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New lows in service standards set by TATA Photon

  1. #1
    Junior Member
    Join Date
    Feb 2011
    Posts
    1

    Default New lows in service standards set by TATA Photon

    Hello All,

    I got the photon plus about 2 months ago and am since then struggling to get some sane human being to get this to work on my laptopn, but it seems tata is not even remotely associated with sanity or service for their own products once they are sold. They have a no refund or exchange policy to ensure they never have to part with money once received. I really am disappointed and surprised at the super low service standard established for tata photon. I have spent hours explaining to the call centre executives the same issue over and over again, it seems you guys only work on memory and dont know that issues can be written and be referred when a customer calls back. However, thats not the end of it, everytime I explain and what do I get is fraudulent assuarance that someone will get back to me..only to ask again what the **** is your problem..not to resolve or do anything about it.


    I must tell you that you TATA people are only good at selling the substandard photon device (chinese toy procured at peanuts and sold for about INR 2,000 in India) and pocketing the money paid by customers.

    TATA guys are good for nothing, I only hope that may god bless them with some sanity and will make it a point to tell all my friends, near and dear ones to stay as much away as possible from anything that even remotely stinks of TATA..say tata to tata forever.

    Thanking You

    Warm Regards ,

    Rajiv Manocha
    Mob.91-992-044-3931

  2. #2
    Junior Member
    Join Date
    Jun 2010
    Posts
    98

    Smile

    Quote Originally Posted by rajiv.manocha View Post
    Hello All,

    I got the photon plus about 2 months ago and am since then struggling to get some sane human being to get this to work on my laptopn, but it seems tata is not even remotely associated with sanity or service for their own products once they are sold. They have a no refund or exchange policy to ensure they never have to part with money once received. I really am disappointed and surprised at the super low service standard established for tata photon. I have spent hours explaining to the call centre executives the same issue over and over again, it seems you guys only work on memory and dont know that issues can be written and be referred when a customer calls back. However, thats not the end of it, everytime I explain and what do I get is fraudulent assuarance that someone will get back to me..only to ask again what the **** is your problem..not to resolve or do anything about it.


    I must tell you that you TATA people are only good at selling the substandard photon device (chinese toy procured at peanuts and sold for about INR 2,000 in India) and pocketing the money paid by customers.

    TATA guys are good for nothing, I only hope that may god bless them with some sanity and will make it a point to tell all my friends, near and dear ones to stay as much away as possible from anything that even remotely stinks of TATA..say tata to tata forever.

    Thanking You

    Warm Regards ,

    Rajiv Manocha
    Mob.91-992-044-3931
    Dear Mr.Rajiv

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We are unable to contact you on the given alternate number, hence, request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  3. #3
    Junior Member
    Join Date
    Dec 2012
    Posts
    7

    Thumbs down

    I've recently bought Tata Photon. I'm highly disappointed with the service. They have junks in their customer care who even cut the call, if pressed for resolution or escalation. I've never seen such a behavior with any of the service provider.

    I've submitted the verification form twice. But it was mishandled by Tata Photon and they've disconnected my connection despite promising to activate it within a day. I've made more than 20 calls and emails. Every time I got a different response from the customer care. The issue was dragged for a month despite SLA breach and several request for 48 hours extension. Finally, they've stopped responding to my emails.

    Overall it was a worst experience. Please.. Please .. Please do not buy a tata Photon even if some one offers it free. I'm saying this despite being a tata employee. It doesn't fit to be in a Tata group.

    I can share the conversation I've had with helpdesk. It was a painful experience.

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