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Over-billed, Tata Photon Plus

  1. #1
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    Dec 2010
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    1

    Exclamation Over-billed, Tata Photon Plus

    I have purchased a Tata Photon plus.
    Account no. 977252773
    Del no. 9222292129

    In my first month bill (Bill no. 859040077), I found it to be over-charged. So I requested for the details. The details are showing roaming charges, but I have never taken the device out of mumbai. And also it is showing upload/downlaod in the timings in which I use to be in my office. I have never used the device at day time(weekdays), but the timings are mentioned in the details.
    After getting that huge bill, i stopped using the device, but still I got a bill of Rs 1,762 in next month also(Bill no. 871150921).
    I have complained to the customer care many times, but they did not respond.
    Please resolve my problem as soon as possible on priority basis, because I have received advocate notice for bill payment.
    Thank You.
    --
    Regards
    Uma Behera

  2. #2
    Junior Member
    Join Date
    Jan 2011
    Posts
    1

    Default TATA PHOTON cancellation process is HELL

    Hi, I have used TATA Photon plus broadband services. I requested for cancellation on 2-Dec-2010. But customer service said it will get disconnected. But they ended up saying it

    got barred on 13-Dec-2010, no input and output calls can be made and said it got completely disconnected on 21-Dec-2010. Even though I have not used services after 2-Dec-2010,

    they are saying, I have to pay the amount. For activation it takes only one hour and for cancellation it takes 3 weeks. Even I am not able to contact customer service through phone, it says invalid account number or phone number. I am not even able to pay the amount using internet or phone service as it says, invalid account number.

    I am just communicating through emails as I deputed to abroad on job purpose. Their email response is very poor. I complained to consumers forum. I am waiting to contact my lawyer if it does not work out.

  3. #3
    Junior Member
    Join Date
    Jun 2010
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    98

    Thumbs up

    Quote Originally Posted by ramr1001 View Post
    Hi, I have used TATA Photon plus broadband services. I requested for cancellation on 2-Dec-2010. But customer service said it will get disconnected. But they ended up saying it

    got barred on 13-Dec-2010, no input and output calls can be made and said it got completely disconnected on 21-Dec-2010. Even though I have not used services after 2-Dec-2010,

    they are saying, I have to pay the amount. For activation it takes only one hour and for cancellation it takes 3 weeks. Even I am not able to contact customer service through phone, it says invalid account number or phone number. I am not even able to pay the amount using internet or phone service as it says, invalid account number.

    I am just communicating through emails as I deputed to abroad on job purpose. Their email response is very poor. I complained to consumers forum. I am waiting to contact my lawyer if it does not work out.


    Dear Customer

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  4. #4
    Platinum Member mickey's Avatar
    Join Date
    Jan 2009
    Posts
    6,948

    Default

    @Tata_Indicom

    I think the user has very clearly mentioned his bill details and so you should take no time in taking actions regarding his problems, rather asking for more information and wasting time in it..
    bill and account no. are mentioned which is enough to trace details, i think..
    job takes the child away.

  5. #5
    Junior Member
    Join Date
    Mar 2011
    Posts
    1

    Default Tata Photon Plus Over Billed

    Tata Photon Plus A/c No. 9241153339
    Name: Durlav Dhadumia
    email id: durlav.dhadumia@gmail.com

    I have received my last month's (5th Feb to 5th March) Tata Photon Plus bill and it shows 17gb download and 10gb upload which is totally not matching to my figures. I have downloaded 6.4 gb of material from internet and done about 1.7gb of uploading. They have now barred my internet connection and are now asking me to pay an amount bill of Rs 10,500 otherwise my internet connection would not be activated. I have been paying all my internet bills on time since last 1 year and I have never made a complaint against their over metering of internet usage. They are now harassing me like this.

    The internet usage is totally manipulated from their server which I always doubted but never bothered to make an enquiry on this matter. Now that the figures are being inflated to such an extent and that the way they are harassing me for a little delay and that too not even yet crossing my bill payment due date (24th march) I am bound to take some actions this time.

    I want the Tata-Team to mail me the detail internet usage records to me so that I can check and verify how my internet usage has gone so up. Please do the needful.

    And also I want my internet connection to be activated asap.


    Regards
    Durlav

  6. #6
    Silver Member axel's Avatar
    Join Date
    Mar 2011
    Posts
    491

    Default

    Please first thing, remove your personal information A.S.A.P.
    This is not a place for complaining.In this forum many people who have been through the problem can suggest you possible actions.

    I want the Tata-Team to mail me the detail internet usage records to me so that I can check and verify how my internet usage has gone so up. Please do the needful.
    We have no control over any corporate agency and we are unable to do that kind of needful. But yes if you wait someone may suggest you with their answer.

  7. #7
    Junior Member
    Join Date
    Aug 2012
    Posts
    1

    Default over billed tata photon plus - cheats common people

    Tata Indicom Account No 904594930

    1. As per my account detail i have requested only Rs.1500 / - as my credit limit but, its been changed to Rs.3000 / - which i have not requested. Also you are not informing me or baring my usage of tata photon plus internet within my credit limit.

    2. I have paid Rs. 2000.00 on 22 sep 2009, Rs. 1230.00 on 23 sep 2009, Rs. 7000.00 on 01 oct 2009 a total sum of Rs. 10,230.00. And now today(10.10.2009) you are requesting me to pay a sum of Rs. 6903/- (i.e. within 9 days) and my usage is very low.


    im a working man what about if a student takes a connection and if you give troubles like these ??????????

  8. #8
    Junior Member
    Join Date
    Aug 2012
    Posts
    1

    Angry 9225905045 Photon Plus Number | Pune KarveNagar Coverage Area | Churn Out Charge

    August 8th, 2012

    I am Roshan Lal and my photon number is 9225905045 and account number is
    982652793. Note: This connection is a corporate plan with 5gb unlimited plan.

    I had registered a compliant regarding the internet speed of this device on 2012-07-29 (time 04:24:53.0) and my complaint reference number was 319885703.

    I bought this corporate plan of Photon plus with promise that you will get upto 3.2MBPS speed. But while using it, in the Pune region, its speed was 10kbps and even one of the engineer (Ganesh Shelke) from main branch of Pune shivaji nagar came and checked it and gave me receipt that its coverage issue.

    Also as a Corporate plan user no one on call center will entertain you, I had talk on the toll free number 1800266121, there they gave me this
    number 18002661515 and afterward they gave me 18602665555 and They again gave me number 1800266121.

    Finally I wrote an email to these ids: listen at tatadocomo.com and 1515 at tatatel.co.in, there at-least I got reply. They gave me reference number M9491644 for complaint.

    I told them same speed and coverage issue and they asked me that in karvenagar area its indoor network problem and you have choice that you can disconnect this connection by confirmation of email and paying outstanding amount of RS. 843. I paid this amount and then they had disconnected this connection. I thought everything is over now but today 8th August 2012 I got one bill of amount RS. 1785.

    E-Bill for your TATA DOCOMO connection no. 9225905045 for the month of Aug 12 - Churn Out Charge.

    By reading this forum I can say I am not the only one of this type. Tata claims that they are ISO 27001:2005 certified but they are not worth of it.

    I am also working in a software company cybage pvt. ltd. in pune.

    I am not gonna pay this amount.

    Those people who see some sales men outside of the gate of our company to sell silly corporate connection. Please don't go for it. I will suggest you prepaid connections. Postpaid and corporate connections are just bull sh*t.

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