Thread: photon+ billing issues...

i have been using photon+ from last 4 months. i got the bill for all the four months wrong. i always monitored my usage and never crossed the 10 gb limit(which is my plan) but got the wrong bill.

the first month: after getting the wrong bill i talked to their customer service. i used to explain to them daily that their billing was wrong. i talked to their cc everyday for a week after the bill was generated for atleast 45 min a day. finally the bill got corrected and i paid the bill.
the second month:this time the billing department did some blunders and my bill was 13000 rupees. i have been talking to everyone from photon but to no use. the bill is still incorrect and mind it i had not crossed the 10 gb limit but the error was that they added the last month data usage to this month also and calculated the bill.
the third month:without paying the bill i kept using their internet and kept requesting them to correct the bill but in vain.this month bill when got updated was also wrong. the data used by me for this month was only 7.5 gb and they showed 9.5 gb data usage.
the fourth month:now the bill of 2nd and 3rd month was due. they didnt corrected the bill and i didnt paid the bill. they cut my connection and still they will be charging me for entire month when the bill will be generated.

guys their customer service and billing department is pathetic...if u want to live in peace dont take this connection. others may be having similar issues. share in this column...

i agree with you. i am also regretting my decision to take tata photon+.

Originally Posted by chaman

i have been using photon+ from last 4 months. i got the bill for all the four months wrong. i always monitored my usage and never crossed the 10 gb limit(which is my plan) but got the wrong bill.

the first month: after getting the wrong bill i talked to their customer service. i used to explain to them daily that their billing was wrong. i talked to their cc everyday for a week after the bill was generated for atleast 45 min a day. finally the bill got corrected and i paid the bill.
the second month:this time the billing department did some blunders and my bill was 13000 rupees. i have been talking to everyone from photon but to no use. the bill is still incorrect and mind it i had not crossed the 10 gb limit but the error was that they added the last month data usage to this month also and calculated the bill.
the third month:without paying the bill i kept using their internet and kept requesting them to correct the bill but in vain.this month bill when got updated was also wrong. the data used by me for this month was only 7.5 gb and they showed 9.5 gb data usage.
the fourth month:now the bill of 2nd and 3rd month was due. they didnt corrected the bill and i didnt paid the bill. they cut my connection and still they will be charging me for entire month when the bill will be generated.

guys their customer service and billing department is pathetic...if u want to live in peace dont take this connection. others may be having similar issues. share in this column...

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by saduser

i agree with you. i am also regretting my decision to take tata photon+.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I agree, there is some serious fault in their Usage Meter. Or its a fraud!!

They have charged me Rs. 6379.00 (1 month bill - 5.9.10 to 4.10.10)

I used only about 2 GB and the usage meter showed 20GB+. Even on days when I did not use the device at all, it showed heavy usage.



They also disconnected my service and closed all my complaints: (Ref #s 236491105, 238298297 and 239261287)

Please avoid Tata Photon.

If you search 'Tata Photon Fraud' and 'Tata Photon Wrong Usage' on google. You will find many people complaining the same thing. But Tata guys are completely silent and ignoring the issue.

It feels like being a fool when their Customer Care say: "Sir, you used the device, we have checked and there has been no cloning or any other fault. YOU HAVE TO PAY THE BILL"

BS !!!

I hate Tata Photon!!!

Manish