Thread: Tata Indicom Photon+ Reviews!

I f u r staying at marthahalli area in bangalore then do not buy this.

The reasons behind this

1. No signal for this area - company also knows this.
2.Down load speed is 2-28 KB/s. Very very worst compared with any other service.
3.If u complain about this , they will send some marketing guys to check the device and they will give response as "sir for marthahalli there is a prob with signal, we need to install boosters for this at your home".
4.So problem now routed to network department, they will never resolve it and your complaint will close automatically.

So my suggestion is do not buy a risk by buying this Photon+.

So please do not beleive the add for this marthahalli area.

Customer service is good but infrastructure is very worst for TATA PHOTON PLUS.

Srinivas

positive response of tata photon

photon plus worrks well in the cities....but when u go to smaller towns(mind u i am not talking abt villages) there is no connectivity at all forget abt 1x connectivity.......Reliance netconnect works everywhere where p+ doesnt work......I am from andhra pradesh and many of my friends are suffering from photon+ and guys with netconnect are enjoying........................................

hi
i am also a tata photon plus customer since last 2 months and i am really disturbed and disheartened by the pathetic service and billing system of tata photon plus.due to the success of tata docomo,i had applied for tata photon rs.750 min which has free usage of 3600 minutes because i thought that tata as a company was reliable.But it was not the case.the first bill came as a shock to me because i was billed rs 4500 rupees though i had not even utilised the 3600 mins which is free.i protested and lodged a complaint to the nodal officer but to no avail..my bill was finally reduced by rs2000 after i threatened to disconnect my connection which i reluctantly paid.i then upgraded to rs 1000 minimum plan of 7200 mins free usage.But the next bill came as another shock-rs 2500.for about 6000 mins of usage.come on ,i didn't even utilise the 7200mins of free usage .. i have been keepin track of my usage mins and i had usedfor roughly about 6000 mins and so my bill should have been rs 1000 plus taxes which should have been approx rs1300-1400.
i'm sure there is a scam and i would like to lodge a complaint with the public grievences cell.
the irony is that i'm posting this through an internet cafe because the internet speed is so slow that i cant even log in with my tata photon plus which has promised speeds of 3.1mbps....bull crap..
i will be applying for disconnection of tata photon plus services today
i probably will opt for airtel or reliance connection


be warned ,before u even think of applying for a tata photon plus connection

Originally Posted by jule81

hi
i am also a tata photon plus customer since last 2 months and i am really disturbed and disheartened by the pathetic service and billing system of tata photon plus.due to the success of tata docomo,i had applied for tata photon rs.750 min which has free usage of 3600 minutes because i thought that tata as a company was reliable.But it was not the case.the first bill came as a shock to me because i was billed rs 4500 rupees though i had not even utilised the 3600 mins which is free.i protested and lodged a complaint to the nodal officer but to no avail..my bill was finally reduced by rs2000 after i threatened to disconnect my connection which i reluctantly paid.i then upgraded to rs 1000 minimum plan of 7200 mins free usage.But the next bill came as another shock-rs 2500.for about 6000 mins of usage.come on ,i didn't even utilise the 7200mins of free usage .. i have been keepin track of my usage mins and i had usedfor roughly about 6000 mins and so my bill should have been rs 1000 plus taxes which should have been approx rs1300-1400.
i'm sure there is a scam and i would like to lodge a complaint with the public grievences cell.
the irony is that i'm posting this through an internet cafe because the internet speed is so slow that i cant even log in with my tata photon plus which has promised speeds of 3.1mbps....bull crap..
i will be applying for disconnection of tata photon plus services today
i probably will opt for airtel or reliance connection


be warned ,before u even think of applying for a tata photon plus connection

Your review clearly states that the tata teleservices has a Billing issue
They have crapiest billing system
Thankyou for saving us from being getting into that Hell

^^BSNL EVDO is a better job maker.. Tata Photon does good, but people came across billing problems with them..

I have had very bad experience with Tata Photon+. They have taken 3 weeks just to activate my account. I had to run frmo office to office to get my service activated.

