Thread: photon+ billing issues...

i have been using photon+ from last 4 months. i got the bill for all the four months wrong. i always monitored my usage and never crossed the 10 gb limit(which is my plan) but got the wrong bill.

the first month: after getting the wrong bill i talked to their customer service. i used to explain to them daily that their billing was wrong. i talked to their cc everyday for a week after the bill was generated for atleast 45 min a day. finally the bill got corrected and i paid the bill.
the second month:this time the billing department did some blunders and my bill was 13000 rupees. i have been talking to everyone from photon but to no use. the bill is still incorrect and mind it i had not crossed the 10 gb limit but the error was that they added the last month data usage to this month also and calculated the bill.
the third month:without paying the bill i kept using their internet and kept requesting them to correct the bill but in vain.this month bill when got updated was also wrong. the data used by me for this month was only 7.5 gb and they showed 9.5 gb data usage.
the fourth month:now the bill of 2nd and 3rd month was due. they didnt corrected the bill and i didnt paid the bill. they cut my connection and still they will be charging me for entire month when the bill will be generated.

guys their customer service and billing department is pathetic...if u want to live in peace dont take this connection. others may be having similar issues. share in this column...

i agree with you. i am also regretting my decision to take tata photon+.

Originally Posted by chaman

i have been using photon+ from last 4 months. i got the bill for all the four months wrong. i always monitored my usage and never crossed the 10 gb limit(which is my plan) but got the wrong bill.

the first month: after getting the wrong bill i talked to their customer service. i used to explain to them daily that their billing was wrong. i talked to their cc everyday for a week after the bill was generated for atleast 45 min a day. finally the bill got corrected and i paid the bill.
the second month:this time the billing department did some blunders and my bill was 13000 rupees. i have been talking to everyone from photon but to no use. the bill is still incorrect and mind it i had not crossed the 10 gb limit but the error was that they added the last month data usage to this month also and calculated the bill.
the third month:without paying the bill i kept using their internet and kept requesting them to correct the bill but in vain.this month bill when got updated was also wrong. the data used by me for this month was only 7.5 gb and they showed 9.5 gb data usage.
the fourth month:now the bill of 2nd and 3rd month was due. they didnt corrected the bill and i didnt paid the bill. they cut my connection and still they will be charging me for entire month when the bill will be generated.

guys their customer service and billing department is pathetic...if u want to live in peace dont take this connection. others may be having similar issues. share in this column...

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by saduser

i agree with you. i am also regretting my decision to take tata photon+.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I agree, there is some serious fault in their Usage Meter. Or its a fraud!!

They have charged me Rs. 6379.00 (1 month bill - 5.9.10 to 4.10.10)

I used only about 2 GB and the usage meter showed 20GB+. Even on days when I did not use the device at all, it showed heavy usage.



They also disconnected my service and closed all my complaints: (Ref #s 236491105, 238298297 and 239261287)

Please avoid Tata Photon.

If you search 'Tata Photon Fraud' and 'Tata Photon Wrong Usage' on google. You will find many people complaining the same thing. But Tata guys are completely silent and ignoring the issue.

It feels like being a fool when their Customer Care say: "Sir, you used the device, we have checked and there has been no cloning or any other fault. YOU HAVE TO PAY THE BILL"

BS !!!

I hate Tata Photon!!!

Manish

Tata Photon has unethical business practices, which they do by misleading people with wrong, hyped-up and often fictitious information. They will lick your feet to sell you a connection and then grab you by throat when you complaint about any problem that you might be facing. My experience:

i. The Tata photon people did not notify about usage right from day 1 when I started using the 1800 minutes per month scheme. I called up numerous times the person who introduced me to this scheme as well as customer care for keeping me updated on the usage (as promised), but in vain. The guy was plain rude and seemed as if responding to a crank call.

ii. All in a sudden. I received a sms stating 2377 mins of usage, on the 14th day of usage. If it's 1800mins/month, then why didn't they stop providing service as soon as the limit was over? AT least, they could have sent a notification.

iii. All these days, I kept the device connected to the USB port even when not online and noticed the messages stating ridiculous usage, often 300 minutes or so. I stopped keeping the device that way since the 16th of this month and found the usage drop drastically (to 99 minutes, which is still 9 or 10 times the actual usage) and bingo; they stopped the service. I'm still waiting for the bill to be generated.


