Thread: Tata Photon + sucks...

Hi,
This is Bejoy a tata photon+ user from Delhi, I got this connection before two weeks and from Day 1 the connection speed is 10 or 20 kbps, to the max I got 150 kbps one day... They said it will be 3.1 mbps, I know it is not possible but I expected atleast 1 MBPS, I called the customer care people to rectify my problem, I would have made atleast a dozen calls and the service totally sucks, it takes atleast 10 - 15 mins to contact a customer care officer if you are lucky enough otherwise your call will disconnected within 10 mins before you cross those automated voices. Till now nobody showed up, I'm planning to surrender my connection, and now I have to spend another 2000 bucks for a new connection, Is there really any solution to sue this guys, and stop Innocent customers to fell in their cheap tricks, I'm fed up calling these idiots, now I really want to file a complaint and get justice... any suggestions are welcome, as I'm too busy with my job I thought of filing it in the online forums first...

Bejoy

Originally Posted by bejoy.raj

Hi,
This is Bejoy a tata photon+ user from Delhi, I got this connection before two weeks and from Day 1 the connection speed is 10 or 20 kbps, to the max I got 150 kbps one day... They said it will be 3.1 mbps, I know it is not possible but I expected atleast 1 MBPS, I called the customer care people to rectify my problem, I would have made atleast a dozen calls and the service totally sucks, it takes atleast 10 - 15 mins to contact a customer care officer if you are lucky enough otherwise your call will disconnected within 10 mins before you cross those automated voices. Till now nobody showed up, I'm planning to surrender my connection, and now I have to spend another 2000 bucks for a new connection, Is there really any solution to sue this guys, and stop Innocent customers to fell in their cheap tricks, I'm fed up calling these idiots, now I really want to file a complaint and get justice... any suggestions are welcome, as I'm too busy with my job I thought of filing it in the online forums first...

Bejoy

Dear Mr.Bejoy

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your connection details or your alternate contact number to get in touch with you.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

K Let's see for the last time, before I get the connection disconnected...

My Tata Photon+ number is:9266620341

My Contact No is:8010725005

(Dear Public, will keep you posted the status of their so said... Immediate action...)

Bejoy

Any updates here?

BTW I came to know, that we can use any other SIM card in the EVDO data cards bought from BSNL, so does this stand valid for data-cards bought from other network providers too?

HI,
Sorry I was quite busy to reply here... Ya posting here at least made them to call me back, some executives came to my place and they told me I exceeded the download limit and that's Y my download speed went down to 10 kbps.. But I was facing the problem since I bought the connection, does that mean I have exceeded the download limit before I started using the connection..

Also I subscribed for a extra download pack of 10 GB, which they said is available for my plan at the time of registration, and when I en-quire now, they say that package is not applicable with my plan... Cheaters... I'm a Tata user in many of their other products... Where their service is good and satisfactory... But with this particular product, I recommend not to buy... oR go for a trial before buying it... moreover the executives they are sending to your Home, they never know anything about any of the plans, so better contact the customer care to know about the plan, and then go for it...
I will surrender my connection in this week and have spent other 2000 bucks for an other connection....

Well that's sad. Even I had a terrible experience with Tata (broadband) - paid for 3 months unlimited plan and got a 1 month data limited plan. CC never helped. Since then I hate Tata's telecom services.

Have you asked any other provider that if they can use this Tata's modem (data card) with their SIM card, I'm not sure but I think BSNL has such service;

In this page:
bsnl.co.in/service/internet_on_cdma.htm#evdo_ad

read this line:
Activation charges in case customer brings his own data card in Rs. 350

that sounds great.. I never heard about that kind of service, Please keep posted if there is a possibility to do so..

Moreover I doubt, if there is a sim card in my data card! I never saw one...? But if there is... I might use the data card in far future...

Actually I am frm delhi, so my reach is limited to mtnl.
And as u know, these gov ppl - apne company ka toh inhe kuch pata nahi hota, so i'm pretty sure that their knowledge about BSNL is next to zero.

In fact even i am waiting fr ppl to answer this Qn.

And regarding your data card; that's a sim-embedded data card, and I think even in those types of data cards it is possible to change the netwrk. But again it wud be mch better to contact a person from BSNL, than believing other ppls' guesses. May be I will visit a BSNL office in ghaziabad (UP) nxt week, if nobody updates this thread by then....i'll do it after that.

-------------------------

Haha.....I was just going through the Tata's CC profiles posts:

indiabroadband.net/search.php?searchid=312783

and at least 90% of the posts are filled with apologies from him/her to others....and hardly 2-3 posts providing solutions.....so dumb they are :P

^^ Atleast they are apologizing. Some providers don't care for that too. And as per the OP, this customer care initiated some action. She did her job for which she is paid. If the company or other persons of the organization are at fault, what more a C.C. rep. can do? There are companies who sell inferior/overpriced products in the market only cuz of their customer care. Dell is a prime example.

Originally Posted by itsmemad

^^ Atleast they are apologizing. Some providers don't care for that too. And as per the OP, this customer care initiated some action. She did her job for which she is paid. If the company or other persons of the organization are at fault, what more a C.C. rep. can do? There are companies who sell inferior/overpriced products in the market only cuz of their customer care. Dell is a prime example.

Tata is the most sincere brand house in India. They take care of everything..
can you guess of an apology by Reliance or any other co.?? their marketing managers dont hassle to bring bad name to their co. But if its Tata, they will go through your problem, and bring it to a result.. even if they have to apologize, they will surely do this..


Its not telecom, Tata made our countries Infrastructure. (atleast 20-25%)
they made steel, they made heavy vehicles for the commercial purposes of our public- read as buses and trucks, they made India's cheapest car for everyone, they made economically cheaper services at all sectors. and they also brought thousands of men and women earning for a poor country which doesnt have enough jobs for every one in the public sector..

And what other corporate houses gave to us? did they add in to the country's infrastructure? to people?? have you heard of Reliance cars? reliance buses, machines and other heavy engineering..
they take on chemical, petroleum and other things which will bring them more and more income. they call it business as harsh they could go.

i have all love for Tata..