Finally, I visited TATA office in secunderabad which was just like a government office. The reseller salesman accompanied me. Unfortunately, the TATA guy treated the showroom guy like a external guy. With lot of struggle I got photon activated.

The worst money sucker is tata photon. They have a monopoly and they treat like government offices. I don't recommend photon to anybody.

Tata photon billing is horrible. One time I got huge bill than what was expected. When I went to the showroom he said it was for two months + taxes. I am very busy man so I trusted him and paid.

Next month again I got a huge bill despite I hardly use the internet being a working professional. There is no bobody in my home who uses the internet.

When I asked him to explain, he didn't reply and asked to file a compaint. It is my feeling their data meters measurement is wrong. Compare with your own data meter etc.

One of my colleagues got a 4000+ bill which he struggled to pay as a fresher graduate and new employee. He than installed some data measurement software in his Ubuntu machine.

when i started using photon+ the speed was good but now it is below expectations. I am aware of another guy who had speed issues.

I don't recommand tata photon.

I have purchased the TATA photon + 3 months back but could able to use hardly for 15 days. Most of the time my connection was barred though I had made advance payments. I have repeatedly called them, emailed them but nothing has happened ever So atlast I decided to disconnected the line.

They have lots of problem in their system. They can not find my payment transaction. luckily I have made online payment. SO I have all the details. I have sent them the transaction ID screen Shots, even the transaction IDs from my creadit card bank. Then they told me to get down to the shop, I went there gave all the documents. They said it will be resolved but next month same thing happend again , I'm charged for which I have already made the payment. And every time you call them it will start from the begining.

It not me alone I have heard similar kind of issue after wards from others also. I purchased it because of the TATA tag attached with it. But believe me there is no value in the that in this case. So before anybody decide to by this think of this points:

1. The device you purchase rs. 2400 will be useless if you disconnect for any reason.

2. The high speed internet connection will be available only in few areas.
If you go out of that area it will be line dial up connection. (10 kbps Max)

3. Charges are extremely high. You will not know where they are going to charge you. For eg. If you are connected for 10 min with a crappy connection speed in the daily internet usage it will be shown 600 mb traffic. I don't know how is that possible. (personal experience) if you call them they will say it shown in your usage so you must have used it no explanation.

4. If you give a download go some where you are sure it won't be completed. becuse connection will break up with 100% gurantee in between.

5. Billing and payment- I have already suffered so no need write any more.

7. Speed will never reach the SLA 2 or 3 MBPS what ever they say even in the heart of the city.I have got max 150 kbps of download speed. Compare to the way they are charging its very less. Before take connection just try out.

All these are my experiences, Sombody could get much better service. May be I'm the unlucky guy but think before you take it you could be also the unlucky one in that case your device ( rs. 2400) is a total loss like me.

I don't recommand tata photon.

Dudes,
I fell for the marketing gimmick by the TATA photon plus "I Carry Speed". Yeah right I carry 7 kb/s (Avg) in Mumbai !! (You heard me right) that too using Utorrents.

Their Customer care sucks big time, its like experiencing the parody about the Indian BPOs.

I have registered for Rs 3000 plan (Where you are promised modem plus 10 GB free for two months). There is never full network in my area.

My suggestion try MTS, it's awesome and it definitely carries speed (3.1 Mbps).

tata photon launched unlimited plans check it guys

I have recently purchased Tata Photon Plus USB data card. It claims to have the speed upto 3.1 mbps but the speed i am getting is only 20kbps. Its just frustrating and nothing else. The customer care of Tata, no need to say they do not pick the call up untill u get frustrated. every time i make a call to customer care, i have to wait at least 10 minutes.

Do you think a customer have such a patience to wait for 10-20 minutes just to talk to a customer care.

Talking to a customer care executive is not less than talking to a Prime Minister or President.

Never go for it!!!

i agree with you, billing system is crap, and they give credit limit not according to your plan and they force you to pay before your bill even gets generated.

