in,
nsreeram1@yahoo.co.in



I do not understand what you mean by “assistance provided by technical service executives”. From last one week no one from your side has visited my place. I have not received even a call from your side from the last one week. Why you are keeping quite for the below complaints.

Reference No Date Exicutieve Status
4222032 28-Nov Closed withou solving problem
4272000 04-Dec Closed withou solving problem
4290840 05-Dec Remya Closed withou solving problem
4300090 07-Dec Rajesh Closed withou solving problem
4330592 11-Dec Rajesh Satus unknow
4330592 12-Dec Kishore Satus unknow
4330592 13-Dec Kishore Satus unknow


You have the worst customer service that I have seen in my life.

You are closing my complaints without resolving the problem to meet you SLA .

I want know that, are you going to solve this issue or not..

An unsatisfied TATA customer.

Sreeram

customerservice <customerservice@vsnl.co.in> wrote: From: "customerservice" <customerservice@vsnl.co.in>
To: <nsreeram1@yahoo.co.in>
Subject: FW: FW: FW: Tata Indicom broadband really sucks
Date: Thu, 20 Dec 2007 21:01:51 +0530


Dear Mr. Sreeram,

We understand the inconvenience caused to you and we regret for the same.

We have verified your complaint number: 4392276 and we trust that the connection is working fine after the assistance provided by our technical service executives .If the issue still persist kindly do revert to us to enable us to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.

Warm Regards,

Prashanth.R,
Customer Service,
TATA Indicom.


--------------------------------------------------------------------------------

From: Sreeram Naduvathuparambil [mailto:nsreeram1@yahoo.co.in]
Sent: Wednesday, December 19, 2007 2:44 PM
To: Customer Service (Retail-India)
Cc: banik@vsnl.co.in; ravindran@vsnl.co.in; suroor.hussain@tatatel.co.in; nsreeram1@yahoo.co.in
Subject: Fwd: FW: FW: Tata Indicom broadband really sucks

In your previous you have mentioned of a complaint NO:4358890. Now you are giving another complaint NO. Are you making fun out of this. why you are giving new complaint nos everytime. I have a lot of complaint nos which was closed by you without resolution.

If you are not able to stick to your SLA , is it my problem.

I know you are closing these complaints to meet your SLA . Dont you have shame to close complits witout solving the problem. Is it a new TATA corparate style or what.

"Customer Service (Retail-India)" <customerservice@vsnl.co.in> wrote:
Subject: FW: FW: Tata Indicom broadband really sucks
Date: Wed, 19 Dec 2007 14:02:26 +0530
From: "Customer Service (Retail-India)" <customerservice@vsnl.co.in>
To: <nsreeram1@yahoo.co.in>
Dear Mr. Sreeram,

We regret for the inconvenience caused to you in this regard.

We would like to inform you that we had raised a complaint on your behalf regarding the browsing issue and our team will contact you at the earliest to do the needful.

Please note your complaint number as 4392276 for further communication.

However we have forwarded your mail to our higher authority and we will intimate you as per the update. We need your support and cooperation.

Assuring you of our best services all the time.

For any further assistance, please feel free to contact Customer Service at Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in.

We will be delighted to assist you.

Warm Regards,

Sampath Paul,
Customer Service,
TATA Indicom.


--------------------------------------------------------------------------------

From: Sreeram Naduvathuparambil [mailto: nsreeram1@yahoo.co.in ]
Sent: Tuesday, December 18, 2007 12:45 PM
To: Customer Service (Retail-India)
Cc: banik@vsnl.co.in; ravindran@vsnl.co.in; suroor.hussain@tatatel.co.in; nsreeram1@yahoo.co.in
Subject: Fwd: FW: Tata Indicom broadband really sucks
Even after two weeks my problem has not rectified. yet. Still I am not able to to brows in the night hours. I do not know why your people are unable to rectify this small isuue. There nothing like high technical skill is required. It seems like either your exicutieves are not skilled or you are least botherd about your customers. What happend to my previuos complaints. Who has closed that complaints without resolution. What you are expecting from your customers??



Sreeram Naduvathuparambil < nsreeram1@yahoo.co.in > wrote:
Date: Sat, 15 Dec 2007 14:03:05 +0000 (GMT)
From: Sreeram Naduvathuparambil < nsreeram1@yahoo.co.in >
Subject: Fwd: FW: Tata Indicom broadband really sucks
To: customerservice@vsnl.co.in
CC: banik@vsnl.co.in, ravindran@vsnl.co.in, suroor.hussain@tatatel.co.in,
nsreeram1@yahoo.co.in

You team is working from last two weeks but nothing happend so far.

"Customer Service (Retail-India)" <customerservice@vsnl.co.in> wrote:
Subject: FW: Tata Indicom broadband really sucks
Date: Sat, 15 Dec 2007 1758 +0530
From: "Customer Service (Retail-India)" <customerservice@vsnl.co.in>
To: < nsreeram1@yahoo.co.in >
Dear Mr. Sreeram,

We regret the inconvenience caused to you.

We would like to inform you that our technical team is working on your concern regarding the no browsing referring to complaint number: 4358890. Our team will contact you and update the status on the same.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband ( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.