But most of all, some of the employees at the Tata Photon hubs mislead customers intentionally and play dirty tricks to sell old devices from other authorized dealers. Perhaps they got some monetary settings for which they do it. In this context, I shall like to mention two of my experiences:

i. The guy South City hub, Kolkata, convinced me that there are different devices for pre-paid connections and post paid connections and called in another fellow who is an authorized dealer for Tata Photon ( DEy Communications) from another part of the town who sold me - which I came to know later - an old device. Should I take it as a ploy for clearing off old devices from the stock to unsuspecting customers? Or, just a way to resell repaired stuff?

ii. The NSC bose road hub, Kolkata, introduced me to the 1800 minutes plan and bent backwards to me for taking it up. The guy who got me into the scheme turned pretty rude when it came to solving my problems and giving me a proper aftersales service.


My assumptions are: These Tata Photon employees are underpaid, so they opt for any means that will earn them their commissions and cuts. Or, they come from social stratas where self-esteem or ethics are alien words. Now, if Tata doesn't look into the matters, it shall be evident that they are doing so with the concent of the management.

TaTa PHOTON + is ####### they say everything and do nothing...i used to have tata photon plus with 1500 plan (15 GB FUP limit unlimited) i used it 3-4 month then switched to 1 GB plan as i thought wasting rs 1500 in internet was not good..and i had downloaded all thing i needed in those 4 months..when i switched to 1gb plan :-
1 st month of 1GB i used 500-600MB and the bill was rs2000+
2 nd month i used 10-20 MB(due to fear of huge bill) the bill was around rs1700
next month i went to their office they told that there billing is in this way:-
suppose 1 gb is for 30 days therefore for days the usage should be 34.1MB ..
i asked them then why my bill for 2nd month was 1700+..they told they dont know..i abused them a lot and threw the modem on there face...i took a broadband connection from BSNL today i used to download 50-60 GB per month in just rs 500-700..

Tata Photon has unethical business practices, which they do by misleading people with wrong, hyped-up and often fictitious information. They will lick your feet to sell you a connection and then grab you by throat when you complaint about any problem that you might be facing. My experience:

i. The Tata photon people did not notify about usage right from day 1 when I started using the 1800 minutes per month scheme. I called up numerous times the person who introduced me to this scheme as well as customer care for keeping me updated on the usage (as promised), but in vain. The guy was plain rude and seemed as if responding to a crank call.

ii. All in a sudden. I received a sms stating 2377 mins of usage, on the 14th day of usage. If it's 1800mins/month, then why didn't they stop providing service as soon as the limit was over? AT least, they could have sent a notification.

iii. All these days, I kept the device connected to the USB port even when not online and noticed the messages stating ridiculous usage, often 300 minutes or so. I stopped keeping the device that way since the 16th of this month and found the usage drop drastically (to 99 minutes, which is still 9 or 10 times the actual usage) and bingo; they stopped the service. I'm still waiting for the bill to be generated.

iv. Upon letting the person who sold me the connection, he is now trying to convince me that since the connection initiated on the 17th of last month, so it had 13 days validity; which is opposite of the 17th to 17th claim he made while selling the connection.

However, the most astonishing part is: Despite the Photon people temporarily stopping the service on 17.05.12, I'm getting usage record sms as high as 229 mins and the are not willing to take me out of the scheme. They are also delaying sending the bill so that the amounts pile up and they can rob out another customer out of his money.

But most of all, some of the employees at the Tata Photon hubs mislead customers intentionally and play dirty tricks to sell old devices from other authorized dealers. Perhaps they got some monetary settings for which they do it. In this context, I shall like to mention two of my experiences:

i. The guy South City hub, Kolkata, named Shameek, convinced me that there are different devices for pre-paid connections and post paid connections and called in another fellow (Tamnoy) who is an authorized dealer for Tata Photon ( DEy Communications) from another part of the town who sold me - which I came to know later - an old device. Should I take it as a ploy for clearing off old devices from the stock to unsuspecting customers? Or, just a way to resell repaired stuff?

ii. The NSC bose road hub, Kolkata, introduced me to the 1800 minutes plan bent backwards to me for taking it up. The guy, Sunny, who got me into the scheme turned pretty rude when it came to solving my problems and giving me a proper aftersales service.


My assumptions are: These Tata Photon employees are underpaid, so they opt for any means that will earn them their commissions and cuts. Or, they come from social stratas where self-esteem or ethics are alien words. Now, if Tata doesn't look into the matters, it shall be evident that they are doing so with the consent of the management.

I was thinking of booking the Safari Dicor this month, but if this is what Tata offers, then I thank God to let me know of Tata's policy with a much lower-priced product.