Tata and Relaince are frauds, i bought Tata Photon Plus and the salesman at the Surat Bhatar Road shop assured me that i will get 3.1 mbps if not then they will replace the device and give new one. It only gives 1 mbps and is **** costly the device itself costs 2.5k non refundable, now i want to break this piece of **** device but what a waste of 2.5k it would be. The customer service guy visited our office after complaint, he was so thankful that we did not bust his balls, he says that normally wherever he goes people yell and also beat him up. He was thankful that we spoke to him civilly. Basically he is hired to go to angry customers (all photon customers) and listen to them vent their anger. Then his job is to call his superior and put the angry customer on to phone to the superior who is tucked away in safety. The superior told us, like a ******* doucebag lawyer, quite simple that they have advertised the service as "UPTO" 3.1 mbps, and that it doesn't mean we will always get 3.1 mbps. That mothefucker, the tone in which he said this made me want to rip his throat out. But that's why they send poor thin people to listen to angry customers while they sit comfortable in their cabins. ******* bastards all Tata, Ratan Tata, Reliance, Ambani, they become billionaires by cheating people like this, this one example shows how they must be cheating and circumventing logical and ethical rules. The phone leaks by Radia just go to show how these fuckers bribe their way to higher profits at the cost of everyday Indians. They maintain such an air of dignity and build sky high mansions, in reality they are just a bunch of well dressed thugs who have no qualms about cheating people off their hard earned money. I hate Tata and i wish i had forgiven the bad service of BSNL when i went first to BSNL office to buy a USB internet device. Those idiots told us to come after lunch break and so we said **** this government ****, let's go buy Tata, even if more expensive at least we will be assured of good service and good internet speed. Look at teh service and look at the speed of the motherfucking tata bastards. ******* choots they are i don't have enough bad words to curse those assholes. Motherfucking Rata Tata bastard bhosdike, teri ma ki chut, bhenchod why do you cheat customers like this motherfucker, you should say it before we purchase that we will get 1mbps and not 3.1 mbps tmkc maadarchod bhosdike, you will die a bad death motehrfucker, clean up your acts you cheaters or the public will one day riot into your offices and lynch you.

Karan Bhatia
9820755747 / 0261 6555595 / karanjbhatia@gmail.com
I dare you ******* customer service person of Tata, call me asshole, i will give you an earful, take my device back, give me back my 2.5k, money doesnt grow on trees you bastards, you cannot cheat people like this, chutiyas

these bastards have 420 written in their toll free number itself, look how they mock 1800 420 8282

Without solving anything these assholes sent the below email, all they did was get some stupid exec to call and and get me to do some time timepass setting changes on the computer which resulted in no difference in the slow speed whatsoever, their device is not capable of giving speeds above 1.4 mbps yet they advertise 3.1 mbps, the truth is that they have oversubscrubed customers and it is not possible to give everyone 3.1 mbps, so it is like fitting 200 people in a train coach meant for 100 people, bloody assholes, i hate my country because nothing gets done to such cheat companies, i emailed the DoT guy and he simply pointed me to go to the DoT website, he is paid by Tata as Tata lists his email id on their Site, all chors, shameful

Dear Mr. Karan Bhatia,

Greetings from Tata Indicom!

This is in reference to your complaint number 224818 regarding your Tata Indicom number 9227855796.This is a confirmation that your request has been resolved.

We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9227000121. You may also write to us at customercare.guj@tatatel.co.in

(You being our Photon+ customer, can also get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.)

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on 079-66558754 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Thanks and Regards,
Neha Jain
Customer Care GUJARAT
Tata Teleservices Limited
Ph: 1726603510

Never Ever Buy anything Post paid.
I have a Tata Indicom ADSL Pre Paid Broad band at home and I buy a 3 months pack every three months.
I bought my Photon connection +modem at their secunderabad office. I went with my notebook computer to their show room and bought modem,connection,first recharge (Rs2399+200) etc and made sure it was working properly.
Tata Photon coverage is only in big cities.(small town >enable>1xX speed- I have never tried even).
In my limited 6 months experience I can say the reception (that too roaming all across south ) is reasonable for 2G. (sure expensive than BSNL EVDO)
I get around 1 to 1.2 Mbps down load and 0.2 to 0.3 Mbps upload.
I stay in heart of town in most places and signal strength is 92 to 99% to get above mentioned speeds.
The only reason I bought at that time was Carry forwardabale balance. I recharge 10 GB (rs 1300 till last month and now Rs 1200 they say) and I recharge Rs 200/300mb to carry forward the unused for next 30 days.
Sometimes network outing is there.but it comes back soon.
Since I have invested Rs 2400 in their modem and roaming is effortless,Iam continuing with tata photon. Iam using Mobile Broadband for business not pleasure with thousands of $ at stake at the click of a mouse. So Iam sticking with the known devil instead of unknown !