Warm Regards,
Paromita,
Customer Service,
TATA Indicom.


--------------------------------------------------------------------------------

From: Sreeram Naduvathuparambil [mailto: nsreeram1@yahoo.co.in ]
Sent: Friday, December 14, 2007 11:41 PM
To: Customer Service (Retail-India)
Subject: Tata Indicom broadband really sucks
Your broadband connection really sucks. I have made several complaints tour customer care from the last 2 weeks, no one bothered to solve my problem.

Below are the recent complaints made.

Reference No Date Exicutieve Status
4222032 28-Nov Closed withou solving problem
4272000 04-Dec Closed withou solving problem
4290840 05-Dec Remya Closed withou solving problem
4300090 07-Dec Rajes Closed withou solving problem
4330592 11-Dec Rajes Satus unknow
4330592 12-Dec Kishore Satus unknow
4330592 13-Dec Kishore Satus unknow


My previous experience with tata is very bad and I have escalated several times to you. But nothing happened other than assurance. Closing the complaints without solving the problem is become a part of your organization Is it the new TATA style.

I have the data with me. Below are some of my complaints that you closed without resolving the issue.

3786956
3876734
3887886
3952950


One thing I want to say is you have the worst technical executives and call center executives that I have ever seen in my life.

Everyday I need to explain my problem again and again. From the last 2 weeks I am explaining my issues to your executives.

Don’t send me mails stating that “we are sorry and this will not happen in future” because I have a lot of your assurance mails with me. So I don’t require any more.

I am taking this very seriously and this time I am not going to leave you. You will see what an Indian citizen can do.

Regards
Sreeram
9740511422


"Customer Service (Retail-India)" <customerservice@vsnl.co.in> wrote:
Subject: FW: FW: FW: FW: Pathetic service again from TATA
Date: Mon, 5 Nov 2007 1426 +0530
From: "Customer Service (Retail-India)" <customerservice@vsnl.co.in>
To: < nsreeram1@yahoo.co.in >
Dear Mr. Sreeram,

We regret for the inconvenience caused to you in this regard.

We have verified your complaint number 3952950 in our records and found that the No Link issue has been resolved and we trust that the connection is working fine now. If the issue still persists please revert to us to enable us to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in.

We will be delighted to assist you.

Warm Regards,

Sampath Paul,
Customer Service,
TATAIndicom.


--------------------------------------------------------------------------------

From: Sreeram Naduvathuparambil [mailto: nsreeram1@yahoo.co.in ]
Sent: Saturday, November 03, 2007 11:07 PM
To: Customer Service (Retail-India)
Subject: Fwd: FW: FW: FW: Pathetic service again from TATA
I have made another complaint MY id is borland@vsnl.net. Can you soleve this in your stipulated time that is 24 hrs.

Regards

Sreeram


customerservice <customerservice@vsnl.co.in> wrote:
From: "customerservice" <customerservice@vsnl.co.in>
To: < nsreeram1@yahoo.co.in >
Subject: FW: FW: FW: Pathetic service again from TATA
Date: Sat, 3 Nov 2007 1129 +0530
Dear Mr. Sreeram,

We regret for the inconvenience caused to you.

First and foremost we would like to thank you for allowing us to be of service to you and the time you have spent to provide us your valuable feedback.

We would like to inform you that we are unable to trace your records with the information provided by you. Hence, kindly revert to us with your VSNL Email ID followed with the domain name eg. xyz@vsnl.com or xyz@vsnl.net or xyz@eth.net to enable us to forward your request to the concerned team and do the needful at the earliest.

Your satisfaction is our greatest reward. We will strive to keep up with your expectations.

Thank you for your patience and time.

For any further assistance, please feel free to contact Customer Service at Tata Indicom Broadband (the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you

Warm Regards,

M.UmaRani,
Customer Service,
TATA Indicom.


--------------------------------------------------------------------------------

From: Sreeram Naduvathuparambil [mailto: nsreeram1@yahoo.co.in ]
Sent: Friday, November 02, 2007 9:25 PM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: Pathetic service again from TATA

Are you people looking to providing support or botherd about the mail ids.

I have mentioned several complaint numbers in my first mail. was that'nt necessary for you.


An unsatisfied tata indicom users.


Sreeram
9740411522



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Hi nsreeram1,
What exactly is the issue and is there a specific time when this problem starts.
Are you not able open any websites or it it a few particular sites?

Please elaborate the issue a bit for us and may be our members here can try and help you resolve the issue.

Also if you send any more e-mails to Tata indicom or vsnl include a link to this thread and hopefully it will bring a bit of shame to them and hopefully some one out there will get the issue resolved for you asap.

__________________
Reliance data card | Reliance broadband | Airtel broadband | Wimax

Below are the e-mail addresses of the top bosses of some of Tata group companies.. if even one e-mail of yours land into their inbox and gets read by one of them I am sure your problem will get sorted.. All these people in my opinion never let go a chance to prove that the other company heads are incompetent

Hope this helps...

I have got these nos and sent some mails to some of them. Let me make a try again.