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Thread: Tata Photon Plus

  1. #1
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    Angry Tata Photon Plus

    I have recently purchased Tata Photon Plus USB data card. It claims to have the speed upto 3.1 mbps but the speed i am getting is only 20kbps. Its just frustrating and nothing else. The customer care of Tata, no need to say they do not pick the call up untill u get frustrated. every time i make a call to customer care, i have to wait at least 10 minutes.

    Do you think a customer have such a patience to wait for 10-20 minutes just to talk to a customer care.

    Talking to a customer care executive is not less than talking to a Prime Minister or President.

    Never go for it!!!

  2. #2
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    this is why dont go for private service providers...
    BSNL is the best and more than satisfactory.

  3. #3
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    Try calling them during odd hours like after 10PM for example or very early in the morning and they will pick your call within a few seconds.

  4. #4
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    Quote Originally Posted by vikastyagi View Post
    I have recently purchased Tata Photon Plus USB data card. It claims to have the speed upto 3.1 mbps but the speed i am getting is only 20kbps. Its just frustrating and nothing else. The customer care of Tata, no need to say they do not pick the call up untill u get frustrated. every time i make a call to customer care, i have to wait at least 10 minutes.

    Do you think a customer have such a patience to wait for 10-20 minutes just to talk to a customer care.

    Talking to a customer care executive is not less than talking to a Prime Minister or President.

    Never go for it!!!

    Dear Customer

    Greetings from Tata Indicom!

    We apologize for the inconvenience you had to go through because of us. We earnestly request you to give us a chance to rectify our issues and serve you better.

    We request you kindly provide us your e-mail Id, Tata Indicom connection details or your alternate contact number to get in touch with you.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in .

    Thanks and Regards
    Customer Care
    Tata Indicom.

  5. #5
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    seriously tata is not worth giving a try. total loss of our hard earned money.

  6. #6
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    i just purchased the tata photon plus and here is the result
    Attached Images Attached Images
    • File Type: jpg 1.jpg (192.6 KB, 77 views)

  7. #7
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    My cousin in Bangalore gets excellent connectivity and speed in Photon.
    There may be something wrong with your datacard, if you can find out the address of the Tata Indicom office in Delhi (I believe you reside in Ghaziabad) go there and create a scene so they will attend to your problem.
    The private sector is worse than the Public sector in India, surprisingly !

  8. #8
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    Default Pathetic Tata photon

    I have a tata photon mobile broadband in B'lore & the speed is pathetic. The download speed is .29mbps and upload is .06 mbps which is awful.

    Is there any other service provider who gives consistently better speeds? What about the new BSNL offers?

  9. #9
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    Thumbs down Miserable Tata Photon+ customer service

    Hi All,

    I was very hesitant to post my issue in this forum but Tata Photon+ customer service left me no choice. Tata Photon+ customer service turns out to be having reprehensible characteristics - no commitment, poor technical competency and shamelessness to repeatedly say sorry. I was using Tata Photon Plus post paid connection from December 2009 and I made switch to Prepaid in July 2010 as my usage got limited to travel.

    I raised a connection issue on 17 Aug 2010 and a complaint was registered against it. I got the error message while connecting "PPP link control protocol was terminated" and it doesnt connect to Internet. Later I got a callback and they recommended few steps which didnt work for me. After subsequent followup calls they asked me to visit a Tata Indicom Hub but they were clueless about what should be done and raised a case from their side on 24th Aug 2010. From then on it was a grueling campaign; I was a frequent caller to Tata Indicom Photon Customer Care centre as well as visited almost all Tata Indicom centres in Cochin without any progress on this issue. The sad part which really pissed me off was they never fulfilled any of their deadlines. I remember fews names like Jagan, Azad, Nimesh, Abdul etc. who made commitments to fix it by so and so date but nothing happened. And couple of days back I figured out that I am able to connect when I change the Network Settings to "1x mode only" though it is very slow. I visited Tata customer care centre and informed the same but they still sounded clueless as ever and raised another case.

    Today 15th Sep 2010, its almost 4 weeks, every time I call its the same old story, I feel miserable for being a Tata Photon+ customer. I would like to warn anyone who is considering Tata Photon+ prepaid; Beware you are on your own!!!

    Dear Forum users, please let me know how we can deal with such services whose office danglings say "Performance Guaranteed" and displays lot of customer commitments. Like they will do a call back if you wait on call for more than few mins; for me that few mins didnt come even after 25mins of wait today. So no thing is guaranteed except their "Hello" and abject "Sorry". In the end you will feel like "Hell" and "Sorry".

    Thanks
    Asif
    Tata Photon+ Number: 9288099603

  10. #10
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    Dear Asif,

    I had a problem with Tata indicom eating up the minute I recharged, and after two months of shouting thru my throat, they resolved the issue. They gave back my eaten up bandwidth and also this returned bandwidth is valid until November. None of their recharge lasts more than a month.

    So finally I should say the issue was resolved to my satisfaction.

    It took me -
    - about a dozen telephone calls,
    - a couple of dozens of postings on the web
    - half a dozen emails to all known emails ending with ttsl.in
    - few minutes of telephone audio recording
    - few hours of converting the recorded audio into youtube postable video,
    - few hours of monitoring on the web forums for replies to my post,
    - and replying to those posts in such a way that it grabs people attention and at the same time pisses of a photon rep

    They solved my issue in just 65 days.
    I pray for you that may god inspire them to solve your issue in 5-6 days.

    All the best.
    Holla.

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