MTS modem is rs1000+ coverage is good in Tamilnadu. (no coverage in AP)

Iam myself planning buying BSNL 3g sim with an appropriate unlocked 3G data card. (Huawei E1750/K4505).
If you can figure out all problems with BSNL
For 2g -BSNL EVDO is best in coverage (all Tier 2 towns) and price.

Tata Photon even if works at it's best (read 1.2 Mbps) is expensive and limited coverage.
But Tata Photon is not total bull ****.
Other than BSNL all private Mobile broad band will cost Rs 600-700 just for 3 GB. Best value comes only if you are willing to spend Rs 1000/ re charge.

Is Tata Photon Plus Service available in Kozhikode (Calicut),Kerala??

Review Of Tata Photon by customers (very True)

1.Why do you say this plan as Unlimited Plan(Broadband) ?
2.Why do you reduce the speed to 155kbps?
3.If there is limit of 5GB then why it doesn't come under fair usage policy?
4.If speed is reduced why do you charge 950,is it fair enough?

why to use TATA photon unlimited plan
MTS providing unlimited plan with 15 gb @ 3.1 Mbps after that unlimited @ 155kbps @ 999 Rs.

A very diplomatic way of showing that you are offering unlimited plan at 155 kbps.. Well, if the speed it is at 155 kbps why do you call it Tata Photon Plus (i carry speed)??? It is then just like any other gprs connection.. It is not Tata Photon Plus.. Do you realize why have you introduced the concept of of Tata Phton Plus and why the "Plus". Remeber the symbol of plus is still "+" not "-". So, why is the speed reduced after 5GB?? Frankly speaking you are unable to provide the unlimited offer at 950 Rs. then why are you shouting at top of the voice..

Review Of Tata Photon by customers (very True)

1.Why do you say this plan as Unlimited Plan(Broadband) ?
2.Why do you reduce the speed to 155kbps?
3.If there is limit of 5GB then why it doesn't come under fair usage policy?
4.If speed is reduced why do you charge 950,is it fair enough?

why to use TATA photon unlimited plan
MTS providing unlimited plan with 15 gb @ 3.1 Mbps after that unlimited @ 155kbps @ 999 Rs.

A very diplomatic way of showing that you are offering unlimited plan at 155 kbps.. Well, if the speed it is at 155 kbps why do you call it Tata Photon Plus (i carry speed)??? It is then just like any other gprs connection.. It is not Tata Photon Plus.. Do you realize why have you introduced the concept of of Tata Phton Plus and why the "Plus". Remeber the symbol of plus is still "+" not "-". So, why is the speed reduced after 5GB?? Frankly speaking you are unable to provide the unlimited offer at 950 Rs. then why are you shouting at top of the voice..

Originally Posted by sahiltanwar

I am a Tata customer and Im highly satisfied with their services, in terms of speed, connectivity as well as CC!:thumbup1:

I recently came across a few great reviews about the latest Photon+ service of Tata. Wanted to see if other members agree, i might as well switch from my current plan to Photon

I'm just posting a few of the reviews.
________________________________________

Giz Guru Blog: Though this blog has just covered a few points of its survey, but till now Photon+ is in the lead here as well.

Mouthshut:


Mouthshut:


Mouthshut:


Mouthshut:


Orkut:


Orkut:


________________________________________

Post your reviews as well!

Review Of Tata Photon by customers (very True)

1.Why do you say this plan as Unlimited Plan(Broadband) ?
2.Why do you reduce the speed to 155kbps?
3.If there is limit of 5GB then why it doesn't come under fair usage policy?
4.If speed is reduced why do you charge 950,is it fair enough?

why to use TATA photon unlimited plan
MTS providing unlimited plan with 15 gb @ 3.1 Mbps after that unlimited @ 155kbps @ 999 Rs.

