India Broadband Forum

chaman

i have been using photon+ from last 4 months. i got the bill for all the four months wrong. i always monitored my usage and never crossed the 10 gb limit(which is my plan) but got the wrong bill.

the first month: after getting the wrong bill i talked to their customer service. i used to explain to them daily that their billing was wrong. i talked to their cc everyday for a week after the bill was generated for atleast 45 min a day. finally the bill got corrected and i paid the bill.
the second month:this time the billing department did some blunders and my bill was 13000 rupees. i have been talking to everyone from photon but to no use. the bill is still incorrect and mind it i had not crossed the 10 gb limit but the error was that they added the last month data usage to this month also and calculated the bill.
the third month:without paying the bill i kept using their internet and kept requesting them to correct the bill but in vain.this month bill when got updated was also wrong. the data used by me for this month was only 7.5 gb and they showed 9.5 gb data usage.
the fourth month:now the bill of 2nd and 3rd month was due. they didnt corrected the bill and i didnt paid the bill. they cut my connection and still they will be charging me for entire month when the bill will be generated.

guys their customer service and billing department is pathetic...if u want to live in peace dont take this connection. others may be having similar issues. share in this column...