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Tata Broadband's downtime credit policy: Fair or otherwise?

  1. #1
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    Default Tata Broadband's downtime credit policy: Fair or otherwise?

    Hi everyone,

    I just wanted to know if it's just me or are there any other customers too who find the downtime credit policy by Tata Broadband to be unfair. As you may know, the requirement to be eligible for downtime credit is:
    as per the new validity extension policy if the usage is less than 2 mins & should the connection be down for 3 consecutive days, then the extension of validity is automatically provided into the account.
    How likely is it that we'll face a disconnection issue for 72 hours consecutively as opposed to that for some hours? What's the probability of that happening? I face disconnection issue quite frequently, but I can't recall it having lasted for that loooong as yet. However, it goes down for some hours quite often. Were this to happen once in a blue moon, I might have not minded it. But when it tends to happen every now and again, I guess this policy is only exploitative. As we're obliged to pay for the service to them, aren't they too obligated to add to our account balance for the time their service has been down? Moreover, at times, they wouldn't even lodge the complain saying that the problem is faced by the whole city, and the work is in progress, and that the connection is bound to be back within a few hours. So what if the whole city is facing the same issue? How good is that an excuse to not provide us with the service and yet charge us for the same?

    Is there anyone else who is inconvenienced by this policy of TATA Communications?

    Finally, Happy new year. Wishing everyone prosperity and peace of mind!!

  2. #2
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    I used Tata wimax a few years ago and remember that they had a stupid credit policy. I am not sure if it was the same as you mentioned above but I some how ended up not getting any credit ever.

    Broadband is something that should be always on with no downtime. I hope TRAI comes up with a mandatory SLA for all service providers. I would love to see an SLA of 95%+ uptime else full refund for the month.

  3. #3
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    Quote Originally Posted by Admin View Post
    I used Tata wimax a few years ago and remember that they had a stupid credit policy. I am not sure if it was the same as you mentioned above but I some how ended up not getting any credit ever.

    Broadband is something that should be always on with no downtime. I hope TRAI comes up with a mandatory SLA for all service providers. I would love to see an SLA of 95%+ uptime else full refund for the month.
    Hi there,

    Thanks for the reply. However, I can't even imagine that TRAI would ever come up with something like that. They won't mind introducing things like FUP, though (and that too in the name of serving users' interest round the nation). Seems like TRAI is just a set-up; otherwise such exploitative policies won't be existent in the first place.

  4. #4
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    I never knew they had such a policy. Thanks for the information. But then, I have always asked for rental waiver when the connection goes down for more than three days. And they have always respected my requests.

  5. #5
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    I didnt even know Tata provided Wimax services. Just checked their website couldn't find any information on it.

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