A very diplomatic way of showing that you are offering unlimited plan at 155 kbps.. Well, if the speed it is at 155 kbps why do you call it Tata Photon Plus (i carry speed)??? It is then just like any other gprs connection.. It is not Tata Photon Plus.. Do you realize why have you introduced the concept of of Tata Phton Plus and why the "Plus". Remeber the symbol of plus is still "+" not "-". So, why is the speed reduced after 5GB?? Frankly speaking you are unable to provide the unlimited offer at 950 Rs. then why are you shouting at top of the voice..

When I got the connection with my Acer and when I received the welcome call, I was informed that I will be getting 5GB free for my first month and then after I will be getting 6GB on high speed for next 5 months, I did receive the 6 GB in 2nd month but in the thrd month My speed was lowered after 5 GB only, I called up on 11th Oct 11 evening at about 8 PM, talked to Nirmal Raj, we was very agressive and said it is not possible, asked him to get me his supervisor, he denied 2-3 times asked him I will hold, he got Vinay on the phone who was a team leader, even he was not ready to help, Asked for his supervisor and got Ketan Padhya on line, he raised a complaint (no. 282965319) and promised a call back by 14 th evening, I did not receive any call, I called at 9PM and Dilip Hirmal picked the phone he said there was a callback done, I told him I did not receive any call and if they have mentioned they called up then they are lying. Asked for his supervisor, he again denied the same, Told him I will wait, after about 2-3 mins he got Gagan Deep Singh, he did not even understood the problem correctly and said it is not possible and said when the callback team called they heard beeps. Asked for his supervisor, he said there is no one in the office senior to him. Adivsed I will hold, he said it will not help, I asked how is it possible that there is no senior person in the office and asked if Tata cannot meet its comitment then it is better to get it disconnected, he went ahead and raised a request for Disconnection, I asked him I want to speak to his Manager now even if you have to get him in the office he said it is not possibe, I said I will hold overnight if I have to and I am still on hold for about last 20-25 mins. I am really sorry to see a company like Tata to treat its costomers like this and it is no surprise if the higher management leaves office without any accountability.

Originally Posted by Pawanksharma

When I got the connection with my Acer and when I received the welcome call, I was informed that I will be getting 5GB free for my first month and then after I will be getting 6GB on high speed for next 5 months, I did receive the 6 GB in 2nd month but in the thrd month My speed was lowered after 5 GB only, I called up on 11th Oct 11 evening at about 8 PM, talked to Nirmal Raj, we was very agressive and said it is not possible, asked him to get me his supervisor, he denied 2-3 times asked him I will hold, he got Vinay on the phone who was a team leader, even he was not ready to help, Asked for his supervisor and got Ketan Padhya on line, he raised a complaint (no. 282965319) and promised a call back by 14 th evening, I did not receive any call, I called at 9PM and Dilip Hirmal picked the phone he said there was a callback done, I told him I did not receive any call and if they have mentioned they called up then they are lying. Asked for his supervisor, he again denied the same, Told him I will wait, after about 2-3 mins he got Gagan Deep Singh, he did not even understood the problem correctly and said it is not possible and said when the callback team called they heard beeps. Asked for his supervisor, he said there is no one in the office senior to him. Adivsed I will hold, he said it will not help, I asked how is it possible that there is no senior person in the office and asked if Tata cannot meet its comitment then it is better to get it disconnected, he went ahead and raised a request for Disconnection, I asked him I want to speak to his Manager now even if you have to get him in the office he said it is not possibe, I said I will hold overnight if I have to and I am still on hold for about last 20-25 mins. I am really sorry to see a company like Tata to treat its costomers like this and it is no surprise if the higher management leaves office without any accountability.

Dear Mr. Pawan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint vide docket number 282965319 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

I was impressed by tata photon+ campaign that said "Get Speed Get time". But what I got was very very slow speed, which forced me to literally go to sleep while waiting for pages to load up.

I took the connection a little over a month back. the speed was close to 1Mbs during Demo, but as soon as I bought the photon+ within few days speed was miserably down. Now I get only below 100 kbps speed.

