India Broadband Forum

amit_b

hi guys.. this is amit from nasik
i had taken a Tata ADSL connection with 64 kbps unlimited plan.. on which i was getting download speeds of 6.5-8.2 kBps.

i shifted to a diff plan of 256 kbps night unlimited (8pm to 8am).

theorotically i should be getting download speeds of 30-35 kBps but i'm still stuck on same 6.5-8.2 kBps.... that too with limited free time of 8pm to 8am.

i've never experienced any speed improvement till the date. i had been contacting tata customer care and the local tata ppl
they keep confusing themselves and me saying that compression ratio has changed for the new plan that i've opted for.. and that really sucks!!

local ppl tell me that 64kbps plan had 1:8 ratio while 256kbps plan has 1:4!!
i was told this thing by 3-4 local tata executives..
now according to their calculation i should be getting 64kBps speed!!
and when i asked them in return... they either transfer line to some other person or make some excuse and run away!!

tata customer care keeps telling me that the compression ratio remains 1:8 for all residential plans..

one team leader or some superior local officer told me this:
tata provides 256kbps plan with a compression ratio of 1:4
so speed that i should ideally receive on my end is 64 kilobit/s
if i have to calculate download speed on that i have to divide 64 by 8 so ultimately its 8kBps on 256kbps plan.... which i was getting also on 64 kbps plan...

when i questioned him about my old plan... he told me that it was impossible and i should have been ideally getting a 2-3 kBps download speed

now as usual i have launched several complaints about this issue to the legendary customer care!! but my bad luck... it didnt prove fruitful

so.. practically their 64kbps and 256kbps plans are proving being same speed from my experience and their calculations!!

guys i need your help regarding this issue... i want to know how legal is tata's stand to call a plan 256kbps and give 64kbps(kilobits) on ground level... is it a genuine business policy to fool consumer using terms like compression ratio and what possible actions can i take against this policy of tatatel ??

Need your suggestions and info... thnx

montyjais

hye bro . well it depends actually from city to city and the basic feasability , like i m from calcutta i m using unlimited 256kps .. plan .. all the whole day i get download speed of 30 kbps . i hav nw changed the plan to unlimited 384 kbps , the download speed is 45kbps . nw , bt there is one problem tata and bsnl companies have started the system of peer and port blocking so if u download from torrent and rapidshare u would get a very very slow download speed. thanks

Samir

Hi Amit, I m also from nasik.. facing the same problem. I was having a 64 kbps unlimited plan with 1:8 compression ratio. I was getting downloading speed of approx. 7.5 - 8 kBps. Now I had changed the plan to yearly 64 kbps, compression ratio of 1:2.

As the compression ratio is changed, i should be getting approx. 32 kBps speed, instead I m getting 7 - 8 kBps as the previous plan. I tried all the things with Tata ppl as you did, but they came up with a VERY FUNNY ANSWER that we are giving speed in "kilobits/sec" and not "kilobytes/sec".

Now i m surprised that why the f**k they give me 8 kBps speed if the compression ratio was 1:8.

And one more funny thing i've learned from them is that they have written the "b" in small letters in the word kbps which means it is bits/sec, and not bytes/sec.