I thought it might be temporary issue but it didn't get resolved. Till date i have made 12 calls to customer care, 5 emails including 3 to tata indicom karnataka nodal officer, but no resolution.

They are citing as some network issue which will take 2-3 months to get resolved. Customer service is pathetic since none of the executive are in position to help out. Have asked several times to get call back from supervisor, but nobody calls. Emails are not responded for days altogether.

I repent giving away my BSNL connection for my Tata Photon+. I pay more money, I can only use it for one machine and then i get speed of 64kpbs to 120 kbps.

Writing to customer care or calling the toll free has proved complete waste of time. The above note about not receiving call back is so very true. In my case, it was their in the status even after 5 days that they need to give a call back.

Its Irony that the same company called me at least 15 times to welcome me when I bought Tata Photon. I did not want to receive that many calls then. Now when I want to hear back, nobody is calling back.

Originally Posted by Pawanksharma

When I got the connection with my Acer and when I received the welcome call, I was informed that I will be getting 5GB free for my first month and then after I will be getting 6GB on high speed for next 5 months, I did receive the 6 GB in 2nd month but in the thrd month My speed was lowered after 5 GB only, I called up on 11th Oct 11 evening at about 8 PM, talked to Nirmal Raj, we was very agressive and said it is not possible, asked him to get me his supervisor, he denied 2-3 times asked him I will hold, he got Vinay on the phone who was a team leader, even he was not ready to help, Asked for his supervisor and got Ketan Padhya on line, he raised a complaint (no. 282965319) and promised a call back by 14 th evening, I did not receive any call, I called at 9PM and Dilip Hirmal picked the phone he said there was a callback done, I told him I did not receive any call and if they have mentioned they called up then they are lying. Asked for his supervisor, he again denied the same, Told him I will wait, after about 2-3 mins he got Gagan Deep Singh, he did not even understood the problem correctly and said it is not possible and said when the callback team called they heard beeps. Asked for his supervisor, he said there is no one in the office senior to him. Adivsed I will hold, he said it will not help, I asked how is it possible that there is no senior person in the office and asked if Tata cannot meet its comitment then it is better to get it disconnected, he went ahead and raised a request for Disconnection, I asked him I want to speak to his Manager now even if you have to get him in the office he said it is not possibe, I said I will hold overnight if I have to and I am still on hold for about last 20-25 mins. I am really sorry to see a company like Tata to treat its costomers like this and it is no surprise if the higher management leaves office without any accountability.

Dear Mr. Pawan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number 9717676761 but unable to establish the contact. Hence, we request you to kindly provide us your other alternate number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by santoshkevlani

I was impressed by tata photon+ campaign that said "Get Speed Get time". But what I got was very very slow speed, which forced me to literally go to sleep while waiting for pages to load up.

I took the connection a little over a month back. the speed was close to 1Mbs during Demo, but as soon as I bought the photon+ within few days speed was miserably down. Now I get only below 100 kbps speed.

I thought it might be temporary issue but it didn't get resolved. Till date i have made 12 calls to customer care, 5 emails including 3 to tata indicom karnataka nodal officer, but no resolution.

They are citing as some network issue which will take 2-3 months to get resolved. Customer service is pathetic since none of the executive are in position to help out. Have asked several times to get call back from supervisor, but nobody calls. Emails are not responded for days altogether.

I repent giving away my BSNL connection for my Tata Photon+. I pay more money, I can only use it for one machine and then i get speed of 64kpbs to 120 kbps.

Writing to customer care or calling the toll free has proved complete waste of time. The above note about not receiving call back is so very true. In my case, it was their in the status even after 5 days that they need to give a call back.

Its Irony that the same company called me at least 15 times to welcome me when I bought Tata Photon. I did not want to receive that many calls then. Now when I want to hear back, nobody is calling back.

Dear Mr. Santosh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by sahiltanwar

I am a Tata customer and Im highly satisfied with their services, in terms of speed, connectivity as well as CC!:thumbup1:

I recently came across a few great reviews about the latest Photon+ service of Tata. Wanted to see if other members agree, i might as well switch from my current plan to Photon

I'm just posting a few of the reviews.
________________________________________

Giz Guru Blog: Though this blog has just covered a few points of its survey, but till now Photon+ is in the lead here as well.

Mouthshut:


Mouthshut:


Mouthshut:


Mouthshut:


Orkut:


Orkut:


________________________________________

Post your reviews as well!

Horrible option selected by me amongst so many broadband connections. The customer care and the technical support is so very lifeless because of which I am suffering without internet at home from 3-4 months.
I would like to discourage everyone from selecting Tata Photon.

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- just4kix

First of all let me clear one fact that this Technology is not capable of 3.1 MBPS. Reliance is the culprit for this fake fact. Photon+ was released almost 0 days before reliance netconnect and all the Tata Photon hoardings said speed upto 2.4 MBPS. I purchased on the 5th day the unlimited plan hen TRAI didnt make FUP(Fair Usage Policy) and FUP is applicable for the existing customers. I simple get fixed bill of Rs1655 after the tax and i usually download 100 GB of data every month. My closest tower is at the main headquarter of TATA Teleservices. When reliance came up with the same technology, they claimed 3.1 MBPS hence all the hoarding of Photon+ saying 2.4 was changed 3.1. On the the day, TRAI introduced the FUP. Its not in the hand of service providers to provide unlimited connection without FUP as per the TRAI Policy. During peaktime i get minimum speed around 1 MPS and during non peaktime i get speed 2 MPS daily. Using USB dongle supported wi fi pocket modem, i connect 3 devices at the time and my connection never drops. I do have the advantage of the headquarter tower which is hardly 200 mts from my house. My wifi modem and Laptop are 24/7 on and my torrent speed goes upto 275. Also note that its not the only the bandwidth which is imp for an ISP...Ping results are equally important...Microsoft itself eats up little Bandwidth. On my Honeycomb 3.2 tablet PC, i have even achieved 2.4 MBPS. Tata Photon is mainly targeting metro cities and their coverage is poor in non metros....Virus/Spywares and pirated OS also play an important role in reducing the speed. MTS also work wonderfully in Bangalore.

Yes, this is true, I also faced this problem with tata photon plus. My bill got 4209, but when I asked about the item mised bills, that also not providing for that. And they are dealing with rowdies if we are not paying the bills, this is too much. Please guys do not go with TATA PHOTON PLUS.

Originally Posted by jule81

hi
i am also a tata photon plus customer since last 2 months and i am really disturbed and disheartened by the pathetic service and billing system of tata photon plus.due to the success of tata docomo,i had applied for tata photon rs.750 min which has free usage of 3600 minutes because i thought that tata as a company was reliable.But it was not the case.the first bill came as a shock to me because i was billed rs 4500 rupees though i had not even utilised the 3600 mins which is free.i protested and lodged a complaint to the nodal officer but to no avail..my bill was finally reduced by rs2000 after i threatened to disconnect my connection which i reluctantly paid.i then upgraded to rs 1000 minimum plan of 7200 mins free usage.But the next bill came as another shock-rs 2500.for about 6000 mins of usage.come on ,i didn't even utilise the 7200mins of free usage .. i have been keepin track of my usage mins and i had usedfor roughly about 6000 mins and so my bill should have been rs 1000 plus taxes which should have been approx rs1300-1400.
i'm sure there is a scam and i would like to lodge a complaint with the public grievences cell.
the irony is that i'm posting this through an internet cafe because the internet speed is so slow that i cant even log in with my tata photon plus which has promised speeds of 3.1mbps....bull crap..
i will be applying for disconnection of tata photon plus services today
i probably will opt for airtel or reliance connection


be warned ,before u even think of applying for a tata photon plus connection

I have purchased 7 months back, my plan in 750 rs p.M. I paid 6 months with regular cost750 + 28 (tax) after that in the next month I go with vacation I have not used it for one month for that month bills goes to 2512 rs, I was shocked and called the customer care to send the item mised bills but still i have not received it. then in the next month consolidated amount goes to 4209 rs. I have called customer care but no use. If we are not paying they are dealing with rowdies to get the amount. This is true incident happened in chennai.

pplease please please do not buy TATA PHOTON PLUS